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IT Strategic Planning White Papers (View All Report Types)
 
Enhancing Interaction Center ROI in Turbulent Economic Times
sponsored by SAP America, Inc.
WHITE PAPER: Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.
Posted: 27 Apr 2009 | Published: 27 Apr 2009

SAP America, Inc.

Integrated Computing Platforms: Infrastructure Builds for Tomorrow's Data Center
sponsored by EMC Corporation
WHITE PAPER: In this white paper, you will gain insight into increasingly dynamic environments that require infrastructure integration that demands a high level of expertise – relinquishing IT professionals from their DIY mentality to implementing ICPs for optimal efficiency. Read now to learn more.
Posted: 16 May 2013 | Published: 31 Mar 2013

EMC Corporation

From Reporting to Performance Management – A Roadmap: How IT Can Drive Better Business Performance
sponsored by IBM
WHITE PAPER: Read this paper to learn how IT decision makers can drive better business performance through strong strategic, tactical, and advanced reporting.
Posted: 17 Mar 2010 | Published: 25 Jul 2009

IBM

Network Optimization: Achieving Success and Profitability in Field Service
sponsored by SERVICEPower
WHITE PAPER: A key element and requirement for optimization is the ability to manage field resources.
Posted: 28 Feb 2008 | Published: 01 Jan 2005

SERVICEPower

Encouraging Greater SharePoint Adoption
sponsored by AvePoint, Inc.
WHITE PAPER: This paper discusses the progression of SharePoint usage, features available to encourage SharePoint adoption, focusing on the technology components required, scalability of the platform to accommodate growth, migration strategies, and how AvePoint’s DocAve Software Platform help ensure a scalable, reliable platform for bolstered adoption.
Posted: 21 Feb 2011 | Published: 21 Feb 2011

AvePoint, Inc.

Transforming IT into a Managed Service Provider
sponsored by CA Technologies.
WHITE PAPER: Relentless competition drives the need to innovate. This white paper discusses how project and portfolio management brings greater control and insight into IT transformation initiatives, enabling CIOs to better determine how best to leverage new and existing technology platforms to deliver maximum business value.
Posted: 19 Aug 2011 | Published: 19 Aug 2011

CA Technologies.

Consult the new dictionary for customer experience KPIs
sponsored by Oracle Corporation
WHITE PAPER: This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.
Posted: 27 Mar 2014 | Published: 30 Sep 2012

Oracle Corporation

Enterprise Performance Management - Management Excellence Metrics Reloaded
sponsored by Oracle Corporation
WHITE PAPER: In this exclusive white paper from Oracle, read how Oracle’s Strategy-to-Success management framework provides that critical framework context.
Posted: 01 Oct 2010 | Published: 01 Sep 2008

Oracle Corporation

Thinking Beyond Tape: The Case Against Tape Backup
sponsored by Double-Take Software
WHITE PAPER: This whitepaper explores the high cost, complexity and potentially dangerous shortcomings of a backup strategy based only on tape backup. When recoverability matters, depend on Double-Take Software to dynamically move, protect, and recover your critical applications.
Posted: 01 May 2009 | Published: 29 Feb 2008

Double-Take Software

The HP Business Intelligence Maturity Model: describing the BI journey
sponsored by HP
WHITE PAPER: Get the winning formula for BI success. This BI maturity model will help your company more closely align business and IT.
Posted: 28 Nov 2007 | Published: 01 Sep 2007

HP
 
 
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