ITIL White Papers

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May 18, 2013

Business of Information Technology > Business Management > Best Practices >
ITIL
ALSO CALLED: Information Technology Infrastructure Library, IT Infrastructure Library DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework … Definition continues below.
ITIL White Papers (View All Report Types)
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Elavon Achieves Greater Business Agility with CA Data Center Automation sponsored by CA Technologies. WHITE PAPER: Learn about a real-life example of how an automation architecture design that consolidates redundant, underperforming assets enabled one organization to meet the demands of an aggressive growth strategy while delivering high levels of service quality. Posted: 29 Oct 2008 \| Published: 29 Oct 2008 TOPICS: Business Process Automation \| Business Process Automation Software \| Configuration Management \| Customer Satisfaction \| Data Center Management \| Data Centers \| IT Asset Management \| ITIL \| QOS

ITIL® v3: What It Is and Why You Should Care sponsored by Global Knowledge WHITE PAPER: This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started. Posted: 14 Oct 2008 \| Published: 11 Oct 2008 TOPICS: Business Process Management \| Change Management \| Configuration Management \| IT Service Management \| ITIL \| ROI

A Shortcut Guide to Virtualization and Service Automation sponsored by Hewlett-Packard Company WHITE PAPER: This Shortcut Guide to Virtualization and IT Service Automation provides an insightful overview of virtualization and IT Service Management. It helps demystify virtualization and helps you determine if virtualization is right for your environment. Posted: 10 Oct 2008 \| Published: 10 Oct 2008 TOPICS: Data Center Management \| Enterprise \| Hardware \| IT Service Management \| ITIL \| Network Infrastructure \| Server Consolidation \| Server Virtualization \| Server Virtualization Software \| Systems Development Life-cycles \| Systems Management Software

How to Produce an Actionable IT Service Catalog sponsored by newScale, Inc. WHITE PAPER: The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is... Posted: 07 Oct 2008 \| Published: 07 Oct 2008 TOPICS: Application Life-Cycle Management \| Application Performance Management \| Change Management \| IT Infrastructure Library \| ITIL \| ITSM \| Service Level Management \| SLA

Tackling Increasing SMF Data Volumes and Decreasing Resources in the Mainframe Environment sponsored by CA Technologies. WHITE PAPER: Read this paper to learn how the CA Mainframe Resource Management Suite helps fulfill the intricate information needs of today's enterprise IT infrastructure management environments, helping your IT professionals harness SMF metrics. Posted: 28 Aug 2008 \| Published: 28 Aug 2008 TOPICS: Data Management \| Financial Management \| IT Management Services \| ITIL \| Mainframe Operating Systems \| Service Level Management \| SLA \| Systems Management

Essential ITIL: What You Need to Succeed sponsored by CA Technologies. WHITE PAPER: ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications. Posted: 25 Aug 2008 \| Published: 25 Aug 2008 TOPICS: Change Management \| IT Service Management \| ITIL

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization sponsored by TechExcel WHITE PAPER: This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively. Posted: 19 Aug 2008 \| Published: 19 Aug 2008 TOPICS: Application Life-Cycle Management \| Asset Management (Finance) \| Business Process Management \| CRM \| Customer Satisfaction \| ERP \| Help Desks \| IT Services \| ITIL \| Productivity

Identify and Leverage Your Existing Service Life Cycles sponsored by IBM WHITE PAPER: This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives. Posted: 13 Aug 2008 \| Published: 01 Mar 2008 TOPICS: Applications Management \| Customer Service \| Dashboards \| IT Service Management \| ITIL \| Partnerships \| Supplier Management \| Top-Down Design

Innovative Collaboration to Advance Your Business sponsored by IBM WHITE PAPER: In this white paper learn how to bypass the challenge of adding new collaborative capabilities to what you already have and how to deal with dispersed content sources and system redundancies. Posted: 01 Jul 2008 \| Published: 01 Apr 2007 TOPICS: Business Systems \| Collaboration \| Content Delivery \| Globalization \| Groupware \| ITIL \| Project Management \| Social Computing \| Systems Integration \| Virtual Offices

