Indicators

WHITE PAPER: A disciplined IT performance measurement program is critical not only for business growth but also for economic viability. This paper provides a framework for a Return on IT (ROIT™) methodology and discusses how to deploy it within a company's business processes.

Posted: 26 Oct 2009 | Published: 26 Oct 2009

WHITE PAPER: This paper examines performance metrics and focuses on the nature, identification and use of Key Performance Drivers to enhance business success. It illustrates how these KPD metrics can be visualized and logically related to the Key Performance Indicators that measure those outcomes.

Posted: 04 Nov 2009 | Published: 04 Nov 2009

EBOOK: In this eBook, learn advanced strategies for creating actionable, interactive and user-friendly dashboards that will help your organization track key performance indicators (KPIs).

Posted: 09 Oct 2009 | Published: 09 Oct 2009

WHITE PAPER: CFOs at large hospitals must process enormous amounts of information to make quick strategic decisions. This paper will explore the decision-making challenges faced by CFOs and examine the many benefits of solutions that accelerate insight.

Posted: 19 Nov 2009 | Published: 19 Nov 2009

PRESENTATION TRANSCRIPT: This presentation transcript details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.

Posted: 19 Nov 2009 | Published: 19 Nov 2009

WHITE PAPER: In order to work effectively, the CFO needs a single unified view that integrates data from multiple data sources and key performance indicators (KPIs), and places them in the context of strategic goals and financial plans.

Posted: 30 Oct 2009 | Published: 30 Oct 2009

WEBCAST: This webcast details the top five challenges in processing customer orders and gives practical expert advice on how to solve them. Host Greg Collins also gives an actual industry example and sets some key performance indicators for success.

Posted: 10 Jul 2009 | Premiered: 10 Jul 2009

WHITE PAPER: One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

Posted: 26 Jan 2009 | Published: 26 Jan 2009

PODCAST: This podcast details a strategy to optimize your virtualized infrastructure performance. Get answers on how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.

Posted: 03 Nov 2009 | Premiered: 03 Nov 2009

WHITE PAPER: This paper outlines the use of Key Performance Indicators (KPI metrics) together with associated Key Performance Drivers (KPD metrics) within the context of value stream management to support continuous operational performance improvement.

Posted: 04 Nov 2009 | Published: 04 Nov 2009

WEBCAST: This webcast details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.

Posted: 03 Nov 2009 | Premiered: 03 Nov 2009

WHITE PAPER: Read this brief paper to learn how the new CA integrated service management product offers real hope for beleaguered IT organizations that are trying to bring together the pieces to build an integrated service management story.

Posted: 19 Nov 2009 | Published: 19 Nov 2009

WHITE PAPER: IT management in small and medium companies can and must understand the information needs and language of their business colleagues within the organization. IT managers must show business managers how IT can enable them to meet and exceed their departmental goals.

Posted: 30 Oct 2009 | Published: 30 Oct 2009

BROCHURE: This brochure shows how IBM Service Management combines industry-leading software, hardware and services to deliver solutions that help today's organizations transform assets and infrastructure into smarter services and products that deliver greater business value.

Posted: 12 Nov 2009 | Published: 12 Nov 2009

WHITE PAPER: Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service.

Posted: 21 Jul 2009 | Published: 21 Jul 2009

WHITE PAPER: Open source is recognized for its ease of use, high performance, and affordability, especially amidst turbulent economic conditions. The high value of open source, coupled with economic and organizational pressure, represents a "perfect storm" for CIOs, giving them the opportunity to deploy high-performing, cost-effective open source solutions.

Posted: 19 Jun 2009 | Published: 19 Jun 2009

PRODUCT OVERVIEW: This quick Flash presentation gives us an overview of Network Boost, a turn-key networking solution that offers application acceleration tools that are focused on achieving performance objectives.

Posted: 07 Apr 2009 | Published: 07 Apr 2009

WHITE PAPER: This paper explains what BPM is, why you need it, what it brings to an OES and how Apriso's FlexNet is different from competitors who are beginning to talk the BPM talk without delivering the goods.

Posted: 10 Feb 2009 | Published: 10 Feb 2009

WHITE PAPER: Many manufacturers today are getting caught on the wrong side of a technology adoption wave that is quickly gaining momentum. This benchmark study is a roadmap for reducing overall manufacturing costs through the utilization of manufacturing technologies.

Posted: 26 Oct 2009 | Published: 26 Oct 2009

WHITE PAPER: The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.

Posted: 05 Dec 2008 | Published: 05 Dec 2008

WHITE PAPER: Organizations in all industries and of all sizes are turning to business intelligence (BI) and data warehousing (DW) technologies and services to either automate or support decision-making processes.

Posted: 02 Dec 2008 | Published: 02 Dec 2008

WEBCAST: Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships.

Posted: 09 Sep 2009 | Premiered: 09 Sep 2009

DATA SHEET: To regularly monitor and measure performance, senior managers require a link between their company’s strategic and operational plans. Oracle Hyperion Performance Scorecard can help you define a methodology-neutral strategy and measure performance against goals, monitor progress on a regular basis, and communicate across your entire enterprise.

Posted: 14 Sep 2009 | Published: 14 Sep 2009

CASE STUDY: This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the MarketTools CustomerSat enterprise feedback system to improve overall customer satisfaction by 210% and grow their business.

Posted: 25 Nov 2009 | Published: 25 Nov 2009