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Information Technology Outsourcing ServicesWhite Papers (View All Report Types)
 
Help Desk Best Practices
sponsored by LabTech Software
WHITE PAPER: Explore the top 5 help desk best practices every service provider should be aware of to ensure responsive and timely support for your clients when issues do arise.
Posted: 19 Jul 2013 | Published: 19 Jul 2013

LabTech Software

MSP Guide: Generating Service Revenue from IT Monitoring
sponsored by AccelOps Inc.
WHITE PAPER: This informative guide outlines the importance of enhanced IT monitoring from an MSP perspective and provides some strategies for increasing revenue.
Posted: 23 Jun 2014 | Published: 23 Jun 2014

AccelOps Inc.

Hosted, Outsourced, and Cloud Data Centers - Considerations for Overall SLA's for Facility Owners and Hosting Providers - Owner's Version
sponsored by Siemon Company
WHITE PAPER: Hosted data centers, both outsourced/managed and collocation varieties, provide a unique benefit for some customers through capital savings, employee savings and in some cases an extension of in-house expertise. Traditionally, these facilities were thought of as more SME (Small to Medium Enterprise) customers.
Posted: 17 Nov 2010 | Published: 17 Nov 2010

Siemon Company

Why Third Party Data Storage Maintenance is Right for You
sponsored by MSDI
WHITE PAPER: Third party maintenance companies offer cost effective maintenance and support agreements that save as much as 40% in ongoing maintenance costs while keeping service levels agreements (SLA's) the same, if not improving them. Read this comprehensive white paper to see if third party maintenance might be right for your organization.
Posted: 07 Jul 2011 | Published: 07 Jul 2011

MSDI

Intelligent Workload Management: Opportunities and Challenges
sponsored by Novell, Inc.
WHITE PAPER: This white paper discusses why virtualization and cloud initiatives are putting so much pressure on workload management and security requirements and describes how emerging intelligent workload management approaches can potentially streamline operations.
Posted: 21 Oct 2010 | Published: 21 Oct 2010

Novell, Inc.

IT as a Competitive Weapon: Gain Speed, Agility and Cost Efficiency with Your IT Infrastructure
sponsored by SAVVIS
WHITE PAPER: Uncover the many pressures on the IT infrastructures of financial services organizations today and learn why ridding your organization of the burden may be your key to achieving the agility, speed, and reliability you need from an IT infrastructure.
Posted: 30 Jul 2013 | Published: 30 Dec 2011

SAVVIS

A Buyer's Guide to Choosing a Cloud Service Provider
sponsored by Skytap, Inc.
WHITE PAPER: Most enterprises are now evaluating external clouds to offloadtheir dynamic IT workloads, including application development,testing, training, IT prototyping and ERP migration environments.This white paper explores the top ten requirements buyersmust evaluate to select the right cloud provider.
Posted: 07 Sep 2010 | Published: 07 Sep 2010

Skytap, Inc.

Financial Giant Cuts Costs through Offshore Testing Services
sponsored by Hexaware Technologies
WHITE PAPER: Learn how one company was able to utilize cost effective offshore support for use acceptance testing (UAT) of customer applications, ensuring cost benefits and reduce failure rates.
Posted: 10 Apr 2008 | Published: 01 Apr 2008

Hexaware Technologies

CIO Challenges: The Best Defense is a Good Offense
sponsored by Oracle Corporation
WHITE PAPER: Read this white paper to learn how CIOs are building a foundation for a much more agile business that holds the potential for working in a more flexible way and enabling faster innovation by actively evaluating and experimenting with newer technologies.
Posted: 22 Jan 2011 | Published: 22 Jan 2011

Oracle Corporation

Business service management 101: Manage IT with a business focus
sponsored by IBM
WHITE PAPER: Astrong IT and network infrastructures are the foundation to providing betterapplications and services are essential to meeting your organization's businessobjectives. This white paper reveals how managing your infrastructure with aneye to the bottom line is critical in today's business climate.
Posted: 17 Jul 2012 | Published: 31 Jan 2012

IBM
 
 
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