Managers White Papers

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May 22, 2013

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Managers White Papers (View All Report Types)

Evaluating ITIL Help Desk/Service Desk Software Top 10 Considerations sponsored by Cherwell WHITE PAPER: This white paper demystifies some of the common misconceptions surrounding help desk software selection. Inside, you'll find the top ten considerations for evaluating a help desk software solution. Posted: 24 Jan 2013 \| Published: 24 Jan 2013 TOPICS: IT Best Practices \| IT Consulting Services \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services

What a Project Manager Needs to Know About Business Process Analysis sponsored by Global Knowledge WHITE PAPER: How is Business Process Analysis (BPA) relevant to Project Managers (PM)? Discover what PMs need to understand about BPA to best leverage the knowledge that it provides. Find out how BPA recommendations can improve existing projects and help propose new projects. Posted: 11 Apr 2012 \| Published: 11 Apr 2012 TOPICS: Business Intelligence \| Business Process Automation \| Business Process Management \| Data Analytics \| IT Management \| IT Managers \| Project Management

Managing a Remote Workforce: Proven Practices from Successful Leaders sponsored by Citrix Online Go To Meeting WHITE PAPER: Access this report from research and advisory firm Work Design Collaborative, LLC (WDC) to learn about the business benefits of a remote workforce and the best practices and technologies IT can implement to leverage them. Posted: 16 Jan 2012 \| Published: 16 Jan 2012 TOPICS: Instant Messaging \| IT Management \| IT Managers \| Mobile Device Management \| Mobile Workers \| Remote Users \| Smart Phones \| Teleconferences \| Web Conferences

Optimizing Mainframe Success by Simplifying Ownership sponsored by CA Technologies. WHITE PAPER: The mainframe offers value in today's enterprise computing environments, where growing workloads, constrained resources, regulatory imperatives and corporate "green" mandates are intensifying the pressure on IT organizations. As the industry's most experienced mainframe professionals approach retirement, organizations are facing tough choices. Posted: 29 Apr 2009 \| Published: 31 Dec 2008 TOPICS: Data Center Consolidation \| Data Center Management \| Data Centers \| IT Managers \| Mainframe Computers \| MIPS \| RAS (Reliability, Availability, Serviceability) \| Server Management

The Future of Business Collaboration sponsored by Citrix Online Go To Meeting WHITE PAPER: Gone are the days of cramming everyone into a stuffy conference room to work on a project. Today's mobile, dispersed workforce collaborates across distances.This white paper addresses the issues and challenges surrounding remote collaboration, exploring just how to succeed in this new world of work. Posted: 16 Jan 2012 \| Published: 16 Jan 2012 TOPICS: Collaboration \| IT Management \| IT Managers \| Mobile Device Management \| Mobile Workers \| Smart Phones \| Telecommuting \| Teleconferences \| Webcasts

Training Options: Choose Quality Content and Then Delivery sponsored by SAP America, Inc. WHITE PAPER: This paper examines the importance of choosing a high-quality training provider and of having multiple training delivery options to facilitate a successful technology deployment. The paper also looks at the training offerings that enterprise application vendor SAP provides in this important market. Posted: 28 Sep 2010 \| Published: 28 Sep 2010 TOPICS: Business Process Management \| Educational Software \| IT Management \| IT Management Services \| IT Managers \| SAP (Product) \| Training \| Training and Educational Services \| Training Software

The Anywhere Worker: Essential Tools to Keep Teams Connected sponsored by Citrix WHITE PAPER: This white paper takes an in-depth look at the changing role of IT departments in the face of the demand to connect, collaborate and communicate with remote and in-office workers in a similar - if not near exact - fashion. Read now to learn about the best practices and tools available to make this a reality. Posted: 12 Sep 2012 \| Published: 12 Sep 2012 TOPICS: Collaboration \| Collaborative Commerce \| Communications Networks \| Communications Systems \| IT Infrastructure \| IT Management \| IT Managers \| Social Computing \| Social Networking

EMC Drives Integrated Physical/Virtual Infrastructure Management sponsored by EMC WHITE PAPER: Access this white paper to discover an operations management tool that can support your virtual and physical IT environment. This solution provides full physical/ virtual topology, virtual storage discover, easy integration with VMware, and more. Posted: 26 Jul 2012 \| Published: 24 Jul 2012 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Best Practices \| IT Managers \| Server Management \| Server Virtualization \| Systems Management

Building the Efficient Enterprise with Dell, Intel, and VMware vSphere 4 sponsored by Dell, Inc. WHITE PAPER: With the emergence of standards-based architectures, virtualization, and ubiquitous high-speed connectivity, cloud computing technology is primed to form the basis for a new, highly efficient enterprise IT infrastructure. Read this paper to learn more. Posted: 30 Nov 2009 \| Published: 23 Sep 2009 TOPICS: Cloud Computing \| Data Center Cooling \| Data Center Management \| Enterprise Computing \| Enterprise Systems \| IT Managers \| SLA \| Storage Virtualization \| Storage Virtualization Software \| VMware

Five Critical Rules for Firewall Management: Lessons from the Field sponsored by Dell SecureWorks WHITE PAPER: This white paper will teach you five things to consider when managing your firewall, and will present you with real life examples of how these five things have helped other organizations improve their firewall management. Posted: 09 Jun 2011 \| Published: 08 Jun 2011 TOPICS: Access Control \| Audit Trails \| Change Management \| Firewall Management \| IT Managers \| Network Security \| Security Best Practices \| Testing

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