IT Outsourcing Services White Papers

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May 18, 2013

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IT Outsourcing Services
ALSO CALLED: e-Outsourcing, Outsourcing Services, Strategic Sourcing, eOutsourcing, Information Technology Outsourcing Services, IT Services Outsourcing, Offshore Services, Offshore Development Services DEFINITION: For a business, e-outsourcing is buying information technology products and services that could be furnished in-house from one or a variety of sources on the Internet. For example, an organization might hire a Web hosting firm to set up and run its Web site, an application service provider (ASP) to provide specific back- and front-office applications, and an outside security firm to install and maintain … Definition continues below.
IT Outsourcing Services White Papers (View All Report Types)
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CW+: 500 Club case study: The Royal Mail approach to supplier relationship management sponsored by ComputerWeekly.com WHITE PAPER: Your IT department and your suppliers are at loggerheads. There is a culture of one-upmanship and awkwardness on both sides. It’s not quite war, but its getting there. What do you do? Posted: 21 Oct 2011 \| Published: 21 Dec 2010 TOPICS: IT Outsourcing Services \| IT Services \| Outsourcing

Cloud Computing: What It Is and What It Can Do For You sponsored by Global Knowledge WHITE PAPER: Cloud computing is one of the latest computer and business industry buzz words. This paper will discuss the definition of cloud computing, the public or external cloud, the private or internal cloud, the evolution of cloud computing and more. Posted: 17 Mar 2010 \| Published: 17 Mar 2010 TOPICS: Cloud Computing \| Data Center Management \| IT Outsourcing Services \| IT Spending \| Network Management \| Private cloud computing \| Public cloud computing \| Server Virtualization

10 Security Concerns for Cloud Computing sponsored by Global Knowledge WHITE PAPER: Read this paper to learn the many benefits of cloud computing as well as the 10 security concerns that need to be addressed when considering moving critical applications and sensitive data to public and shared cloud environments. Posted: 17 Mar 2010 \| Published: 17 Mar 2010 TOPICS: Access Control \| Business Continuity Planning \| Cloud Computing \| Disaster Recovery \| IT Outsourcing Services \| IT Services \| Platform as a service \| Private cloud computing \| Public cloud computing \| Regulatory Compliance \| SLA \| Software as a Service

Why Third Party Data Storage Maintenance is Right for You sponsored by MSDI WHITE PAPER: Third party maintenance companies offer cost effective maintenance and support agreements that save as much as 40% in ongoing maintenance costs while keeping service levels agreements (SLA's) the same, if not improving them. Read this comprehensive white paper to see if third party maintenance might be right for your organization. Posted: 07 Jul 2011 \| Published: 07 Jul 2011 TOPICS: Budgeting \| IT Management \| IT Outsourcing Services \| Maintenance Contracts \| Outsourcing \| SLA \| SLA Management Services

9 Steps to Building a Business Case for B2B Integration sponsored by IBM WHITE PAPER: Putting together a business case does not rank high on most IT executives’ list of favorite activities. But the ability to put together a compelling case is now more than ever a core competency. This paper explains how you can significantly increase your chances of approval if you follow the nine steps provided within. Posted: 24 Feb 2011 \| Published: 24 Feb 2011 TOPICS: B2B \| B2B Integration \| B2B Integration Software \| Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Business Processes \| EDI \| IT Outsourcing Services

CIO Challenges: The Best Defense is a Good Offense sponsored by Oracle Corporation WHITE PAPER: Read this white paper to learn how CIOs are building a foundation for a much more agile business that holds the potential for working in a more flexible way and enabling faster innovation by actively evaluating and experimenting with newer technologies. Posted: 22 Jan 2011 \| Published: 22 Jan 2011 TOPICS: Business Intelligence \| Business Intelligence Software \| CIOs \| Collaboration \| IT Management \| IT Outsourcing Services \| SOA \| Software as a Service \| Web 2.0

Cloud Computing - What is its Potential Value for Your Company? sponsored by Google Apps WHITE PAPER: Content provided by Google. This paper examines whether cloud computing makes good business sense for your company. Ultimately, you may find that moving your data to the cloud actually improves security, scalability, access, and disaster recovery. Posted: 19 Jan 2011 \| Published: 19 Jan 2011 TOPICS: Cloud Computing \| Data Center Consolidation \| Data Center Management \| IT Outsourcing Services \| Private cloud computing \| Public cloud computing \| Software as a Service \| VMware \| VMware Server

