SDI Best Best Practices: Benchmarking for Service Desk Support
sponsored by Citrix Online- GoToManage
WHITE PAPER:
The best way to continually improve and to deliver the best service is to measure, trend and set goals for your services and then benchmark against yourself - this is the very definition of service improvement and this guide will show you some simple ways in which you can accomplish this.
Posted: 12 Oct 2011 | Published: 12 Oct 2011
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Smarter Computing and Breakthrough IT Economics
sponsored by IBM
WHITE PAPER:
This brief white paper examines multiple case studies that demonstrate how smarter computing - the idea of transforming IT to deliver breakthrough economics and support innovation - offers improved IT economics. The case studies inside cover different IT domains — optimized systems, federated data, cloud and new service delivery models.
Posted: 14 Feb 2012 | Published: 14 Feb 2012
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Solution Brief: End-to-End Service Management for Unified Communications
sponsored by Riverbed Technology, Inc.
WHITE PAPER:
When deciding on a complex Unified Communications solution, it's important to choose one that will provide complete service management during new deployments and support for all ongoing operations throughout your company's communication system.
Posted: 30 Jul 2014 | Published: 31 Dec 2013
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Strategic, User-Driven, and Managed: The Future of Unified Communications and Collaboration
sponsored by Dimension Data
WHITE PAPER:
This report examines how IT decision-makers and staff in large organizations view and approach UCC today. What are their project priorities? How do they respond to market pressures? Find the answers to these questions, and more.
Posted: 12 Jun 2013 | Published: 12 Jun 2013
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Strive for Simplicity: IT infrastructures that cut through complexity to drive business benefits
sponsored by Oracle Corporation
WHITE PAPER:
Through this white paper learn the business value of simplifying IT infrastructure and processes. Learn 4 areas of IT that can easily be simplified, the 5 substantial business benefits of simplification, and much more.
Posted: 29 Jun 2012 | Published: 25 Jun 2012
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Telstra Reaps Transformation Rewards
sponsored by Alcatel-Lucent
WHITE PAPER:
The business benefits of the IP transformation are numerous. First of all, as you reduce the number of actual networks, you save on software licensing costs, air conditioning and power. Less people are also required because rather than operating many silo networks in standalone mode you now have a common network.
Posted: 19 Aug 2010 | Published: 16 Aug 2010
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The 7 Deadly Skills Your IT Team Should Possess
sponsored by Skillsoft
WHITE PAPER:
This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.
Posted: 18 Apr 2012 | Published: 18 Apr 2012
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The Anywhere Worker: Essential Tools to Keep Teams Connected
sponsored by Citrix
WHITE PAPER:
This white paper takes an in-depth look at the changing role of IT departments in the face of the demand to connect, collaborate and communicate with remote and in-office workers in a similar - if not near exact - fashion. Read now to learn about the best practices and tools available to make this a reality.
Posted: 12 Sep 2012 | Published: 12 Sep 2012
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The Confident Choice for Cisco® Unified Communications: Datasheet
sponsored by Insight and Plantronics
WHITE PAPER:
This whitepaper provides a breakdown of a range of audio devices compatible with Cisco phones and UC Integration soft clients.
Posted: 14 Nov 2013 | Published: 14 Nov 2013
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The Convergence of Enterprise Telecom Services: BlackBerry Mobile Voice System on the Aruba Networks Wireless LAN Infrastructure
sponsored by Aruba Networks
WHITE PAPER:
Learn about the benefits that fixed-mobile convergence (FMC) and unified communications (UC) offer for both remote and mobile employees and for the corporate IT group, and solutions available to help implement these technologies.
Posted: 01 Dec 2010 | Published: 01 Dec 2010
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The Future of Email and Applications is Social
sponsored by IBM
WHITE PAPER:
The workplace is evolving – is your email application keeping pace? This resource details why the future of email and applications is social and details the many benefits a socially relevant email experience provides.
Posted: 05 Apr 2013 | Published: 28 Feb 2013
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The Future of IT: A Customer First Approach
sponsored by BMC Software, Inc.
WHITE PAPER:
This whitepaper covers a new approach IT has to take in treating its internal users like customers, focusing on and catering to their needs.
Posted: 17 Feb 2014 | Published: 13 Feb 2013
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The Future of the IT Department: Exploring the Impact of Cloud on IT Roles and Responsibilities
sponsored by IBM
WHITE PAPER:
Cloud computing has made a name for itself in the enterprise computing industry today and it is likely to gain traction in the future. This does not mean the end for IT departments but their roles and responsibilities will certainly be changing. Check out this white paper to learn more about what to expect from IT in the post-cloud era.
