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| Dec 2, 2009 |
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CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs
sponsored by Pivotal CRM, a CDC Software solution
WHITE PAPER:
This paper explores core principles companies can use to help them select a CRM system.
Posted: 20 Feb 2009 | Published: 20 Feb 2009
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How a Spanning Tree Works
sponsored by Global Knowledge
WHITE PAPER:
The way a switch learns Ethernet (MAC) addresses is by inspecting the Ethernet frame and recording the source MAC address in a dynamic table. The switch will also associate a learned MAC address with a port. It can then make intelligent forwarding decisions based on the destination MAC address. This white paper illustrates the process.
Posted: 29 Jun 2009 | Published: 29 Jun 2009
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IOS Tips and Tricks
sponsored by Global Knowledge
WHITE PAPER:
There are some helpful things we can do with Cisco’s IOS to make our lives easier. This white paper will present some useful commands, followed (in parentheses) by their most concise shortcuts (at the time of this writing).
Posted: 06 Nov 2009 | Published: 06 Nov 2009
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Switching Essentials: An Introduction to Network Switching
sponsored by Global Knowledge
WHITE PAPER:
In this white paper, we will address the basics of this Layer 2 technology and help you get your network switch up and running. For our examples, we will use Cisco's 2950 switch.
Posted: 10 Dec 2008 | Published: 10 Dec 2008
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