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Internet Messengers White Papers (View All Report Types)
 
2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

Introduction to Open Legacy
sponsored by Open Legacy
WHITE PAPER: Read this white paper to learn about a disruptive approach to enterprise application integration that opens a safe gateway between legacy systems inside the enterprise and mobile, web, and cloud solutions.
Posted: 29 May 2015 | Published: 29 May 2015

Open Legacy

Orchestration For Modern IT: Helping IT Accelerate Business
sponsored by ServiceNow
WHITE PAPER: View this white paper to learn how orchestration can help manage the cloud and accelerate your business.
Posted: 27 Mar 2015 | Published: 01 May 2013

ServiceNow

5 Reasons to Buy – Not Build – Backup Capabilities
sponsored by Datto, Inc.
WHITE PAPER: Read this white paper to discover five reasons why buying backup may be a better idea than building your own, and how you can take the first steps in purchasing a reliable backup solution for your clients.
Posted: 11 Jun 2015 | Published: 11 Jun 2015

Datto, Inc.

Identity as a Service (IDaaS) Promising New Opportunity for MSPs
sponsored by AVG Technologies
WHITE PAPER: This white paper explains exactly what Identity-as-a-Service is and how it can help you keep your MSP profitable in today's changing IT environment.
Posted: 13 May 2015 | Published: 13 May 2015

AVG Technologies

10 Vendors Dominating the APM Market—How Do They Stack Up Against One Another?
sponsored by IBM
WHITE PAPER: This resource explores 10 of the leading APM solutions in the market today, and thoroughly evaluates and compares them to one another.
Posted: 08 Dec 2014 | Published: 18 Feb 2014

IBM

Your Guide to: Tackling the Top 3 IT Service Management Challenges
sponsored by ServiceNow
WHITE PAPER: There are three main areas that can quickly become headaches in an IT organization: request management, asset tracking, and reporting. Read this white paper to learn how to reach IT service prominence in these areas by rethinking your approach to all of them.
Posted: 30 Mar 2015 | Published: 30 Mar 2015

ServiceNow

IBM System x x86 servers: Earning consistently high customer satisfaction through strength in hardware and support services
sponsored by Lenovo and Intel
WHITE PAPER: This white paper details the value of an exceptional support team.
Posted: 17 Oct 2014 | Published: 01 Aug 2013

Lenovo and Intel
 
 
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