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Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

University of North Texas System Debuts IT Shared Services in the Cloud
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This white paper introduces an ITSM solution that utilises the cloud, and  eliminates traditional infrastructure management pain points.
Posted: 18 Jul 2014 | Published: 18 Jul 2014

FrontRange Solutions Inc.

Analyzing How Well a Data Center Solution Provider Aligns with Your Business Needs
sponsored by Digital Realty
WHITE PAPER: This white paper serves as a helpful guide to analyzing how well a data center solution provider might align with your business needs.
Posted: 24 Sep 2014 | Published: 24 Sep 2014

Digital Realty

A Solid Data Center Strategy Starts with Interconnectivity
sponsored by Equinix
WHITE PAPER: This whitepaper introduces one company's innovative approach to connectivity with greater flexibility, reduced costs, minimized risk, and increased speed.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

Equinix

Leading the Charge in Emerging MSSPs
sponsored by Alert Logic
WHITE PAPER: In this paper Forrester shares the results of their 15-criteria evaluation of the top ten emerging players in the MSSP market.
Posted: 19 Jun 2014 | Published: 08 Jan 2013

Alert Logic

Case Study University of North Texas
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This white paper introduces an ITSM solution that utilises the cloud, and eliminates the pain points of traditional infrastructure management.
Posted: 21 Jul 2014 | Published: 21 Jul 2014

FrontRange Solutions Inc.

The Automation Imperative
sponsored by N-able Technologies
WHITE PAPER: This white paper is an excellent resource for all MSPs, describing how new strategies for automation can improve the efficiency, productivity, and profitability of your business today.
Posted: 18 Jul 2014 | Published: 18 Jul 2014

N-able Technologies

Leveraging Mobility to Drive Productivity and Provide a Superior IT Service Experience
sponsored by CA Technologies.
WHITE PAPER: This exclusive whitepaper details six ways to introduce mobility into IT service management.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

CA Technologies.
 
 
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