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ALSO CALLED: Partner Relationship Management Software
DEFINITION: Web-based applications that enable companies to customize and streamline administrative tasks in order to automate channel processes and program execution allowing for real-time information and collaboration.
PRM Software White Papers (View All Report Types)
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Cloud Computing Solutions to App Delivery Issues
sponsored by Red Hat
WHITE PAPER: This white paper highlights one PaaS solution in particular, complete with automation technologies built on secure cloud architecture. Read on to learn how PaaS could make life easier for your application developers, IT operations staff, enterprise architects, and more.
Posted: 06 Aug 2015 | Published: 06 Aug 2015

Red Hat

Cloud Customer Experience Management Datasheet
sponsored by
WHITE PAPER: Today's customers want faster, more responsive service across every channel, and on any device, and they want it now. Download this datasheet to gain a quick overview of the main capabilities that can help you select the right cloud-enabled customer service for your business.
Posted: 16 Jul 2015 | Published: 31 Dec 2014

Computer Economics Report- Understand Cloud ERP Buyers and Providers
sponsored by Workday
WHITE PAPER: This informative resource provides an overview of ERP cloud vendors and buyers, explaining to buyers why not all ERP systems labeled "cloud" are the same, and why vendors need to learn that not all ERP buyers are the same, either.
Posted: 20 Mar 2015 | Published: 29 Aug 2014


Consistent Connectivity with Universal Messaging
sponsored by IBM
WHITE PAPER: This white paper describes how messaging technologies are enabling businesses to gain a more consistent approach to connectivity, connecting all of your assets in all possible ways. See how you can avoid changing existing apps to connect with new ones, extend the life of existing apps by enabling wider sharing of business data, and more.
Posted: 17 Sep 2015 | Published: 12 Dec 2014


Converge Health and Human Services with Patient-Centric Data
sponsored by IBM
WHITE PAPER: This report explains how to transform your organization into an outcomes-driven learning system that can leverage observational data and develop insights into care. Discover how to manage the volume, variety, and veracity of your many sources of patient-centric data.
Posted: 09 Nov 2015 | Published: 30 Nov 2014


Convergence with Vblock Systems: A Value Measurement
sponsored by VCE
WHITE PAPER: In the following exclusive white paper, learn what IDC has to say about what IT infrastructures must boast in order to meet the data center demands of the modern business. Access now and learn how 11 top IT organizations, enterprises, and major service providers are using converged infrastructure to make it happen.
Posted: 25 Sep 2013 | Published: 25 Sep 2013


Create a Strong, Dynamic Customer Experience
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This resource explores the changing e-commerce landscape, and investigates how developing an omni-channel environment can help you create a strong, dynamic customer experience.
Posted: 19 Dec 2013 | Published: 30 Nov 2012

Hewlett-Packard Enterprise

CRM Implementation: Your Guide to Selecting the Right Project Management Methodology
sponsored by Green Beacon Solutions
WHITE PAPER: In this guide, you'll gain an overview of the most common approaches to CRM implementation and the challenges that each may present. View now to access a series of questions that will help you to select the right project management approach based on your organization's specific needs and characteristics.
Posted: 23 Nov 2015 | Published: 23 Nov 2015

Green Beacon Solutions

Cloud Based Application Penetration Testing Trial
sponsored by iViZ
WHITE PAPER: Inside this resource, unveil your access code for a 15-day trial of a cloud-based application penetration testing solution that combines automated testing with manual validation to provide optimum security monitoring.
Posted: 19 Dec 2013 | Published: 19 Dec 2013


Cloud Computing and SaaS: A Practical Guide for Financial Professionals
sponsored by Host Analytics, Inc
WHITE PAPER: This white paper looks at cloud-computing and software-as-a-service (SaaS) technologies and what you need to know about these emerging trends.
Posted: 12 Apr 2012 | Published: 16 Sep 2010

Host Analytics, Inc

Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently
sponsored by Oracle Corporation
WHITE PAPER: This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.
Posted: 01 Mar 2012 | Published: 01 Mar 2012

Oracle Corporation

Cloud-Based ERP System for Whole Sale Distribution Companies
sponsored by NetSuite
WHITE PAPER: This white paper analyzes NetSuite's key strengths, weaknesses, opportunities, and threats, with particular respect to ERP in the wholesale distribution industry.
Posted: 14 Oct 2011 | Published: 11 Oct 2011


