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Information Technology StrategyWhite Papers (View All Report Types)
 
Consult the new dictionary for customer experience KPIs
sponsored by Oracle Corporation
WHITE PAPER: This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.
Posted: 27 Mar 2014 | Published: 30 Sep 2012

Oracle Corporation

Protection on demand: information security that works for you - instead of putting you to work.
sponsored by IBM
WHITE PAPER: Check out this white paper to learn more about the new approach to information security, protection on demand, which simplifies security and produces cost savings.
Posted: 18 Feb 2009 | Published: 18 Feb 2009

IBM

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success
sponsored by Pivotal CRM, a CDC Software solution
WHITE PAPER: This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
Posted: 20 Feb 2009 | Published: 20 Feb 2009

Pivotal CRM, a CDC Software solution

Working Together To Improve Strategic Planning
sponsored by Oracle Corporation
WHITE PAPER: Read this paper for compelling examples of how organizations foster collaboration between finance and IT to ensure successful strategic planning.
Posted: 02 Jun 2010 | Published: 18 Dec 2009

Oracle Corporation

Evolving SRM to Meet Enterprise; IT's Long-term Challenges
sponsored by IBM
WHITE PAPER: In this white paper, you will gain insight on how storage resource management (SRM) application has been evolving over the years to address the challenges expressed by IBMs storage productivity center administrators who are tasked with managing growth, complexity, and storage environments in the most cost effective way possible.
Posted: 13 Jun 2013 | Published: 31 Oct 2012

IBM

Working Together To Improve Strategic Planning
sponsored by Oracle Corporation
WHITE PAPER: This report reveals compelling examples of how organizations foster collaboration between finance and IT to ensure successful strategic planning.
Posted: 01 Oct 2010 | Published: 01 Oct 2010

Oracle Corporation

What to Look For in a Data Protection Solution for Virtual Environments - Data Sheet
sponsored by Symantec Corporation
WHITE PAPER: This three page white paper provides you with four "must have" features to consider ensuring your backup and recovery solution provides the best data and system protection for any virtual environment.
Posted: 12 Jun 2013 | Published: 30 Sep 2012

Symantec Corporation

Challenges & Strategies for UK Annuity Providers
sponsored by Wipro Technologies
WHITE PAPER: This white papers talks about the challenges facing the UK annuity market and the strategies that can be taken by the product providers to meet them. The paper also talks about how Wipro can partner with providers to tap the opportunities present in the marketplace.
Posted: 13 May 2009 | Published: 11 May 2009

Wipro Technologies

Enforcing IT Change Management Policy
sponsored by Tripwire, Inc.
WHITE PAPER: Read this white paper to learn how to enforce IT Control Management policies effectively by fostering a culture of change and enforcing change management processes resulting in greater auditability, improved quality, and IT infrastructure integrity.
Posted: 18 Mar 2009 | Published: 18 Mar 2009

Tripwire, Inc.

Consider the User Experience and Operational Efficiency
sponsored by Cisco Systems, Inc.
WHITE PAPER: Cisco Services presents a series of four white papers to provide a framework for discovering compelling business cases and identifying the necessary services needed to deliver the desired experience. The second white paper in the series covers critical knowledge areas in the successful planning and design of a medianet or media-optimized network.
Posted: 02 Nov 2010 | Published: 02 Nov 2010

Cisco Systems, Inc.
 
 
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