Cloud Infrastructure Foundation - A Flexible, Responsive Cloud Is Built from the Ground Up sponsored by Egenera WHITE PAPER: At its heart, cloud computing is a new operational and business model for IT application hosting, rather than a new technology. It promises to deliver highly reliable, highly elastic services that respond quickly and smoothly to changing user demand. Posted: 23 Nov 2010 \| Published: 23 Nov 2010 TOPICS: Application Hosting \| Applications Management \| Cloud Computing \| Data Center Infrastructure Efficiency \| Data Centers \| IT Outsourcing Services \| Self-Service Applications Software \| Wireless PAN

Hosted, Outsourced, and Cloud Data Centers - Strategies and Considerations for Co-Location Tenants sponsored by Siemon Company WHITE PAPER: As more companies look towards collocation/hosted/ and managed services for either their primary data center there are considerations, both short and long term, when selecting a provider. Posted: 17 Nov 2010 \| Published: 17 Nov 2010 TOPICS: Cloud Computing \| Co-Location Facilities \| Co-Location Services \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Outsourcing Services

Hosted, Outsourced, and Cloud Data Centers - Considerations for Overall SLA's for Facility Owners and Hosting Providers - Owner's Version sponsored by Siemon Company WHITE PAPER: Hosted data centers, both outsourced/managed and collocation varieties, provide a unique benefit for some customers through capital savings, employee savings and in some cases an extension of in-house expertise. Traditionally, these facilities were thought of as more SME (Small to Medium Enterprise) customers. Posted: 17 Nov 2010 \| Published: 17 Nov 2010 TOPICS: Co-Location Facilities \| Data Center Management \| Data Centers \| Hosting Services \| Infrastructure Services \| IT Outsourcing Services \| Platform as a service \| Software as a Service

The 101 Guide To The Cloud sponsored by Rackspace Hosting WHITE PAPER: You may have heard the term cloud computing or 'the Cloud', but could you describe what it is? Posted: 16 Nov 2010 \| Published: 16 Nov 2010 TOPICS: Cloud Computing \| Cost Benefit Analysis \| Data Center Infrastructure Efficiency \| Data Centers \| IT Outsourcing Services \| Private cloud computing \| Public cloud computing

Location, Location, Location! Best Practices for Selecting Onshore, Nearshore or Offshore Technology Services sponsored by Fairway Technologies, Inc. WHITE PAPER: This white paper provides an overview of ITO, presents benefit and risk assessments of onshore, nearshore and offshore ITO, and offers best practices to assist in selecting an ITO provider. This paper is based on research compiled from published literature as well as interviews and surveys of technology professionals possessing ITO experience. Posted: 02 Nov 2010 \| Published: 02 Nov 2010 TOPICS: Business Intelligence \| Database Management \| Information Technology Professionals \| IT Management \| IT Management Services \| IT Outsourcing Services \| IT Spending \| Outsourcing \| Systems Integration \| Web Development

Intelligent Workload Management: Opportunities and Challenges sponsored by Novell, Inc. WHITE PAPER: This white paper discusses why virtualization and cloud initiatives are putting so much pressure on workload management and security requirements and describes how emerging intelligent workload management approaches can potentially streamline operations. Posted: 21 Oct 2010 \| Published: 21 Oct 2010 TOPICS: Cloud Computing \| Data Center Management \| IT Outsourcing Services \| Network Security \| Server Management \| Server Provisioning \| Server Virtualization \| Software Migration \| Workload Automation

Top Ten Reasons to Transition Your IT Lab Environments to the Cloud sponsored by Skytap, Inc. WHITE PAPER: Adopting cloud services is a smart move for almost any IT organization and the high cost, dynamic nature of lab environments makes them prime candidates to transition first. Posted: 14 Oct 2010 \| Published: 14 Oct 2010 TOPICS: Cloud Computing \| Cost Benefit Analysis \| CRM \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Outsourcing Services \| Virtual Desktop Infrastructure

Cloud Based Application Architecture Using Smart Computing sponsored by Joyent WHITE PAPER: Joyent’s Smart Computing architecture is a comprehensive and integrated system that spans from dynamic CPU and memory usage through complete data center management and resource allocation. This paper provides a broad framework for companies to examine typical Joyent cloud computing application architectures. Posted: 08 Sep 2010 \| Published: 08 Sep 2010 TOPICS: Cloud Computing \| Database Architectures \| Database Management \| High Availability \| IT Outsourcing Services \| Server Virtualization \| Virtual Machine