Virtual Data Center eZine - Volume 3 sponsored by Virtual Data Center eZine - Volume 3 WHITE PAPER: This third issue of the Virtual Data Center e-zine sifts through the maze of products and technologies that make up VMware's virtualization ecosystem. It then takes a comprehensive look at the new world of virtual desktop delivery and management Posted: 19 Jun 2008 \| Published: 01 Jun 2008 TOPICS: Backups \| Data Centers \| Desktop Applications Management \| Desktop Management \| Disaster Recovery \| High Availability \| IT Service Management \| ITIL \| Server Consolidation \| Server Virtualization \| VMware

Good to Great: Transform IT through Service Lifecycle Management sponsored by Hewlett-Packard Company WHITE PAPER: This paper examines service lifecycle management SLcM and the ITIL v3 principles on which it is based. It shows how SLcM provides the framework for organizations to optimize business outcomes and facilitates continual service improvement. Posted: 18 Jun 2008 \| Published: 01 Aug 2008 TOPICS: Business Process Automation Software \| Business Process Management \| Change Management \| ITIL \| Knowledge Management \| Regulatory Compliance \| Systems Management

Realizing ITIL V3: Top Technologies to Drive Value sponsored by Hewlett-Packard Company WHITE PAPER: Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement. Posted: 18 Jun 2008 \| Published: 01 Aug 2008 TOPICS: Application Performance Management \| Business Process Management Software \| Business Service Management Software \| IT Service Management \| ITIL \| Systems Management

Thirty-One Best Practices for the Service Desk sponsored by GoToAssist WHITE PAPER: This paper discusses about the thirty one best practices which can serve as the starting point for various evaluation and improvement process. Posted: 20 May 2008 \| Published: 28 Jun 2005 TOPICS: Best Practices \| Hardware \| Help Desk Services \| Help Desks \| ITIL \| Training

Emerging IT Shifts towards Business Service Automation sponsored by Hewlett-Packard Company WHITE PAPER: This IDC white paper highlights the benefits of IT business service automation (BSA) and how it is driving business initiatives such as compliance management, lower operation costs and higher business service availability. Posted: 25 Apr 2008 \| Published: 01 Nov 2007 TOPICS: Application Performance Management Software \| Availability \| Business Processes \| Compliance Management Software \| ITIL \| Systems Management

BoxTone: Mobile User Management with ITIL and ITSM sponsored by BoxTone WHITE PAPER: This White Paper outlines the capabilities of Mobile User Management developed by BoxTone -- which for many of the best-known organizations are enabling improvements and efficiencies in responsiveness to mobile users, process, measurability, service... Posted: 15 Apr 2008 \| Published: 15 Apr 2008 TOPICS: Handheld Devices \| ITIL \| Mobile Device Management \| Mobile Device Management Software \| Service Level Management \| Wireless Computing

CA White Paper: Getting Started with a Project Management Office (PMO) sponsored by CA Technologies. WHITE PAPER: This paper contains practical insights and best practices for better IT project delivery. It details ways of moving from an ad-hoc approach to a more effective process by implementing a project management office (PMO). Posted: 20 Mar 2008 \| Published: 01 Sep 2007 TOPICS: Application Life-Cycle Management \| IT Service Management \| ITIL \| Portfolio Management \| Project Management \| Training

CA White Paper: Evolving the Maturity Level of Your Project Management Office (PMO) sponsored by CA Technologies. WHITE PAPER: In the pursuit of improving IT project delivery, many companies tend to focus primarily on the process but might overlook a crucial step: benchmarking effectiveness. Posted: 20 Mar 2008 \| Published: 01 Sep 2007 TOPICS: Benchmarks \| IT Management \| ITIL \| Portfolio Management \| Project Management

Improve Your Business through Best Practice IT Management sponsored by Kaseya WHITE PAPER: This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face. Posted: 08 Oct 2007 \| Published: 01 Sep 2007 TOPICS: Application Life-Cycle Management \| Help Desk Management \| Help Desk Software \| IT Best Practices \| IT Management Services \| IT Service Management \| ITIL \| Management Service Providers \| OEMs \| Patch Management \| Remote Network Management \| Service Level Management \| VARs

