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Internet Messengers White Papers (View All Report Types)
Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007


2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007


Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006


A Seven-Way Comparison of the HCM Suite 'Big Three'
sponsored by Workday
WHITE PAPER: When selecting an HCM vendor, you must consider capabilities like geographic presence, extensibility, and ease of use for managers. This report explores 7 categories of HCM differentiation to help HR and IT project teams choose the best platform for their needs.
Posted: 14 Aug 2015 | Published: 31 Dec 2014


Practical Path to Building your Private or Hybrid Cloud
sponsored by Dell and Microsoft
WHITE PAPER: View this solution brief to discover a flexible reference architecture designed for simple, scalable Microsoft Private Cloud deployments.
Posted: 18 May 2015 | Published: 18 May 2015

Dell and Microsoft

Edge for Operations: A Consolidated Service View
sponsored by Unisys
WHITE PAPER: View this resource to learn about Edge Service Management by Unisys, a systems that gives operations teams all the tools and information they need to quickly and effectively address a variety of IT issues and service requests. Access now and uncover what this system can do for your business today.
Posted: 20 Oct 2015 | Published: 20 Oct 2015


Become a Strategic Enabler of Digital Business
sponsored by Unisys
WHITE PAPER: This white paper discusses the capabilities of an ITSM platform designed for today's business environment.
Posted: 24 Aug 2015 | Published: 31 Jul 2015


Financing IT Service Platforms
sponsored by IBM
WHITE PAPER: This white paper outlines a plan for businesses to easily finance IT service programs. Read on to learn how this could help your business save costs and increase efficiency.
Posted: 31 Aug 2015 | Published: 31 Aug 2015


5 steps to aligning IT to the needs of your organization
WHITE PAPER: Read this white paper to uncover the five steps you can take to align your IT to the needs of your organization. Inside, uncover how to develop a vision, leverage cloud to facilitate alignment, and much more.
Posted: 09 Oct 2015 | Published: 09 Oct 2015


An All-In-One Solution For Better Monitoring, Management And Support
sponsored by Solarwinds N-able
WHITE PAPER: This white paper describes how your IT services  business can provide reliable support, automated maintenance and more with the right tools and software.
Posted: 01 Jun 2015 | Published: 01 Jun 2015

Solarwinds N-able
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