Cloud-ready networks - WAN Governance for cloud computing
WHITE PAPER: Cloud computing simplifies enterprise application delivery with resource flexibility, investment-less OPEX models, and no need for specialized in-house support resources.
Posted: 09 Feb 2011 | Published: 09 Feb 2011


Collaborative software delivery: improving software quality with better lifecycle management
sponsored by IBM
WHITE PAPER: Read this white paper and learn how an IBM Rational solution can help your company build better software faster, using an integrated application lifecycle management (ALM) solution designed to support collaboration across distributed agile development teams.
Posted: 28 Nov 2011 | Published: 28 Nov 2011


Composite applications - Break the delivery logjam with HP Service Virtualization
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This whitepaper takes a look at service virtualization, and how it can speed application development by replicating unavailable components, and improve quality control with multiple scenario testing.
Posted: 07 Nov 2013 | Published: 03 Dec 2012

Hewlett Packard Enterprise

Comprehensive Testing for Siebel With Oracle Application Testing Suite
sponsored by Oracle Corporation
WHITE PAPER: Read this white paper to learn how Oracle Application Testing Suite (ATS) can help organizations ensure the quality and performance of their Siebel applications.
Posted: 30 Mar 2011 | Published: 01 Feb 2010

Oracle Corporation

Concurrent Computing for SCA Applications: Achieving Scalability in a Service-oriented Application Environment
sponsored by Rogue Wave Software
WHITE PAPER: The SCA specifications define a programming model for assembling software services in a service-oriented architecture that offers great flexibility and agility.
Posted: 21 Jul 2008 | Published: 01 Jan 2007

Rogue Wave Software

Configuration and Change Management for IT Compliance and Risk Management
sponsored by Tripwire, Inc.
WHITE PAPER: This white paper discusses key issues surrounding configuration management and compliance, such as the IT department's need to lower costs, increase management flexibility and control, and increase responsiveness to business needs and requirements.
Posted: 08 Jan 2009 | Published: 01 Nov 2007

Tripwire, Inc.

Configuration Auditing – The Next Critical Step in Compliance
sponsored by nCircle
WHITE PAPER: In this paper learn what Configuration auditing entails verifying the configurations of all assets in the environment to make sure they have the correct settings. This includes auditing new assets, monitoring for changes and verifying that planned changes are carried out properly.
Posted: 02 Aug 2010 | Published: 02 Aug 2010


Connected Customer Centricity - MS perspective on the Retail Industry
sponsored by Microsoft India
WHITE PAPER: This resource reveals how your organization can develop successful customer-centric strategies and deliver superior customer value.
Posted: 19 Dec 2013 | Published: 31 Jan 2012

Microsoft India

CRM and Small Business: Smaller, Faster, Better
sponsored by SugarCRM Inc.
WHITE PAPER: The advent of cloud-based CRM applications has eliminated the significant initial budgetary barriers to entry for many businesses, and the proliferation of products geared toward smaller businesses has presented small business with options that allow them to choose based on specific features. Learn more about how CRM can help your small business.
Posted: 01 Sep 2011 | Published: 31 Aug 2011

SugarCRM Inc.

CRM Solutions For The Finance And Insurance Industries
sponsored by SAP America, Inc.
WHITE PAPER: Read this report to learn how Forrester Research rated 24 CRM solutions in terms of their strengths and weaknesses in supporting four key cross-functional processes in the finance and insurance industry.
Posted: 28 Mar 2012 | Published: 14 Feb 2011

SAP America, Inc.

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs
sponsored by SugarCRM Inc.
WHITE PAPER: The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.
Posted: 15 Jul 2011 | Published: 15 Jul 2011

SugarCRM Inc.

CRM Your Salespeople Will Love
sponsored by Oracle Corporation
WHITE PAPER: Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.
Posted: 26 Sep 2007 | Published: 01 Sep 2007

Oracle Corporation

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success
sponsored by Pivotal CRM, a CDC Software solution
WHITE PAPER: This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
Posted: 20 Feb 2009 | Published: 20 Feb 2009

Pivotal CRM, a CDC Software solution
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