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Internet Messengers White Papers (View All Report Types)
 
2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

Seven Red Flags to Watch Out for When Selecting a Data Center Provider
sponsored by CyrusOne
WHITE PAPER: This strategic white paper identifies 7 red flags that should raise concern for IT professionals selecting a data center provider. Some of these red flags include: high rate of employee attrition, issues with facility upkeep, inattentive data center employees and more.
Posted: 01 Aug 2016 | Published: 01 Jan 2016

CyrusOne

The Mine Within: Extracting Business Intelligence From Mobility Networks
sponsored by Aruba Networks
WHITE PAPER: This informational white paper examines 5 categories of analytics solutions: presence, loyalty, wayfinding and 2 more. Download now to see what it means to harvest meaningful business insights using a modern infrastructure system.
Posted: 13 Jul 2016 | Published: 02 Jul 2015

Aruba Networks

Evaluating RMM Solutions: The Four Keys for Growth-Oriented MSPs
sponsored by Solarwinds N-able
WHITE PAPER: This resource outlines the four main criteria you need to consider when evaluating an RMM platform.
Posted: 02 Jun 2015 | Published: 02 Jun 2015

Solarwinds N-able

How to Balance Consistency & Agility to Build a Perennially Relevant IT Solutions Business
sponsored by LogicNow
WHITE PAPER: This white paper explores how MSPs can adapt their business practices to balance consistency and agility, providing the reliable services their customers need today while also anticipating the needs of tomorrow.
Posted: 27 Aug 2015 | Published: 31 Dec 2014

LogicNow

Improve Quality of Care with All-Flash Storage in EHR
sponsored by Pure Storage
WHITE PAPER: With the introduction of all-flash storage technology, mission-critical healthcare applications such as EHR and VDI can experience unparalleled performance and availability. Read now to learn how you can take advantage of all-flash storage to enable improvements in patient care and clinical efficiencies.
Posted: 10 Aug 2015 | Published: 10 Aug 2015

Pure Storage

IT Stress Test: Diagnosing Your Service Management Problems
sponsored by ServiceNow
WHITE PAPER: This resource provides a quick and easy interactive stress test to help you diagnose the causes of your biggest IT headaches. Take the test now to learn how can proactively improve your organization rather than simply fix what's broken.
Posted: 07 Mar 2016 | Published: 31 Dec 2015

ServiceNow

5 steps to aligning IT to the needs of your organization
sponsored by CISCO & INTEL® XEON® PROCESSOR
WHITE PAPER: Read this white paper to uncover the five steps you can take to align your IT to the needs of your organization. Inside, uncover how to develop a vision, leverage cloud to facilitate alignment, and much more.
Posted: 09 Oct 2015 | Published: 09 Oct 2015

CISCO & INTEL® XEON® PROCESSOR
 
 
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