Internet Structure White Papers

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SDI Best Best Practices: Benchmarking for Service Desk Support
sponsored by Citrix Online- GoToManage
WHITE PAPER: The best way to continually improve and to deliver the best service is to measure, trend and set goals for your services and then benchmark against yourself - this is the very definition of service improvement and this guide will show you some simple ways in which you can accomplish this.
Posted: 12 Oct 2011 | Published: 12 Oct 2011

Citrix Online- GoToManage

Small Business Firewall Software Vs. Hardware Firewalls
sponsored by Cisco Systems, Inc.
WHITE PAPER: Small business firewall software and hardware firewalls are the methods used to protect computers against hacker attacks and other Internet threats.
Posted: 02 Feb 2009 | Published: 02 Feb 2009

Cisco Systems, Inc.

Smarter Computing and Breakthrough IT Economics
sponsored by IBM
WHITE PAPER: This brief white paper examines multiple case studies that demonstrate how smarter computing - the idea of transforming IT to deliver breakthrough economics and support innovation - offers improved IT economics. The case studies inside cover different IT domains — optimized systems, federated data, cloud and new service delivery models.
Posted: 14 Feb 2012 | Published: 14 Feb 2012

IBM

SMB Communications Study: Uncovering the hidden cost of communications barriers and latency
sponsored by Siemens Enterprise Communications
WHITE PAPER: The follwing white paper outlines the findings of a study sponsored by Siemens Enterprise Communications and prepared by SIS International Research. It discusses and quantifies the hidden cost of communications barriers and latency that small and medium sized business.
Posted: 02 Dec 2010 | Published: 02 Dec 2010

Siemens Enterprise Communications

Solution Brief: End-to-End Service Management for Unified Communications
sponsored by Riverbed Technology, Inc.
WHITE PAPER: When deciding on a complex Unified Communications solution, it's important to choose one that will provide complete service management during new deployments and support for all ongoing operations throughout your company's communication system.
Posted: 30 Jul 2014 | Published: 31 Dec 2013

Riverbed Technology, Inc.

Solving the Distributed Data Problem
sponsored by IBM
WHITE PAPER: Companies need to reevaluate traditional methods of protecting branch office and PC data such as tape backups and other localized do-it-yourself solutions. Read this white paper to learn about remote on-demand services.
Posted: 27 Oct 2008 | Published: 27 Oct 2008

IBM

Strategic, User-Driven, and Managed: The Future of Unified Communications and Collaboration
sponsored by Dimension Data
WHITE PAPER: This report examines how IT decision-makers and staff in large organizations view and approach UCC today. What are their project priorities? How do they respond to market pressures? Find the answers to these questions, and more.
Posted: 12 Jun 2013 | Published: 12 Jun 2013

Dimension Data

Strive for Simplicity: IT infrastructures that cut through complexity to drive business benefits
sponsored by Oracle Corporation
WHITE PAPER: Through this white paper learn the business value of simplifying IT infrastructure and processes. Learn 4 areas of IT that can easily be simplified, the 5 substantial business benefits of simplification, and much more.
Posted: 29 Jun 2012 | Published: 25 Jun 2012

Oracle Corporation

The 7 Deadly Skills Your IT Team Should Possess
sponsored by Skillsoft
WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.
Posted: 18 Apr 2012 | Published: 18 Apr 2012

Skillsoft

The Anywhere Worker: Essential Tools to Keep Teams Connected
sponsored by Citrix
WHITE PAPER: This white paper takes an in-depth look at the changing role of IT departments in the face of the demand to connect, collaborate and communicate with remote and in-office workers in a similar - if not near exact - fashion. Read now to learn about the best practices and tools available to make this a reality.
Posted: 12 Sep 2012 | Published: 12 Sep 2012

Citrix

The Art, Act and Science of Knowing
sponsored by SAS
WHITE PAPER: We are now exiting a historical moment of under managed and only occasionally acted-upon information to an environment requiring much more active, much more intense, much more aggressive information management. You as an executive will be held much more accountable for your data management behaviors. Read this white paper to learn more.
Posted: 30 Jul 2010 | Published: 30 Jul 2010

SAS

The Five Must-Have Capabilities for Unbeatable Customer Care
sponsored by Pitney Bowes Business Insight
WHITE PAPER: Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment.
Posted: 15 Jan 2010 | Published: 15 Jan 2010

Pitney Bowes Business Insight

The Future of Business-Critical Networking
sponsored by Cavalier
WHITE PAPER: Your network must deliver non-stop services to support business operations and be highly scalable to support future growth. It must also address multiple communications needs cost-effectively and flexibly. The communications network must meet the demands of a dynamic business-critical environment. Read this white paper to learn more.
Posted: 20 May 2010 | Published: 20 May 2010

Cavalier

The Future of IT: A Customer First Approach
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper covers a new approach IT has to take in treating its internal users like customers, focusing on and catering to their needs.
Posted: 17 Feb 2014 | Published: 13 Feb 2013

BMC Software, Inc.

