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WHITE PAPER: Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

WHITE PAPER: Access this white paper to learn about the developments of IBM i on Power Systems. Discover how to achieve valuable benefits like reliability, simplified installation and administration, continuing hardware innovations and much more.

Posted: 18 May 2012 | Published: 18 May 2012

WHITE PAPER: There’s more to printer performance than what’s listed on the product spec sheet. This white paper will help identify how features and other variables impact mobile printer performance in real-world operations.

Posted: 11 May 2011 | Published: 11 May 2011

WHITE PAPER: Learn about the importance of network management tools, as well as a specific solution that can help you simplify the lives of your network managers and improve operational efficiency and effectiveness.

Posted: 14 Mar 2012 | Published: 14 Mar 2012

WHITE PAPER: Sorting through smart phones, PDAs and ruggedized computers for business use is no easy task. Rather than trying to stay on top of all the new products, companies can follow five basic tips to find the best option. This white paper explains these tips and how they can be applied to assist the enterprise mobile computer selection process.

Posted: 12 May 2011 | Published: 12 May 2011

WHITE PAPER: Access this white paper to discover the best ways to monitor your IT systems and prevent problems, like downtime, before they occur. Learn about support services that provide proactive care that allows you to resolve hardware and software issues more effectively.

Posted: 09 May 2012 | Published: 09 May 2012

WHITE PAPER: Email is already critical to business communications, and its importance is only expected to grow exponentially. This white paper compares two server architectures so you can identify the best platform to support your Exchange environment.

Posted: 16 Apr 2012 | Published: 16 Apr 2012

WHITE PAPER: SharePoint 2010 has many uses that should be taken into account when designing and configuring its technical components. This white paper examines the key findings from a recent hardware performance assessment and offers advice for incorporating virtualization into your deployment.

Posted: 27 Apr 2012 | Published: 27 Apr 2012

WHITE PAPER: Can your network keep up with the ever-evolving needs of students and professors? Access this exclusive resource complete with research and survey information done specifically for your unique campus networking needs.

Posted: 21 Feb 2012 | Published: 21 Feb 2012

WHITE PAPER: Web 2.0 and new media technologies, such as blogs, wikis, and social networks, are spreading rapidly through companies, often without IT's direct involvement. This report from Booz&Co argues that CIOs and their IT departments must take the lead in these emerging technologies.

Posted: 20 Oct 2011 | Published: 20 Oct 2011