Highlighting Differences Between Retention and Turnover Metrics
sponsored by SuccessFactors
WHITE PAPER:
Read this white paper to learn the appropriate metrics to use when analyzing workforce turnover and retention data, how to define them, and how to increase their value.
Posted: 24 Apr 2012 | Published: 24 Apr 2012
|
|
|
Accelerate Performance in Human Resources
sponsored by SAP America, Inc.
WHITE PAPER:
This white paper addresses HR challenges and metrics solutions for improving operations.
Posted: 02 Feb 2012 | Published: 02 Feb 2012
|
|
|
Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices
sponsored by Oracle Corporation
WHITE PAPER:
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
Posted: 26 Jan 2009 | Published: 26 Jan 2009
|
|
| |
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.
|
|
|
|
TechTarget provides enterprise IT professionals with the information they need to perform their jobs
- from developing strategy, to making cost-effective IT purchase decisions and managing their
organizations' IT projects - with its network of
|
|
|
Definitions:
|
|
 |
|
All Rights Reserved,
Copyright 2000 - 2012, TechTarget |
|
|
|
|