The Future of the IT Department: Exploring the Impact of Cloud on IT Roles and Responsibilities
sponsored by IBM
WHITE PAPER: Cloud computing has made a name for itself in the enterprise computing industry today and it is likely to gain traction in the future. This does not mean the end for IT departments but their roles and responsibilities will certainly be changing. Check out this white paper to learn more about what to expect from IT in the post-cloud era.
Posted: 10 Feb 2012 | Published: 10 Feb 2012

IBM

The Great Debate: One Integrated Business System VS. Siloed Applications
sponsored by NetSuite
WHITE PAPER: This resource explores the challenges of siloed software applications, and describes how an integrated business system can give you the power to conquer operational inefficiency and support business growth.
Posted: 13 Feb 2014 | Published: 31 Dec 2013

NetSuite

The Great Firewall of China? How to address the specific challenges of reaching China with your website
sponsored by CDNetworks
WHITE PAPER: This valuable guide explores the challenges of reaching China with your website and offers tips to help you successfully build a customer base in this emerging market. Also inside, find the answers to frequently asked questions regarding licensing.
Posted: 22 Jul 2013 | Published: 22 Jul 2013

CDNetworks

The Importance of Delivering a Great Online Video Experience
sponsored by Akamai Technologies
WHITE PAPER: With the increased popularity of online video content, now is the time for publishers to experiment with online video as a new means of storytelling and offering an enhanced experience on their Web sites.
Posted: 07 Mar 2008 | Published: 11 Jul 2007

Akamai Technologies

The MPLS Network: A Future-Proof Engine for Voice-Data Convergence
sponsored by MegaPath Inc.
WHITE PAPER: Voice and data on a single wire is an exciting network development. MPLS technology, which enables voice and data to be transported together on wide area networks (WANs), has matured to provide a platform for almost unimaginable communications and cloud computing possibilities. Learn more about MPLS by reading this white paper.
Posted: 26 Mar 2010 | Published: 26 Mar 2010

MegaPath Inc.

The MPLS Network: A Future-Proof Engine for Voice-Data Convergence - Addressing network traffic trends with new opportunities for business communications
sponsored by MegaPath Inc.
WHITE PAPER: This paper discusses the origins and future of Multi Protocol Label Switching (MPLS) technology, highlighting how new applications are demonstrating the potential of these networks and uncovering advantages you can expect to see.
Posted: 20 May 2011 | Published: 20 May 2011

MegaPath Inc.

The New World of IP Multicasting
sponsored by Avaya
WHITE PAPER: This resource examines the complexity of IP multicasting and an approach to overcome these limitations – delivering new levels of performance, scalability and resiliency to IP multicasting.
Posted: 09 Sep 2013 | Published: 30 Apr 2013

Avaya

The Promise of Mobile Unified Communications
sponsored by BlackBerry
WHITE PAPER: Mobile unified communications allows organizations to provide employees with the ability to collaborate and communicate efficiently, as well as access information on-demand.
Posted: 09 Jan 2009 | Published: 09 Jan 2009

BlackBerry

The Proven Financial Benefits of SIP Trunk Consolidation
sponsored by Siemens Enterprise Communications
WHITE PAPER: In this paper, we’ll introduce the mechanisms of cost savings with SIP trunk consolidation, using Siemens Enterprise Communications’ OpenScape Exchange overlay solution.
Posted: 22 Sep 2010 | Published: 22 Sep 2010

Siemens Enterprise Communications

The Role of Session Manager in Applying Features to Calls via Sequenced Applications, Part 1
sponsored by Global Knowledge
WHITE PAPER: Access this exclusive paper to find out how the Communication Manager, once defined as an Entity within the Avaya Aura Session Manager, can be configured as a feature server within a sequenced application.
Posted: 17 Dec 2013 | Published: 17 Dec 2013

Global Knowledge

The State of IT Systems Management
sponsored by Kaseya
WHITE PAPER: This white paper is the culmination of the survey results, painting a complete and accurate picture of the most common IT issues affecting IT professionals and Kaseya’s solution to solving these problems.
Posted: 13 Aug 2010 | Published: 13 Aug 2010

Kaseya