HP Software and HP Services Unite around Service Management Solutions sponsored by Hewlett-Packard Company WHITE PAPER: This analyst report addresses and the uniting of HP Software and Services to better align solutions with business outcomes and help customers implement the lifecycle view of management and governance advocated by such standards as ITIL V3. Posted: 19 Sep 2007 \| Published: 05 Jul 2007 TOPICS: Application Life-Cycle Management \| Business IT Alignment \| IT Service Management \| ITIL \| Software Asset Management \| Software Best Practices

Enterprise Change Management: Blending Technology with Best Practices to Improve IT Efficiency & Achieve Compliance sponsored by SunView Software Inc. WHITE PAPER: Effective change management is required to rapidly and successfully respond to new challenges. Get an in-depth explanation of the available technologies and best practice frameworks that exist to help organizations control change activities. Posted: 04 Sep 2007 \| Published: 01 Sep 2007 TOPICS: Change Management \| CobiT \| Configuration Management \| IT Governance \| ITIL \| Network Management \| Regulatory Compliance

Closing the IT Process Automation Gap sponsored by Opalis Software, Inc. WHITE PAPER: Many organizations are in the midst of implementing ITIL. But are they putting the appropriate operational processes into place? Learn how automating operational processes with run book automation software can help organizations better benefit from ITIL. Posted: 28 Aug 2007 \| Published: 01 Aug 2007 TOPICS: Applications Management Services \| Business IT Alignment \| Change Management \| CMDB \| Help Desk Management Services \| Infrastructure Services \| IT Service Management \| ITIL \| Standards

HP's Universal CMDB: A Balanced Approach to Unifying IT Operations, Service Desks, and Business Objectives sponsored by Hewlett-Packard Company WHITE PAPER: In this white paper, read about the evolution of Configuration Management Database (CMDB) adoption in the market, CMDB solution integration and the overall architecture requirements for CMDB. Posted: 24 Aug 2007 \| Published: 01 Jan 2007 TOPICS: Change Management \| CMDB \| IT Governance \| IT Service Management \| IT Services \| IT Systems \| ITIL \| Network Configuration Management

Managing Today's Data Centers: Avoiding the Impending Crisis sponsored by Aperture - An Emerson Network Brand WHITE PAPER: High-density equipment has created significant benefits for organizations. However, there are challenges with high-density that could negatively impact organizations. Download this paper for a look at challenges and key issues facing organizations. Posted: 16 May 2007 \| Published: 01 May 2007 TOPICS: Blade Servers \| Cooling Equipment \| Data Center Management \| ITIL \| Power Generation Equipment \| Server Virtualization

Getting ITIL Done with IT Process Automation sponsored by Opalis Software, Inc. WHITE PAPER: Compliance, operational efficiency and higher service levels are driving demand best practice frameworks like ITIL. Read this paper to learn how to achieve these goals, by orchestrating, integrating and automating ITIL processes with run book automation Posted: 03 Apr 2007 \| Published: 01 Apr 2007 TOPICS: Business IT Alignment \| Business Process Automation \| Business Process Automation Software \| IT Best Practices \| IT Service Management \| ITIL \| Regulatory Compliance

Apply the ITIL Framework with Confidence sponsored by TechExcel WHITE PAPER: This whitepaper explains how ITIL provides the foundation for quality IT service management. It actively supports corporate goals by offering services that are based on efficient principles and adequately fulfilling business requirements. Posted: 12 Mar 2007 \| Published: 01 Mar 2007 TOPICS: Business IT Alignment \| Business Process Automation \| Business Process Automation Software \| Change Management \| CMDB \| Configuration Management \| IT Service Management \| ITIL \| Service Level Management

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ITIL DEFINITION (continued): … of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. Hewlett-Packard Co. and Microsoft are two businesses that use ITIL as part of their own best practices frameworks.ITIL is organized into "sets" of books which are defined by related functions: service strategy, service design, managerial, service transition, service operation and continual service improvement. software. In addition to the books, which can be purchased online, ITIL services and products include training, qualifications, software tools and user groups such as the IT …
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