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2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

Using IT Automation to Deliver Constantly Modern Software
sponsored by Puppet
WHITE PAPER: This white paper explores an institutional "future-proofing" approach to IT, based on the principles of abstraction and automation. Find out how to make your organization more proactive and learn how this approach does what DevOps and cloud computing alone can't achieve. Plus, get useful tips on how to select the right automation tools.
Posted: 02 Sep 2016 | Published: 02 Sep 2016

Puppet

Buyer's Guide: IT Service Support Management Tools
sponsored by ServiceNow
WHITE PAPER: This Gartner resource compares leading IT service support management vendors, evaluating the pros and cons of each option. Read on to determine which vendor fits your organization's needs.
Posted: 10 Mar 2016 | Published: 26 Aug 2015

ServiceNow

Cloud Computing Services: What's Your Enterprise IT Forecast
sponsored by Windsor Group
WHITE PAPER: This informational white paper identifies five essential characteristics that define cloud computing as well as how to use these to your advantage. Furthermore it predicts how enterprise cloud computing can enable day-to-day operations in ways traditional IT arrangements cannot.
Posted: 16 Sep 2016 | Published: 01 Jul 2016

Windsor Group

Online Self-paced Learning - An idea whose time has come for India
sponsored by Pluralsight
WHITE PAPER: Access this white paper now to learn about this new e-learning platform and how it can integrate enterprise-grade analytics to provide employers with a granular view of who is learning what, where and how. Also, engage in some of the shifts observed after increasing self-paced e-learning is adopted for IT professionals.
Posted: 28 Nov 2016 | Published: 01 Oct 2016

Pluralsight

The CIO's Guide to Avoiding IT Irrelevance: Build a Bridge with BYOD
sponsored by Matrix42
WHITE PAPER: Discover 7 crucial steps to avoid IT irrelevance by beating Shadow IT with BYOD. Dig into the key aspects of this EMM-based approach, and learn how to eliminate barriers for users with self-service and social ITSM, and more.
Posted: 29 Feb 2016 | Published: 31 Dec 2015

Matrix42

Seven Red Flags to Watch Out for When Selecting a Data Center Provider
sponsored by CyrusOne
WHITE PAPER: This strategic white paper identifies 7 red flags that should raise concern for IT professionals selecting a data center provider. Some of these red flags include: high rate of employee attrition, issues with facility upkeep, inattentive data center employees and more.
Posted: 01 Aug 2016 | Published: 01 Jan 2016

CyrusOne

Today's State of Work: The Productivity Drain
sponsored by ServiceNow
WHITE PAPER: This resource presents the results from interviews with nearly 1,000 managers at companies across the globe. Read on to learn 3 reasons why administrative duties takes up so much time and to discover a solution that can make work IT processes more productive.
Posted: 04 Mar 2016 | Published: 04 Mar 2016

ServiceNow
 
 
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