Broadband Household Segmentation: The Impact on Service Provider Consumer Applications Strategies
sponsored by Alcatel
WHITE PAPER:
This paper details a recent survey of North American households currently subscribed to broadband internet access. Read this paper to better understand attitudes and behaviors that will drive the adoption of next-gen broadband applications and serv...
Posted: 16 Oct 2006 | Published: 01 Sep 2006
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Service area overview - Connect and grow to create seamless, secure, and context-aware experiences
sponsored by Hewlett-Packard Limited
WHITE PAPER:
Access this whitepaper to learn how instead of just treading water with IT services to utilize IT services can make applications, infrastructure, and information fuel key business processes.
Posted: 07 Sep 2012 | Published: 30 Dec 2011
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Why ITIL® is Important
sponsored by Global Knowledge
WHITE PAPER:
Discover what the Information Technology Infrastructure Library (ITIL) is and what benefits your organization can gain from leveraging this set of best practices, such as improved service delivery and increased agility.
Posted: 16 Apr 2012 | Published: 16 Apr 2012
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Transition to a more efficient enterprise environment
sponsored by Hewlett-Packard Limited
WHITE PAPER:
To achieve greater technological agility, IT can leverage cloud and mobile capabilities in their applications portfolio to save costs now but also plan for the future. Access this white paper to find out how to gain maximum success from an application by ensuring cloud and mobility technologies are integrated closely with the existing business.
Posted: 10 Aug 2012 | Published: 31 May 2012
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7 Essential Benefits of Hybrid Cloud Backup
sponsored by Datto, Inc.
WHITE PAPER:
Check out this white paper to discover what a hybrid cloud is, how it applies to data backup, and the seven unique benefits of a hybrid cloud platform for SMB data backup.
Posted: 28 Jan 2013 | Published: 28 Jan 2013
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Selling Solutions: How to Use the Pain Chain to Sell Technical Solutions
sponsored by ConnectWise
WHITE PAPER:
This resource explores selling solutions for IT service providers. Learn about what a Pain Chain is, how it works, and how to use it as a successful sales strategy. When used correctly, the Pain Chain becomes a useful tool that can help strengthen your relationship with your clients.
Posted: 03 Jan 2012 | Published: 03 Jan 2012
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Best Practices for Migrating to a New Service Desk Platform
sponsored by Nimsoft, Inc.
WHITE PAPER:
This white paper offers guidelines and best practices for IT organizations that are in the midst of, or are planning a migration to a new service desk platform. Within, learn how you can effortlessly migrate your tickets, workflow, knowledge articles, and more.
Posted: 05 Jul 2012 | Published: 05 Jul 2012
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IBM Service Management: Driving growth for Managed ICT Service Providers
sponsored by IBM
WHITE PAPER:
Integrated Service Management offerings from IBM are designed to help managed service providers (MSPs) accelerate growth by supporting cost reduction programs, service delivery excellence, and the enablement of new and innovative business models such as cloud-based services.
Posted: 03 Oct 2011 | Published: 03 Oct 2011
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How to Shed Redundant Customizations for a Lighter Upgrade
sponsored by Panaya, Inc.
WHITE PAPER:
Read this white paper to learn how to shed excess code and redundant customizations for faster and more efficient Oracle E-Business Suite upgrades.
Posted: 02 Mar 2012 | Published: 02 Mar 2012
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IT Management 2.0: Four Steps to Intelligently Fulfill Demand Across the IT Application and Service Delivery Lifecycle
sponsored by SERENA Software, Inc.
WHITE PAPER:
Read this white paper to learn how a process-based approach to managing application demand can finally help IT service organizations give their user base what they want—more revenue, more market share, and more customers.
Posted: 01 May 2012 | Published: 30 Apr 2012
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