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IT Service Management

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ALSO CALLED: ITSM
DEFINITION: IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure  … 
Definition continues below.
IT Service ManagementWhite Papers (View All Report Types)
151 - 175 of 304 Matches Previous Page  | Next Page
Forrester: Application Modernization: Procrastinate At Your Peril
sponsored by Hewlett-Packard Limited
WHITE PAPER: This white paper discusses results from a Forrester Consulting survey conducted on over 200 global firms regarding their plans for modernising their application and technology portfolios.  Review the key findings and learn why it’s so important to start planning your projects today.
Posted: 09 Mar 2012 | Published: 01 Dec 2011

Hewlett-Packard Limited

Business service management 101: Manage IT with a business focus
sponsored by IBM
WHITE PAPER: Astrong IT and network infrastructures are the foundation to providing betterapplications and services are essential to meeting your organization's businessobjectives. This white paper reveals how managing your infrastructure with aneye to the bottom line is critical in today's business climate.
Posted: 17 Jul 2012 | Published: 31 Jan 2012

IBM

Riding the Cloud To Improve Your Top- and Bottom-Line Economics
sponsored by Cisco Systems, Inc.
WHITE PAPER: Review this white paper for tips on selecting - and planning - the right cloud strategy for your organization so you can enjoy all the benefits the cloud has to offer.
Posted: 13 Jul 2012 | Published: 30 Apr 2012

Cisco Systems, Inc.

Delivering an Integrated Infrastructure for the Cloud
sponsored by HP & Intel®
WHITE PAPER: Read this white paper to learn how your organization can move beyond the traditional product-centric approach to a service-centric private/hybrid cloud model that can significantly simplify your IT infrastructure, reducing operating costs and management burden, as well as improving your ability to respond to evolving organizational demands.
Posted: 11 Jul 2012 | Published: 31 May 2012

HP & Intel®

Enterprise Services for Cloud Computing. Flexibly support your hybrid delivery environment
sponsored by Hewlett-Packard Limited
WHITE PAPER: This white paper introduces a new stack of services designed to help you embrace cloud computing. Discover the benefits they can offer your business and learn how they can drive innovation.
Posted: 10 Jul 2012 | Published: 10 Jul 2012

Hewlett-Packard Limited

Best Practices for Migrating to a New Service Desk Platform
sponsored by Nimsoft, Inc.
WHITE PAPER: This white paper offers guidelines and best practices for IT organizations that are in the midst of, or are planning a migration to a new service desk platform. Within, learn how you can effortlessly migrate your tickets, workflow, knowledge articles, and more.
Posted: 05 Jul 2012 | Published: 05 Jul 2012

Nimsoft, Inc.

A FIRST LOOK AT ORACLE BPM SUITE 11G
sponsored by Oracle Corporation
WHITE PAPER: Read this white paper to explore the advanced features and capabilities offered in Oracle's BPM Suite 11g and discover the advantages it can offer your organization.
Posted: 03 Jul 2012 | Published: 25 Jun 2012

Oracle Corporation

TeradiciAPEX™2800: Addressing the next VDI bottleneck
sponsored by Teradici Corporation
WHITE PAPER: Read this white paper to learn about an advanced solution that can mitigate the IT management challenges that virtual desktop infrastructure (VDI) can introduce.
Posted: 29 Jun 2012 | Published: 21 May 2013

Teradici Corporation

Developing an effective resiliency capability within a cloud design
sponsored by IBM
WHITE PAPER: Read this white paper to learn how to develop a reliable resiliency management program for your cloud environment. Review the key elements, business areas and questions you should consider.
Posted: 27 Jun 2012 | Published: 31 Aug 2011

IBM

Make Group Policies Do More and Reach Further
sponsored by Dell Software
WHITE PAPER: This white paper introduces the latest desktop management platform that can help expand the benefits of Group Policy and overcome its various deficiencies. Explore the advantages it can provide and review the advanced features it offers.
Posted: 25 Jun 2012 | Published: 20 Jun 2012

Dell Software

Empowering business mobility through virtualization
sponsored by Citrix
WHITE PAPER: Desktop and application virtualization can help you embrace workshifting, consumerization, Bring Your Own Device (BYOD) and other mobile initiatives without sacrificing security. This white paper explores the factors of a successful mobility project and explains how you can craft comprehensive BYOD policies.
Posted: 22 Jun 2012 | Published: 22 Jun 2012

Citrix

Riding the Cloud To Improve Your Top- and Bottom- Line Economics
sponsored by Cisco Systems, Inc.
WHITE PAPER: Read this white paper to explore insights that can help you better understand what the cloud is and what it can offer your business. Discover essential tips and tricks that can ensure a smooth and successful cloud adoption.
Posted: 18 Jun 2012 | Published: 18 Jun 2012

Cisco Systems, Inc.

Cisco Cloud Intelligent Network: Connect the World of Many Clouds
sponsored by Cisco Systems, Inc.
WHITE PAPER: This white paper explores a new cloud architecture that delivers the advanced capabilities and features your environment requires. Discover the important role the network plays in the success of cloud service delivery and learn how to enhance your users' cloud experiences.
Posted: 18 Jun 2012 | Published: 07 Jun 2012

Cisco Systems, Inc.

