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Information Technology Infrastructure Library White Papers (View All Report Types)
 
CIOs Must Move IT From an ITIL Operational View of Services to a Strategic Business Focus
sponsored by Gartner
WHITE PAPER: This service portfolio from Gartner offers an analysis of common challenges IT professionals face when communicating strategic business value, the movement from process-optimized to service optimized IT operations and understanding a business context for service delivery. Download now to receive expert recommendations.
Posted: 13 Jul 2016 | Published: 22 Feb 2016

Gartner

An ITIL eBook That Is Not Boring
: Your pain-free guide to ITIL and Service Strategy
sponsored by ServiceNow
WHITE PAPER: In this informative white paper, uncover the five components to a successful ITIL strategy. Inside learn how to define ITIL in your own business, and see the powerful and valuable influence it can have on your operations.
Posted: 10 May 2016 | Published: 10 May 2016

ServiceNow

The Intersection of DevOps and ITIL
sponsored by Global Knowledge
WHITE PAPER: In order to continue to be relevant and of high value, ITIL must continue to benefit from other complementary best-practices for IT. DevOps, an approach that encourages improved communication, collaboration, and teamwork across development and operations, can have a positive influence in improving ITIL processes across the service life-cycle.
Posted: 10 Aug 2015 | Published: 07 Jul 2015

Global Knowledge

Research Report: Delivering Enterprise Value with Service Management
sponsored by ServiceNow
WHITE PAPER: This IDC Research report provides an analysis of the business value that 10 businesses are achieving with cloud-based service management services.
Posted: 21 May 2015 | Published: 21 May 2015

ServiceNow

Today's State of Work: The IT Service Experience Gap
sponsored by ServiceNow
WHITE PAPER: Read this report to discover several key steps you can take to close the gap between IT service expectations and actual delivery, including instruction on streamlining processes, automating tasks, and creating refined digital interfaces for your applications.
Posted: 17 Jun 2016 | Published: 17 Jun 2016

ServiceNow

Best Practices Guide to IT Service Management
sponsored by Matrix42
WHITE PAPER: This white paper takes a look at some of the top challenges that IT service managers face today and offers strategies for overcoming them. Learn how to achieve complete service cost transparency, faster service management, and more.
Posted: 04 Mar 2016 | Published: 31 Dec 2015

Matrix42

How SCCM and Snow Create Successful SAM
sponsored by Snow Software
WHITE PAPER: This paper highlights how organizations can combine the power of SCCM with specialized SAM capabilities from Snow Software to supplement and nurture a highly effective and affordable integrated SAM system. View now and see how this approach can help you maximize your organization's existing investments.
Posted: 16 Mar 2016 | Published: 16 Mar 2016

Snow Software

Top Tips for Time-Stretched IT Admins
sponsored by LogicNow
WHITE PAPER: This guide provides time-saving tips that IT admins at small-to-medium sized businesses (SMBs) can use to stay on top of their workloads, keep systems running and protected, and maintain a healthy work/life balance.
Posted: 22 Feb 2016 | Published: 22 Feb 2016

LogicNow

Convincing Your Customers: Selling the Managed Services Delivery Model
sponsored by Kaseya International Limited
WHITE PAPER: This resource outlines 5 essential best practices that MSPs can follow to sell their customers on a better way of delivering IT services. These helpful tips can help you increase sales and profitability.
Posted: 16 Aug 2011 | Published: 16 Aug 2011

Kaseya International Limited

Creating and Managing value with IBM Tivoli Service Management center for System z
sponsored by IBM
WHITE PAPER: Read this paper to learn about a service management solution that's optimized for IBM's System z, but compatible with other distributed systems, that provides the end-to-end visibility, control and automation for optimum business service delivery and IT infrastructure management.
Posted: 14 Feb 2012 | Published: 30 Apr 2008

IBM
 
 
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