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Internet Messengers White Papers (View All Report Types)
 
2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

How to Enable the Private Cloud and Disable Shadow IT
sponsored by Solidfire
WHITE PAPER: This white paper explores an IT as a Service (ITaaS) solution that enables the private cloud and disables shadow IT, allowing developers more room for innovation and project growth.
Posted: 16 Jun 2015 | Published: 17 Mar 2015

Solidfire

Dell PowerEdge R630 Configuration for MS Private Cloud Fast Track
sponsored by Dell and Microsoft
WHITE PAPER: View this solution brief to discover a flexible reference architecture designed for simple, scalable Microsoft Private Cloud deployments.
Posted: 18 May 2015 | Published: 18 May 2015

Dell and Microsoft

University Unlocks a Better Development and Hosting Environment
sponsored by Red Hat
WHITE PAPER: In this case study, discover how an IT services group at a large public university deployed a fully-interoperable Platform as Service (PaaS) to reach their development and hosting environment goals.
Posted: 01 Jul 2015 | Published: 01 Jul 2015

Red Hat

Top 5 Characteristics of Infrastructure Leaders
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper examines the top five characteristics of IT infrastructure leaders. Read on to learn what these qualities are and discover where your organization stands in terms of IT management.
Posted: 28 Apr 2015 | Published: 28 Apr 2015

Hewlett-Packard Company

How to align supply and demand of your IT services
sponsored by VMware
WHITE PAPER: This brief guide gives you tips for gaining complete visibility into IT costs, and it models this process by explaining how you can make money-driven decisions about cloud adoption.
Posted: 30 Jun 2015 | Published: 24 Jun 2014

VMware

Build Cloud Services for the Mobile Era
sponsored by Dell Software
WHITE PAPER: Take a look at this white paper to discover how you can take advantage of the cloud to offer the services your customers need.
Posted: 07 Jul 2015 | Published: 31 Dec 2014

Dell Software

Guide to Bimodal IT Strategy: Leveraging Traditional & Cloud-Based Apps
sponsored by Red Hat
WHITE PAPER: This e-book will instruct IT leaders on creating a bimodal infrastructure strategy that will enable you to support both traditional and new cloud-based agile IT applications. Read on to see how you can leverage the key benefits.
Posted: 26 Aug 2015 | Published: 26 Aug 2015

Red Hat
 
 
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