Read this white paper to uncover how outsourcing opens up possibilities for your IT staff to work on more strategic projects while increasing business agility. Discover the four configurations for managing your IT staff and how to transform them into service brokers to advance your organization.
This whitepaper from IDC provides an evaluates the capability of service desk management solutions in facilitating the efficient and effective delivery of IT service and support across a wide range of systems, infrastructures, and device types including those residing on-premises as well as in the cloud.
Download this exclusive whitepaper now to learn about a flexible orchestration engine that will deliver automation through standardized middleware that will help IT deliver what your business demands.
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