Posted: 10 Feb 2012 | Published: 10 Feb 2012
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The Great Debate: One Integrated Business System VS. Siloed Applications
sponsored by NetSuite
WHITE PAPER:
This resource explores the challenges of siloed software applications, and describes how an integrated business system can give you the power to conquer operational inefficiency and support business growth.
Posted: 13 Feb 2014 | Published: 31 Dec 2013
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The New World of IP Multicasting
sponsored by Avaya
WHITE PAPER:
This resource examines the complexity of IP multicasting and an approach to overcome these limitations – delivering new levels of performance, scalability and resiliency to IP multicasting.
Posted: 09 Sep 2013 | Published: 30 Apr 2013
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The Proven Financial Benefits of SIP Trunk Consolidation
sponsored by Siemens Enterprise Communications
WHITE PAPER:
In this paper, we’ll introduce the mechanisms of cost savings with SIP trunk consolidation, using Siemens Enterprise Communications’ OpenScape Exchange overlay solution.
Posted: 22 Sep 2010 | Published: 22 Sep 2010
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The Role of Session Manager in Applying Features to Calls via Sequenced Applications, Part 1
sponsored by Global Knowledge
WHITE PAPER:
Access this exclusive paper to find out how the Communication Manager, once defined as an Entity within the Avaya Aura Session Manager, can be configured as a feature server within a sequenced application.
Posted: 17 Dec 2013 | Published: 17 Dec 2013
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The State of IT Systems Management
sponsored by Kaseya
WHITE PAPER:
This white paper is the culmination of the survey results, painting a complete and accurate picture of the most common IT issues affecting IT professionals and Kaseya’s solution to solving these problems.
Posted: 13 Aug 2010 | Published: 13 Aug 2010
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The State of IT Systems Management
sponsored by Kaseya International Limited
WHITE PAPER:
This white paper is the culmination of results from a survey conducted - which asked IT professionals about their priorities, concerns and goals regarding the dynamic world of IT systems management - painting a complete and accurate picture of the most common IT issues affecting IT professionals and Kaseya’s solution to solving these problems.
Posted: 29 Mar 2011 | Published: 29 Mar 2011
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The Top Considerations for a Unified Communications Purchase
sponsored by Cisco Systems, Inc.
WHITE PAPER:
This exclusive resource discusses what features should be a requirement for your unified communications solutions, offering helpful tips and guidance for purchasing a solution that is right for your specific needs.
Posted: 23 Jun 2014 | Published: 23 Jun 2014
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Tips for Choosing a Cloud Service Provider
sponsored by IBM
WHITE PAPER:
This white paper shares tips on finding a cloud provider whose portfolio is as flexible and varied as the workloads it services.
Posted: 05 Aug 2012 | Published: 29 Jul 2012
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Top 10 Things to Consider for Mobile Video Collaboration Success
sponsored by Avaya
WHITE PAPER:
Success with mobile video collaboration hinges on careful planning. This brief resource counts down 10 considerations that will help ensure your mobile video strategy is well-thought-out, properly-sized, and future-ready.
Posted: 14 Aug 2013 | Published: 31 Dec 2012
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Top Ten Considerations for Deploying Lync on Smartphones and Tablets
sponsored by Aruba Networks
WHITE PAPER:
Microsoft Lync is transforming the communications landscape by enabling more collaborative and engaging interactions. This resource counts down the top 10 considerations for deploying Lync on smartphones and tablets.
Posted: 11 Jul 2013 | Published: 11 Jul 2013
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Top Ten Considerations When Evaluating Unified Communications Solutions
sponsored by Cisco Systems, Inc.
WHITE PAPER:
Businesses of all sizes are taking advantage of the rapid advancements in unified communications. Now you can download a Cisco white paper to help make the best unified communications decisions. The paper breaks down ten areas you should consider when evaluating an upgrade of unified communications solutions.
Posted: 17 Jun 2011 | Published: 17 Jun 2011
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Top Ten Considerations When Evaluating Unified Communications Solutions: Learn the top solution differentiators to look for before deciding.
sponsored by Cisco Systems, Inc.
WHITE PAPER:
Businesses of all sizes are taking advantage of the rapid advancements in unified communications. Now you can download a Cisco white paper to help make the best unified communications decisions. The paper breaks down ten areas you should consider when evaluating an upgrade of unified communications solutions.
Posted: 26 May 2011 | Published: 26 May 2011
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