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Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

Understanding NIST's Cloud Computing Reference Architecture: Part II
sponsored by Global Knowledge
WHITE PAPER: This second white paper in a series on Cloud Computing Reference Architecture focuses on the activities, processes, and requirements that cloud players need to follow in order to ensure a successful delivery of cloud services. It addresses the three active cloud players that may be involved in delivering cloud services to cloud consumers.
Posted: 06 Nov 2014 | Published: 06 Nov 2014

Global Knowledge

How Digital Transformation Drives New Revenue Opportunities
sponsored by Presidio Networked Solutions
WHITE PAPER: Digital transformation asks, How can I use technology to drive better business outcomes? Download now to learn from forward-thinking CIOs how to lay the foundation for a successful digital transformation and drive new revenue opportunities in your enterprise.
Posted: 19 Jan 2017 | Published: 14 Nov 2016

Presidio Networked Solutions

You've Completed ITILĀ® Foundation: Now How to Implement It
sponsored by Global Knowledge
WHITE PAPER: Shortly after being awarded an ITILĀ® Foundation certification, a recipient's natural inclination is to ask: "Now what? How do I take the best practices I've learned and apply them to my organization?"
Posted: 20 Dec 2016 | Published: 01 Nov 2016

Global Knowledge

The Changing Role Of The CIO
sponsored by Skillsoft
WHITE PAPER: No department has undergone such profound change as IT. And with the evolution of IT tools, skills, and platforms, the role of the CIO has changed as well. Discover the fundamental shift in how IT provides services, the new platforms behind digital disruption, the shift in CIO from improver to influencer to transformer, and more.
Posted: 24 Mar 2017 | Published: 24 Mar 2017

Skillsoft

The Ultimate Guide to Windows Server 2016
sponsored by Microsoft
WHITE PAPER: This is your ultimate guide to Windows Server 2016. Read on to drive your organization forward with new layers of security, data center efficiency, and agility in app development by learning to build cloud-native and hybrid apps, improve server density with software-defined infrastructure, and more.
Posted: 28 Oct 2016 | Published: 28 Oct 2016

Microsoft

Unified Infrastructure Management for Databases: An Overview
sponsored by CA Technologies
WHITE PAPER: Discover unified database infrastructure management that delivers comprehensive monitoring across multiple database servers, as well as will uncover performance bottlenecks. Access now to ensure database integrity with a solution that supports Oracle, IBM DB2, SQL Server, Sybase, and IBM Informix.
Posted: 23 Sep 2016 | Published: 31 Dec 2014

CA Technologies

Gain Social Insight: Connect Business And IT into One Conversation
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper discusses how mobile, social, information, and cloud computing capabilities can combine to modernize IT support and accelerate IT operations. Learn how IT can easily access user-generated information to predict pain points and solve issues faster.
Posted: 04 Jun 2014 | Published: 31 Mar 2014

Hewlett Packard Enterprise
 
 
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