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ALSO CALLED: Partner Relationship Management Software
DEFINITION: Web-based applications that enable companies to customize and streamline administrative tasks in order to automate channel processes and program execution allowing for real-time information and collaboration.
PRM Software White Papers (View All Report Types)
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Capitalize on a Big Opportunity: Move Enterprise Services to the Cloud
sponsored by Dimension Data
WHITE PAPER: Access this informative guidebook to learn how you can build a successful enterprise cloud solution.
Posted: 20 May 2015 | Published: 20 May 2015

Dimension Data

Case Study: Build your Online Community with Social Data and Insights
sponsored by Sysomos
WHITE PAPER: Access this brief case study to learn how social media data and insights helped one organization attract and retain its audience by delivering relevant information to them at key decision points.
Posted: 18 Nov 2015 | Published: 18 Nov 2015


Case Study: Performance Bike
sponsored by IBM
WHITE PAPER: This white paper examines how Performance Bicycle, a leading cycling product retailer based in North Carolina, created an interactive, centralized collection of employee knowledge seamlessly linked to its e-commerce site – enabling knowledgeable employees to share expertise with customers and visitors.
Posted: 21 Jan 2015 | Published: 21 Jan 2015


Case Study: Research Affiliates Seeks Agile CRM Solution
sponsored by Green Beacon Solutions
WHITE PAPER: This case study follows Research Affiliates in their search for an agile CRM solution that they could adapt to support their way of doing business. View now to learn which solution they ultimately selected; the benefits they received as a result; and whether this solution could be a good fit for your organization as well.
Posted: 20 Nov 2015 | Published: 20 Nov 2015

Green Beacon Solutions

Cheat Sheet: Easier App Integration with Microsoft Dynamics CRM
sponsored by Cloud Elements
WHITE PAPER: This white paper breaks down one of the most common CRM platforms – Microsoft Dynamics CRM – to help you make the application integration process easier.
Posted: 27 Oct 2015 | Published: 27 Oct 2015

Cloud Elements

Cisco Collaboration Endpoints
sponsored by Global Knowledge
WHITE PAPER: This white paper provides you with product specifications and capabilities for Cisco's phone, desktop, and large screen immersive videoconferencing options.
Posted: 21 Oct 2015 | Published: 21 Oct 2015

Global Knowledge

Cisco Unified Collaboration Solutions Infrastructure Overview
sponsored by Global Knowledge
WHITE PAPER: Learn how Cisco Unified Collaboration infrastructure products can help you provide everything from call control which provides signaling and dial plan support to the expressway series providing firewall traversal for external access.
Posted: 21 Oct 2015 | Published: 21 Oct 2015

Global Knowledge

CallPro CRM e-marketing features
sponsored by CallPro CRM
WHITE PAPER: Does your customer relationship management (CRM) lack the agility and flexibility you need to effectively support sales and marketing professionals? Watch this webcast to learn about a CRM system that offers intelligent and flexible e-marketing capabilities with advanced follow-up features to help catch more prospects and close more sales.
Posted: 27 Aug 2012 | Published: 01 Aug 2012

CallPro CRM

Can the Cloud Deliver More Up-time than On-premises Deployments?
sponsored by Five9
WHITE PAPER: Many people suggest cloud computing offers increased up-time and app availability, but turn to this resource to investigate the truth behind this statement.  Learn the key elements of achieving industry-leading application up-time, and the cost of delivering top-notch service from the cloud versus in-house systems.
Posted: 26 Apr 2013 | Published: 26 Apr 2013


Can the Suite Compete? - What Every Recruiter Needs to Know
sponsored by Jobvite
WHITE PAPER: In this resource, HR and business leaders will find a comparison of the strengths and weaknesses of purpose-specific software and bundled software suites, providing you with key information to help you more strategically meet your organization's talent recruitment goals.
Posted: 19 Apr 2013 | Published: 19 Apr 2013


Capitalize on Business Opportunities and Respond to New Industry Situations: Quickly Extend Business Applications and Connectivity Solutions to Customers, Partners and Suppliers with Industry Data Acceleration
sponsored by IBM
WHITE PAPER: This paper describes benefits of integrating industry data, how partner and supplier integration through industry connectivity can help maximize the value and effectiveness of a service-oriented architecture (SOA) or business process management (BPM) initiative, and the IBM® WebSphere® portfolio of products available to achieve such integration.
Posted: 03 Aug 2010 | Published: 30 Oct 2009


