Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy
sponsored by SugarCRM Inc.
WHITE PAPER:
Social channels are here to stay and should be part of your customer engagement strategy, as you will be required to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experience strategy.
Posted: 08 Nov 2010 | Published: 08 Nov 2010
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The Five Fundamentals for a Successful FCR Program
sponsored by Enkata Technologies
WHITE PAPER:
This paper outlines the five fundamentals for a successful FCR program.
Posted: 25 Apr 2012 | Published: 25 Apr 2012
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Online Marketing - How to Create Value from Today's Digital Environment
sponsored by OpenText
WHITE PAPER:
In this paper, you’ll find more details about the trends driving online marketing and advice on how to develop your online marketing strategy to reach goals and deliver maximum value from Web initiatives.
Posted: 29 Mar 2012 | Published: 29 Mar 2012
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How to Win Online: Advanced Personalization in E-Commerce
sponsored by Oracle Corporation
WHITE PAPER:
E-sellers must personalize their customer interactions. Recent studies show that personalization is a highly effective method for increasing consumer lifetime value for online sellers. It can have a direct and positive impact on the core metrics that make up e-commerce success: loyalty, conversion, retention, and average order size.
Posted: 25 Apr 2011 | Published: 25 Apr 2011
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Gartner Magic Quadrant: Selecting a vendor
sponsored by IBM
WHITE PAPER:
The demand for greater ecommerce capabilities is growing leading CIOs and IT professionals concerned with choosing the perfect vendor. Through this in-depth vendor analysis by Gartner, uncover the top 6 questions you should ask and the strengths and weaknesses of the top 20 e-commerce vendors.
Posted: 17 May 2012 | Published: 17 May 2012
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Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions
sponsored by Voxeo
WHITE PAPER:
This informative paper addresses how your company can enhance service, lower costs and increase revenue by taking advantage of these new mediums and expanding the ways in which you communicate with your customers.
Posted: 20 Mar 2012 | Published: 20 Mar 2012
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Realizing The True Payoffs of Speech Analytics
sponsored by Enkata Technologies
WHITE PAPER:
This white paper takes a look at speech analytics and how companies are using cloud-based solutions to transform customer conversations into business insight.
Posted: 25 Apr 2012 | Published: 25 Apr 2012
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Executive Dialogue: Finding Customer Loyalty in a Multichannel World
sponsored by Oracle Corporation
WHITE PAPER:
Loyal customers are the lifeblood of a business. Read this paper for a discussion, given by executives Don Peppers and Melissa Boxer, of the four key principles of success in gaining customer loyalty.
Posted: 02 Apr 2010 | Published: 02 Apr 2010
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12 Advantages of Agile Software Development
sponsored by Global Knowledge
WHITE PAPER:
This paper examines 12 ways in which the Agile methods are valuable.
Posted: 10 Jan 2011 | Published: 10 Jan 2011
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How to retain customer loyalty in the competitive retail market
sponsored by Infor CRM
WHITE PAPER:
Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.
Posted: 16 Jan 2012 | Published: 16 Jan 2012
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