Messaging Services White Papers

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May 24, 2013

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Messaging Services

Messaging Services White Papers (View All Report Types)

Gartner: The role of the IT department in mergers and acquisitions sponsored by ComputerWeekly.com WHITE PAPER: Mergers and acquisitions (M&As) are among the biggest challenges for enterprises and their IT organisations to navigate. Conventional leadership and management techniques often are not enough. Posted: 24 Oct 2011 \| Published: 13 Jul 2010 TOPICS: IT Infrastructure \| IT Management \| IT Services \| Mergers and Acquisitions

An introduction to IT Management as a Service (ITMaaS) sponsored by CA Nimsoft WHITE PAPER: This white paper offers a simple, unified, IT Management as a Service (ITMaaS) solution from CA Nimsoft that could help your business tackle traditional and unprecedented IT challenges. Click to learn more about the benefits of choosing an ITMaaS solution and the tools you can acquire from this approach. Posted: 06 Mar 2013 \| Published: 31 Dec 2012 TOPICS: Cloud Management \| CRM Software \| Database Management \| IT Best Practices \| IT Governance \| IT Infrastructure \| IT Management \| IT Management Services \| IT Services \| Network Management

Conflicker Working Group - Lessons learned from Conflicker sponsored by ComputerWeekly.com WHITE PAPER: In November 2008, Conficker A, the first of five variants of the malware, rapidly began infecting computers which had failed to install a Microsoft patch released just weeks earlier. In late December 2008, Conficker B added new mechanisms for distribution including USB storage devices. Posted: 24 Oct 2011 \| Published: 31 Jan 2011 TOPICS: IT Best Practices \| IT Management \| IT Management Services \| IT Service Centers \| IT Service Management \| IT Services

Enterprise Cloud Services − Unified Communications Alcatel-Lucent At-A-Glance: Exceptional Reliability, Scalability, and Security sponsored by Hewlett-Packard Company WHITE PAPER: Discover how you can dissolve the barriers of time and distance by leveraging a unified communications solution that helps you evolve toward converged IT and telecom infrastructures that are efficient, flexible, and can easily adapt to the needs of fast-changing markets. Posted: 04 Apr 2013 \| Published: 31 Jul 2012 TOPICS: Cloud Computing \| Collaboration \| IP \| IP Phones \| IP Telephony \| IP Videoconferences \| Private Cloud \| Private cloud computing \| Telecommunications Services \| Telephony Services \| Telephony Systems \| Unified Messaging \| Unified Messaging Systems \| Videoconferences

The Secret to Reducing Churn: Leveraging Analytics for Better Customer Insight sponsored by Pitney Bowes Group 1 Software WHITE PAPER: Leveraging analytics in your telecommunications business can greatly increase customer insight and improve the customer experience. This white paper details how you can benefit from using a proactive, customer focused, results-oriented analysis approach. View now to learn more! Posted: 15 Mar 2013 \| Published: 15 Mar 2013 TOPICS: Analytic Applications Software \| Customer Data Integration \| Customer Data Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Telecommunications Industry \| Telecommunications Service Providers \| Telecommunications Services

SmartCloud Control Desk: IBM Consolidates and Advances Its IT Service Management Offerings sponsored by IBM WHITE PAPER: This EMA analyst report explores the latest service management tools and technologies and examines the influence of the cloud, convergence and consumerization on the ITSM market. Posted: 02 May 2013 \| Published: 02 May 2013 TOPICS: Cloud Computing \| Cloud Management \| IT Management \| IT Management Services \| IT Service Management \| IT Services

Tips for Choosing a Cloud Service Provider sponsored by IBM WHITE PAPER: This white paper shares tips on finding a cloud provider whose portfolio is as flexible and varied as the workloads it services. Posted: 05 Aug 2012 \| Published: 29 Jul 2012 TOPICS: Cloud Computing \| Cloud Management \| Cloud Storage \| Cloud Storage Services \| Cloud Storage Strategy \| Data Center Management \| Data Centers \| IT Asset Management Software \| IT Infrastructure \| IT Management Services \| IT Services \| IT Systems

The Busy IT Pros Guide to Vulnerability Management: Top 5 Tips for Avoiding Preventable Attacks sponsored by Lumension WHITE PAPER: Many businesses suffer attacks because they leave their endpoints unpatched and insecurely configured. Protecting every aspect of your organizations valuable information is an essential part of the security process. This white paper provides five tips for avoiding preventable attacks and creating a comprehensive vulnerability management plan. Posted: 17 Jul 2012 \| Published: 29 Feb 2012 TOPICS: Endpoint Security \| IT Managers \| IT Services \| Security \| Security Best Practices \| Security Management \| Security Systems \| Security Threats \| Vulnerability Assessments \| Vulnerability Management

IT Service Management: Lay the foundation for reliable IT operations and support sponsored by BMC-Accenture WHITE PAPER: As companies strive to improve performance, they typically encounter several challenges along the way. This white paper describes a few of these obstacles and explains why a service-oriented, lifecycle-based approach to management is essential. Posted: 19 Aug 2011 \| Published: 19 Aug 2011 TOPICS: IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| ITIL \| SOA

The Advantage of Service Provider Cloud Solutions vs. Do-It-Yourself (DIY) Internal Cloud Computing Strategies sponsored by SAVVIS WHITE PAPER: Few technological innovations have garnered as much broad-based attention as the idea of Cloud Computing, which promises faster access to more powerful processing capabilities and application functionality at a fraction of the cost of traditional on-premise systems and software. Posted: 02 Feb 2011 \| Published: 02 Feb 2011 TOPICS: Cloud Computing \| IT Infrastructure \| IT Services \| ROI \| SaaS business intelligence \| TCO

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