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Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Today's State of Work: The Productivity Drain
sponsored by ServiceNow
WHITE PAPER: This resource presents the results from interviews with nearly 1,000 managers at companies across the globe. Read on to learn 3 reasons why administrative duties takes up so much time and to discover a solution that can make work IT processes more productive.
Posted: 04 Mar 2016 | Published: 04 Mar 2016

ServiceNow

Best Practices for Deploying VMware vRealize Suite
sponsored by VMware
WHITE PAPER: Use the established best practices illustrated in this guide to ensure a fast, low-risk deployment of a unified cloud management platform that will ease IT complexity. Read on to enact comprehensive cloud management with the tips outlined here, and learn more.
Posted: 15 Dec 2016 | Published: 15 Dec 2016

VMware

Seven Signs You Need to Embrace Desktop and Application Virtualization Now
sponsored by VMware
WHITE PAPER: Do you feel you are spending too much time on device, image, and application maintenance with little time left to focus on strategic IT projects? Download this trend brief to examine the 7 signs that will determine whether or not the time is right for your organization to embrace desktop and app virtualization.
Posted: 12 Dec 2016 | Published: 12 Dec 2016

VMware

Automated Deployment of Docker Hosts on Bare-metal Infrastructure
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Delve into this paper to discover how to deploy Docker hosts and execute containerized apps on bare-metal infrastructure. Designed for IT architects, admins, and DevOps developers, you'll receive a step-by-step walkthrough of the deployment process, best practices for configuration management, and more.
Posted: 17 Jan 2017 | Published: 31 Dec 2015

Hewlett Packard Enterprise

The CIO’s Guide to Evaluating IT Sourcing Options
sponsored by Windsor Group
WHITE PAPER: This white paper will assist you in evaluating your IT sourcing options, and in choosing the right provider from which you can expect to save considerable time and money. Learn how to leverage your service provider to transcend IT performance expectations.
Posted: 14 Apr 2016 | Published: 14 Apr 2016

Windsor Group

Cloud Automation: A System Administrator's Guide
sponsored by Embotics
WHITE PAPER: This eBook discusses some of the most pressing concerns for system administrators whose organizations are moving towards adopting a self-service private, public or hybrid cloud computing model. It also addresses some of the main challenges these IT professionals are facing
Posted: 05 Dec 2016 | Published: 01 Nov 2016

Embotics

Service Desk Management: 5 Tips to Increase the Efficiency of Your Service Team
sponsored by ConnectWise
WHITE PAPER: In this white paper, explore 5 tips you can implement before your service desk ticketing gets too bogged down, including: evaluate your dispatch strategy, keep resources billable, and 3 more. Additionally, explore the benefits of the cloud and services automation when it comes to leveraging these tips.
Posted: 20 Jan 2016 | Published: 20 Jan 2016

ConnectWise
 
 
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