Part the Clouds: Take next steps on the Journey
sponsored by Dell, Inc.
WHITE PAPER: Discover the three critical steps to a successful cloud implementation in this concise white paper. Find out what questions to ask at each stage of the process to make the most informed decisions.
Posted: 18 Jun 2012 | Published: 31 May 2011

Dell, Inc.

Cloud: What an Enterprise Must Know
sponsored by Cisco Systems, Inc.
WHITE PAPER: This white paper discusses essential tools and strategies to leverage when making plans for cloud migration. Learn what the cloud really is, what it can offer your organization and key questions to consider before going forward with deployment plans.
Posted: 13 Jun 2012 | Published: 13 Jun 2012

Cisco Systems, Inc.

The Cloud's Impact on the Future of IT
sponsored by Hewlett-Packard Company
WHITE PAPER: Read this white paper to explore the impact that cloud computing has on traditional IT practices and discover the importance of adjusting your mindset to accommodate the new trend. Learn how to meet the demands of your line of business customers so you can prevent them from outsourcing to external service providers instead.
Posted: 11 Jun 2012 | Published: 31 Oct 2011

Hewlett-Packard Company

Admiral Group ensures superb performance and scalability
sponsored by IBM
WHITE PAPER: Read this white paper to learn how one growing organization leveraged an advanced platform to scale and meet increasing demands. Discover how they were able to improve the overall performance of their systems, enabling them to cut costs and respond quicker to changing requirements.
Posted: 06 Jun 2012 | Published: 30 Jun 2011

IBM

The Cloud: Benefits Beyond ROI
sponsored by NaviSite, Inc.
WHITE PAPER: This essential resource explores the benefits of cloud computing that extend beyond simple ROI calculations. Find out how your organization can leverage the soft benefits of the cloud to enhance overall productivity and accelerate time to market.
Posted: 23 May 2012 | Published: 23 May 2012

NaviSite, Inc.

IT Management 2.0: Four Steps to Intelligently Fulfill Demand Across the IT Application and Service Delivery Lifecycle
sponsored by SERENA Software, Inc.
WHITE PAPER: Read this white paper to learn how a process-based approach to managing application demand can finally help IT service organizations give their user base what they want—more revenue, more market share, and more customers.
Posted: 01 May 2012 | Published: 30 Apr 2012

SERENA Software, Inc.

The Business Value of Adopting Advanced Support Tools and Utilities
sponsored by Hewlett-Packard Company
WHITE PAPER: Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.
Posted: 26 Apr 2012 | Published: 01 Sep 2011

Hewlett-Packard Company

Why Buy Vs. Build Serena Service Manager
sponsored by SERENA Software, Inc.
WHITE PAPER: This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
Posted: 04 Apr 2012 | Published: 04 Apr 2012

SERENA Software, Inc.

Uncrossing the Wires: Starting - And Sustaining - The Conversation on Technology Value
sponsored by Cisco Systems, Inc.
WHITE PAPER: In December 2011 and January 2012, CFO Research Services and SearchCIO conducted a survey that received qualified responses from 382 senior finance executives and 300 senior IT executives working in a wide variety of companies. Review key findings and learn the three noteworthy areas where IT and finance executives are in strong agreement.
Posted: 14 Mar 2012 | Published: 01 Mar 2012

Cisco Systems, Inc.

The future of software delivery is cloudy: Leveraging the cloud to transform development and test
sponsored by IBM
WHITE PAPER: This eBook can help you understand the real-world potential benefits of using cloud computing as a platform for more effective software delivery. It discusses how key IBM Rational® capabilities can provide secure, reliable and easy-to-implement infrastructure solutions for development and test workloads.
Posted: 09 Mar 2012 | Published: 02 May 2011

IBM

Why Choose IBM BladeCenter Foundation for Cloud
sponsored by IBM
WHITE PAPER: Cloud services are increasing the pressure put on today’s data centres, pushing IT professionals to virtualise their data centre infrastructures as quickly as possible. This white paper discusses an advanced platform you can leverage to provide your data centre with the capabilities it needs to effectively support cloud computing.
Posted: 02 Mar 2012 | Published: 01 Mar 2012

IBM

Intel® Cloud Builders Guide: Lenovo* Secure Cloud Access powered by Stoneware webNetwork*
sponsored by Intel
WHITE PAPER: This resource discusses the important role the client can play in the delivery of cloud services and introduces one of the first platforms that addresses this belief. Learn more about this client aware cloud product and discover how it can enhance the delivery of your content, applications and services from the cloud.
Posted: 29 Feb 2012 | Published: 03 Oct 2011

Intel
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IT SERVICE MANAGEMENT DEFINITION (continued): …  Library) is a globally recognized collection of best practices for information technology (IT) service management.ITSM audits are based on analysis of four key performance indicators in specific ways: Growth and value, which involves tracking revenue growth against investment and utilization. Budget adherence, which involves optimizing the use of available funds and avoiding unnecessary expenditures. Risk impact, which involves identifying and evaluating the consequences of risks taken or avoided. Communication effectiveness, which involves examining customer feedback and gauging customer … 
IT Service Management definition sponsored by SearchCIO.com, powered by WhatIs.com an online computer dictionary

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