Dimensional Research: IT Process Automation in Real Life: HP Customers Share Experiences
sponsored by Hewlett-Packard Company
WHITE PAPER:
This white paper takes a look at the results of in-depth interviews with those well-versed in IT process automation. Hear from peers experienced with ITPA and uncover the real and substantial business benefits they've achieved.
Posted: 01 Mar 2013 | Published: 01 Mar 2013
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Grow Your Business With Existing Customers
sponsored by Citrix Online Go To Meeting
WHITE PAPER:
This brief by Pamela Slim, award-winning author, shows you how to establish strong customer relationships and then nurture them for the long haul.
Posted: 01 Apr 2013 | Published: 01 Apr 2013
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Vendor Management: Reduce Complexity for Your Clients
sponsored by ConnectWise
WHITE PAPER:
Learn how developing a vendor management service offering can create a new revenue stream for your business and reduce complexity for your clients. This essential white paper provides seven steps to help you get started.
Posted: 25 Apr 2012 | Published: 24 Apr 2012
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The Tao of IT Portfolio Management
sponsored by Innotas
WHITE PAPER:
This resource offers ten steps to achieving IT portfolio management enlightenment. Learn how, by integrating APM and PPM solutions, CIOs can achieve better visibility into their entire IT portfolio, creating improved efficiency, lower costs and overall business harmony.
Posted: 20 May 2013 | Published: 20 May 2013
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You’re Never Too Smallfor Business Analytics:How Small and Midsize Businesses Can RevUp Their Growth Engines with Data-DrivenInsights
sponsored by SAS Institute Inc.
WHITE PAPER:
This resource provides an overview of business analytics and offers guidance on preparing your organization for a successful implementation. Moreover, learn what to look for in a an analytics solution, and figure out what will best suit your needs.
Posted: 13 Mar 2013 | Published: 13 Mar 2013
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Choosing the Right Enterprise Resource Planning (ERP) System: How to Avoid the 7 Fatal Flaws
sponsored by CDC Software - Ross Enterprise
WHITE PAPER:
This paper explains the importance of choosing the Right Enterprise Resource Planning (ERP) System to avoid the 7 Fatal Flaws.
Posted: 14 Nov 2008 | Published: 14 Nov 2008
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Why Buy Vs. Build Serena Service Manager
sponsored by SERENA Software, Inc.
WHITE PAPER:
This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
Posted: 04 Apr 2012 | Published: 04 Apr 2012
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Using Case Management to Empower Employees and transform Customer Service
sponsored by Kofax, Inc.
WHITE PAPER:
This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience.
Posted: 24 Aug 2012 | Published: 24 Aug 2012
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Paths to Success: Three Ways to Innovate Your Business Model
sponsored by IBM Line of Business
WHITE PAPER:
In today's ever-changing times,innovation in business models is a success differentiator for CEOs,as we learned from the IBM 2006 Global CEO Study.
Posted: 29 Nov 2007 | Published: 01 Jun 2007
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Becoming a Social Business: The IBM Story
sponsored by IBM
WHITE PAPER:
In this white paper, IDC explores example case studies of IBM’s internal evolution to a social business as a means to guide other large organisations considering making a similar transition.
Posted: 23 Jun 2011 | Published: 22 Jun 2011
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