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PC Support Staff White Papers (View All Report Types)
 
Open Source Software Support: Top Challenges and Best Practices
sponsored by Rogue Wave Software
WHITE PAPER: This report takes real support data from hundreds of open source software (OSS) packages across different organizations to analyze the statistics, realities, and results of open source in the field. Learn how to provide effective support for OSS by tackling the top challenges identified in the survey's data and uncover 5 OSS support best practices.
Posted: 23 Nov 2016 | Published: 31 Dec 2015

Rogue Wave Software

Planning for the Redeployment of Technical Personnel in the Modern Data Center
sponsored by Global Knowledge
WHITE PAPER: This whitepaper provides a comprehensive training strategy for planning for the redeployment of technical personnel in today’s modern datacenters.
Posted: 07 Apr 2014 | Published: 07 Apr 2014

Global Knowledge

HSBC Calculates Improved IT Support Productivity and Patch Management
sponsored by Intel Corporation
WHITE PAPER: In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology.
Posted: 02 Apr 2009 | Published: 02 Apr 2009

Intel Corporation

Security Blanket by TCS: Enterprise Security Management
sponsored by Trusted Computer Solutions
WHITE PAPER: Read this paper to learn how Security Blanket includes pre-defined security guidelines, called Profiles, from some of the most respected security industry leaders in the world.
Posted: 12 Feb 2010 | Published: 12 Feb 2010

Trusted Computer Solutions

Achieve Cloud-Driven Enterprise Support
sponsored by Pure Storage
WHITE PAPER: This whitepaper examines the benefits of using the cloud to rethink enterprise support.
Posted: 19 Jun 2014 | Published: 19 Jun 2014

Pure Storage

JBoss Enterprise Middleware, by Red Hat: Technical Support Services Leader
sponsored by Red Hat
WHITE PAPER: This white paper discusses the features of JBoss Enterprise Middleware and highlights technical and customer support as the key characteristic that sets this middleware apart from the competition.
Posted: 03 Nov 2011 | Published: 01 Nov 2011

Red Hat

Implementing Intel vPro Technology to Drive Down Client Management Costs
sponsored by Intel Corporation
WHITE PAPER: Intel IT offers guidelines for achieving quick returns and long term value with Intel vPro technology based on our experience in the first year of a multi-year deployment program.
Posted: 02 Apr 2009 | Published: 30 Dec 2008

Intel Corporation

Network Problems on the Frontline: Turning techs into fast problem solvers
sponsored by Fluke Networks
WHITE PAPER: This whitepaper will describe the problems facing technicians today, and will illustrate how selfinterpreting tools will turn network techs into fast problem solvers, not just problem finders.
Posted: 27 Sep 2010 | Published: 27 Sep 2010

Fluke Networks

Best Practices for a Successful Upgrade Project
sponsored by HCL Technologies Ltd.
WHITE PAPER: Upgrades help businesses to maintain a competitive edge in the market. Yet, upgrades pose their own set of challenges. This white paper lists the best practices that should be followed when upgrading to achieve maximum reliability.
Posted: 10 Jul 2008 | Published: 16 May 2008

HCL Technologies Ltd.

How to Address Your Top Tech Problems
sponsored by AT&T Corp
WHITE PAPER: For companies without full-time IT staff, affordable tech support is especially important. Subscription services like AT&T Tech Support 360SM can be a great solution for wireless network configuration, e-mail, office application and computer performance problems, mobile device setup, virus removal and other troublesome support issues.
Posted: 04 Aug 2010 | Published: 04 Aug 2010

AT&T Corp
 
 
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