Metrics

WHITE PAPER: This resource explains the importance of clear metrics and powerful analytics in a successfully performance management strategy. Continue on to discover how these principles can help you better manage an ever-changing supply chain in a highly volatile world.

Posted: 21 Mar 2013 | Published: 21 Mar 2013

WHITE PAPER: Traditional approaches to records management are becoming obsolete. Automated classification is not yet universally available, so how can you adopt this approach and help it develop? Consult this informative white paper to learn more about how a fresh look at auto classification can benefit your business.

Posted: 20 Mar 2013 | Published: 20 Mar 2013

WHITE PAPER: This resource presents the results of an independent test of six leading endpoint security products against 16 performance metrics. Read on now to see how each product compares in categories such as memory usage, scan time, network throughput, and more.

Posted: 22 Jan 2013 | Published: 14 Aug 2012

WHITE PAPER: This white paper discusses optimization of the collections process, including risk management, list management, metrics, and more.

Posted: 19 Dec 2012 | Published: 19 Dec 2012

WHITE PAPER: This white paper covers common issues and recommendations on building a business case for data quality initiatives.

Posted: 13 Mar 2012 | Published: 13 Mar 2012

WHITE PAPER: This white paper addresses HR challenges and metrics solutions for improving operations.

Posted: 02 Feb 2012 | Published: 27 Jan 2012

WHITE PAPER: Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more.

Posted: 08 Dec 2011 | Published: 07 Dec 2011

WHITE PAPER: Access this white paper to learn how implementing cloud storage metrics can help you choose the right technology for increasing IT productivity and capacity management in your enterprise.

Posted: 31 Oct 2011 | Published: 31 Oct 2011

WHITE PAPER: When moving to the cloud, storage metrics can significantly help to improve efficiency and capacity management, optimizing your SAN environment. Access this white paper to learn how these metrics can help you effectively manage your computing and traditional environments.

Posted: 04 Oct 2011 | Published: 04 Oct 2011

WHITE PAPER: This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery.

Posted: 19 Jul 2011 | Published: 19 Jul 2011

WHITE PAPER: In this survey you will learn how asset management has changed over the years and the different challenges asset management professionals have been facing.

Posted: 18 May 2011 | Published: 17 May 2011

WHITE PAPER: This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.

Posted: 05 Apr 2011 | Published: 05 Apr 2011

WHITE PAPER: In today's economic climate, IT organizations are looking for ways to achieve cost savings in the short term. Based on this study, the IT organizations achieved this goal by realizing an average payback period for JBoss Operations Network of a short 5.3 months - recovering their initial investments well within the first half-year of deployment.

Posted: 16 Feb 2011 | Published: 16 Feb 2011

WHITE PAPER: This article challenges the value of traditional metrics for managing product development schedules and presents an alternative compatible with Agile approaches such as Scrum and XP. It is written for development managers or Scrum Product Owners who want to make decisions based on empirically derived schedule forecasts instead of shots in the dark.

Posted: 17 Jan 2011 | Published: 17 Jan 2011

WHITE PAPER: This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company’s needs.

Posted: 30 Sep 2010 | Published: 30 Sep 2010

WHITE PAPER: In this white paper, you'll find both the pitfalls of virtual monitoring and management, and how to navigate the maze of competing virtual monitoring and management vendors. In the end, you'll have a clear idea of what solutions will work for you.

Posted: 29 Sep 2010 | Published: 29 Sep 2010

WHITE PAPER: What exactly is business analytics and how can it help? Business analytics is, simply put, the application of analytical techniques to resolve business issues. It provides organizations with a framework for decision making, helping organizations solve complex business problems and more.

Posted: 30 Jul 2010 | Published: 30 Jul 2010

WHITE PAPER: Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.

Posted: 16 Jul 2010 | Published: 16 Jul 2010

WHITE PAPER: In this paper, CollabNet’s Dan Rawsthorne defines Earned Business Value (EBV), a new metric for Agile projects that replaces standard Earned Value Analysis (EVA) metrics. With EBV, Agile teams see a clearer picture of a project’s progress, which can be used to strategically adapt to evolving business conditions.

Posted: 14 Jul 2010 | Published: 13 Jul 2010

WHITE PAPER: This document provides a roadmap for web delivery teams to reduce operational expenditures, and shows how to improve the effectiveness of critical information required for decision-making for Internet services.

Posted: 11 Feb 2010 | Published: 11 Feb 2010

WHITE PAPER: When developing or reengineering the enterprise architecture, implementing fundamental data quality practices can reduce the complexity of the data management framework thus reducing effort, risk, and leading to a high degree of trust in enterprise information. Read this paper to learn more about data quality practices and core data services.

Posted: 11 Jan 2010 | Published: 11 Jan 2010

WHITE PAPER: Read this paper to learn how the implementation of 10 fundamental steps can help your organization reap the rewards of EVM and give you the visibility you need to complete your projects on time and within budget.

Posted: 10 Aug 2009 | Published: 01 May 2009

WHITE PAPER: This paper reviews the challenges of measuring data center energy efficiency and proposes a solution: a new metric called CUPS, or Compute Units per Second, that allows data center managers to calculate data center efficiency.

Posted: 07 Jul 2009 | Published: 07 Jul 2009

WHITE PAPER: In performance management, consistency is king. The simple sounding steps-identify and focus on value drivers, and align the organization to drive results - beg the question: What's the best performance management framework? Read this paper to learn more.

Posted: 05 May 2009 | Published: 01 Sep 2008

WHITE PAPER: By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business.

Posted: 27 Apr 2009 | Published: 27 Apr 2009