The Lync Server Dial Plan: An Introduction to Preparing for Implementation
sponsored by Global Knowledge
WHITE PAPER:
Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
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Ovum: Business tips for using SMS and web chat
sponsored by ComputerWeekly.com
WHITE PAPER:
Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions.
Posted: 21 Oct 2011 | Published: 21 Feb 2011
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IDC Buyer Case Study: Customer-Centric, User-Friendly Videoconferencing
sponsored by Vidyo, Inc.
WHITE PAPER:
This IDC Buyer Case Study explores which videoconferencing solution Mydin, Malaysia's largest retailer enterprise, put in place to help connect and communicate, reduce costs, and achieve an optimal ROI.
Posted: 07 May 2013 | Published: 31 Jul 2012
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CW Buyers Guide: Green IT
sponsored by ComputerWeekly.com
WHITE PAPER:
This six-page Buyer’s Guide to Green IT helps CIOs and senior IT professionals to identif y the issues around going green and explains the pros and cons of using third-party facilities to run IT services.
Posted: 29 Nov 2012 | Published: 26 Jan 2011
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“How Will the Migration from IPv4 to IPv6 Impact Voice and Visual Communication?”
sponsored by Polycom, Inc.
WHITE PAPER:
This white paper discusses the video solutions available today and provide a snapshot of the current video market.
Posted: 18 Oct 2011 | Published: 18 Oct 2011
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Transforming your Contact Center…”SIP-ly” Stated
sponsored by AT&T Corp
WHITE PAPER:
Many businesses are investigating new ways to transform your voice now and prepare for the future of communications. This means taking a look, at and moving to, an IP-based communications infrastructure.
Posted: 21 Sep 2011 | Published: 21 Sep 2011
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Are You Ready for Cloud-Based HD Video Collaboration?
sponsored by LifeSize
WHITE PAPER:
At last, HD video collaboration has become inexpensive enough and easy enough for just about any business to use.
Posted: 27 Sep 2011 | Published: 27 Sep 2011
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Smarter Computing and Breakthrough IT Economics
sponsored by IBM
WHITE PAPER:
This brief white paper examines multiple case studies that demonstrate how smarter computing - the idea of transforming IT to deliver breakthrough economics and support innovation - offers improved IT economics. The case studies inside cover different IT domains — optimized systems, federated data, cloud and new service delivery models.
Posted: 14 Feb 2012 | Published: 14 Feb 2012
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IT Service Assurance: Achieve proactive IT operations
sponsored by BMC-Accenture
WHITE PAPER:
This white paper explores the role of a command center in helping companies monitor and manage individual technologies and explains why a service-oriented approach is essential.
Posted: 22 Aug 2011 | Published: 22 Aug 2011
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Top Ten Ways You Can Improve Communications with Video Conferencing
sponsored by LifeSize
WHITE PAPER:
This resource explores the top ten benefits of using video conferencing to bring your globally dispersed team together anytime, anywhere to collaborate efficiently and effectively.
Posted: 19 Sep 2012 | Published: 19 Sep 2012
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