Case Study : Virgin Media enhances productivity by consolidating testing tools
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This case study looks at how Virgin Media developed a set of transparent, efficient, and unified software testing tools to speed development, and increase quality.
Posted: 07 Nov 2013 | Published: 03 Sep 2012

Hewlett-Packard Enterprise

Cashing in on Customer Insight
sponsored by IBM
WHITE PAPER: This resource explains how customer analytics can help your organization monetize customer insights and compete in a global marketplace.
Posted: 11 Nov 2013 | Published: 31 Dec 2012


Challenging Some of the Myths About Static Code Analysis
sponsored by Klocwork
WHITE PAPER: This paper addresses common myths surrounding static code analysis and explains what the technology can do for developers and the software development lifecycle.
Posted: 27 Dec 2013 | Published: 30 Nov 2013


Champions of Software as a Service: How SaaS is Fueling Powerful Competitive Advantage
sponsored by IBM
WHITE PAPER: This report dives deep into a study on SaaS and how it is helping companies gain competitive advantage as opposed to simply reducing costs.
Posted: 28 Apr 2014 | Published: 31 Jan 2014


Change is the Enemy of Security & Compliance: 10 Questions You Should Ask Yourself about Changes to Your Network
sponsored by nCircle
WHITE PAPER: This document lists ten common changes in enterprise environments, all of which can chip away at your security and compliance in ways that you might not realize. Some are obvious; some are subtle; all can have a negative impact.
Posted: 02 Aug 2010 | Published: 02 Aug 2010


Change your ERP strategy: One success story
sponsored by Epicor Software Corporation
WHITE PAPER: EL ES DE engineering needed an integrated system that would provide increased visibility over inventory, time spent on jobs and clarity on purchase order status. Consult this resource to find out how adopting a cloud-based ERP solution gave the company the insight they need.
Posted: 06 Jun 2013 | Published: 06 Jun 2013

Epicor Software Corporation

Choose the Service Desk Delivery Model that Makes Sense
sponsored by Pangea Systems
WHITE PAPER: This white paper discusses three delivery models, including the benefits and considerations you must take when choosing the right model for your business.
Posted: 20 Jun 2014 | Published: 31 Dec 2012

Pangea Systems

Choosing Linux as a Strategic Platform
sponsored by Symantec Corporation
WHITE PAPER: This Technology Spotlight discusses the growth of Linux as a strategic platform for enterprises as well as the evolving uses of Linux and its benefits. The paper also looks at the role of Symantec in this important market.
Posted: 27 Dec 2010 | Published: 27 Dec 2010

Symantec Corporation

Choosing the Perfect Customer Support App
sponsored by (A Salesforce Company)
WHITE PAPER: This guide counts down four easy steps to help you cut through the market for customer support applications and identify the tool that meets your business needs.
Posted: 05 Mar 2014 | Published: 05 Mar 2014 (A Salesforce Company)

Cincinnati Zoo improves customer experience and enhances performance
sponsored by IBM
WHITE PAPER: Learn how one of the world's top-rated zoo uses analytics to create a more satisfying customer experience – while cutting marketing costs, increasing new visits, boosting concession revenues and much more.
Posted: 24 Jan 2012 | Published: 24 Jan 2012


Citrix Receiver for Enterprise Apps
sponsored by Citrix
WHITE PAPER: This whitepaper explains how using Oracle applications, Citrix Receiver, and a smart phone, can mobilize any type of enterprise application affordably, overcoming security, usability, and platform incompatibility concerns.
Posted: 31 Mar 2010 | Published: 31 Mar 2010


Clinical Approach to Technical Upgrade
sponsored by Hexaware Technologies
WHITE PAPER: In this paper, discover the reasons why you should be considering an SAP upgrade to improve enterprise resource planning (ERP) and how to get started. Learn about new features of the latest SAP release as well as the technical advances and new technologies available to you.
Posted: 01 Nov 2011 | Published: 27 Oct 2011

Hexaware Technologies

Close the Omni-channel Customer Experience Gap
sponsored by IBM
WHITE PAPER: If your customers cannot move smoothly across all channels, their experiences will suffer. Access this guide to learn how you can close the omni-channel customer experience gap and bring online visibility to your contact center.
Posted: 20 Mar 2014 | Published: 31 Aug 2013


Closed Loop Lifecycle Planning©: Optimizing for Energy Efficiency in the Upcoming Technology Refresh Cycle
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This paper encourages all businesses, regardless of size and complexities, to consider a more formal "green" strategy in regards to client computing and the technology refresh cycle.
Posted: 20 Oct 2008 | Published: 17 Oct 2008

Hewlett Packard Enterprise
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