Needs Assessments

WHITE PAPER: During the Interactive IT Executive Forum Series, participants discussed strategies to increase workforce productivity through contributions from IT departments. The following e-book contains discussions amongst participants concerning the services and tools available to assist in application performance management.

Posted: 30 Nov 2012 | Published: 31 Dec 2011

WHITE PAPER: Enterprise Risk Management is a practice that has been around for decades, tracing its roots all the way back to the early 1970s. It garnered much attention in the early 2000s when the New York Stock Exchange required all of its listed companies to mandate their Audit Committees to “discuss policies with respect to risk assessment and management.”

Posted: 01 Dec 2010 | Published: 01 Dec 2010

WHITE PAPER: The difference between intriguing software and best-selling software is customer insight from feedback. Read this white paper to learn about a cloud-based analytics solution that for the first time allows software vendors to cull actionable intelligence from reliable, untainted customer feedback.

Posted: 14 Jul 2011 | Published: 30 Jun 2011

WHITE PAPER: Access control is something that has hindered business for years. There can be a variety of different levels of access a user may posses at a company. Some users may need to access different programs than others, so they would require a different level of access.

Posted: 04 May 2011 | Published: 02 May 2011

WHITE PAPER: In this document we explore five common networking challenges that enterprises face—network protection, guest user access, network visibility and monitoring, application access control, and identity-based Quality of Service (QoS)—and discuss how UAC can be used to address each

Posted: 28 Mar 2011 | Published: 28 Mar 2011

WHITE PAPER: User experience monitoring is vital to your workplace. Learn about the issues that affect the user experience in today’s computing environment and how to monitor that experience, pre-empt problems, and decide what actions you need to take when the user experience is unacceptable.

Posted: 14 Mar 2012 | Published: 31 Mar 2010

WHITE PAPER: Download this whitepaper to learn how to see and solve user experience problems from their point of view. We’ll show you how to measure actual application traffic from the user perspective and other critical points in the network.

Posted: 22 Apr 2010 | Published: 22 Apr 2010

WHITE PAPER: Communications in today’s enterprise are undergoing dramatic changes as a result of the convergence of computer and voice technologies. As an IT manager, you know that introducing UC audio devices such as headsets and speaker phones into your environment changes the way users communicate and work.

Posted: 10 Feb 2011 | Published: 10 Feb 2011

WHITE PAPER: What exactly is End-user Monitoring (EUM) and why should businesses care? In this resource, discover why it's increasingly important to assess system performance from the end-user perspective in the age of IT as a service, and how you can effectively measure and quantify end-user experiences.

Posted: 13 Feb 2012 | Published: 13 Feb 2012

WHITE PAPER: Faced with a growing number of client devices, new user requirements, and the challenges of desktop management, many companies are determining that the conventional PC-centric model is no longer effective. This white paper explores the concept behind desktop modernization and outlines ten reasons you should start adopting it.

Posted: 25 Jun 2012 | Published: 22 Jun 2012