A Buyer's Guide to Choosing a Cloud Service Provider sponsored by Skytap, Inc. WHITE PAPER: Most enterprises are now evaluating external clouds to offloadtheir dynamic IT workloads, including application development,testing, training, IT prototyping and ERP migration environments.This white paper explores the top ten requirements buyersmust evaluate to select the right cloud provider. Posted: 07 Sep 2010 \| Published: 07 Sep 2010 TOPICS: Applications Management Services \| Cloud Computing \| Data Centers \| Hosting Services \| IT Management Services \| IT Outsourcing Services \| Workload Automation

Complex Managed Hosting: Market Survey and Vendor Feature Comparison sponsored by Connectria Hosting WHITE PAPER: In its most sophisticated form, complex managed hosting, companies can outsource high-level IT functions such as OS management, virtualization, load balancing, performance monitoring, security and more. Read this market survey to get a comparison of the different features offered by complex managed hosting companies. Posted: 27 Aug 2010 \| Published: 27 Aug 2010 TOPICS: Backup Server Hardware \| Backups \| Data Center Management \| Data Center Power Management \| Hosting Services \| IT Outsourcing Services \| Security

SunGard Cloud Computing: Resiliency is the Key to Success sponsored by SunGard Availability Services WHITE PAPER: Welcome to cloud computing. This white paper will briefly explain what cloud computing is, review the facts which underlie the hyperbole, and will consider both the benefits and challenges that it brings to organizations. Posted: 18 Aug 2010 \| Published: 18 Aug 2010 TOPICS: Cloud Computing \| Data Center Management \| IT Outsourcing Services \| Private cloud computing \| Public cloud computing \| Scalability Testing \| Systems Management

Security in Public and Private Cloud Infrastructures sponsored by Joyent WHITE PAPER: This paper examines the current state of cloud computing security and details common security measures deployed in the industry. It will also detail the Joyent Smart Technology solutions for cloud computing use cases and how Joyent improves cloud security when compared to traditional techniques. Posted: 12 Aug 2010 \| Published: 12 Aug 2010 TOPICS: Application Security \| Applications Management Services \| Cloud Computing \| Data Center Management \| Data Security \| IT Outsourcing Services \| Private cloud computing \| Public cloud computing

Workload Automation: Helping Cloud Computing Take Flight sponsored by BMC Software, Inc. WHITE PAPER: Many data centers are using the cloud to host applications and data storage but typically aren’t using the cloud to process effective batch computing workloads. Enterprise workload automation tools can give businesses a chance to take a much greater advantage of cloud computing. Read this whitepaper to learn how. Posted: 06 Apr 2010 \| Published: 06 Apr 2010 TOPICS: Business IT Alignment \| Business Process Automation Software \| Business Service Management \| Cloud Computing \| Data Center Infrastructure Efficiency \| Data Centers \| Hybrid clouds \| IT Outsourcing Services \| Job Scheduling Software \| Private cloud computing \| Workload Automation

Cloud Computing: Best Practices for Migrating to Microsoft Business Productivity Online Suite sponsored by Quest Software, now a part of Dell WHITE PAPER: In this new white paper by Quest Software, learn the best practices for migrating to Microsoft Exchange Online and SharePoint Online from any legacy platform. See why organizations like yours are moving to BPOS. Read this white paper today. Posted: 30 Mar 2010 \| Published: 30 Mar 2010 TOPICS: Cloud Computing \| Collaborative Applications Software \| Data Centers \| Data Management \| Email Management \| Email Management Software \| Email Security \| Hosting Services \| IT Outsourcing Services \| Microsoft Exchange \| Microsoft Office

Building Your Business Case for Best-Practice IT Services Delivery sponsored by Oracle Corporation WHITE PAPER: Read this paper for a discussion of TCO components and complexities, as well as cost analysis and business impacts that companies should consider when building a business case. This paper offers tips for assessing the total cost of ownership in delivering best practices through an in-house IT service delivery model. Posted: 29 Mar 2010 \| Published: 15 Jun 2009 TOPICS: CIOs \| IT Management \| IT Managers \| IT Outsourcing Services \| IT Service Management \| IT Services \| TCO

A Practical Guide to Cloud Computing Security sponsored by Avanade WHITE PAPER: Typically, the level of security you get will be designed to meet the needs of the most risky client in the cloud. And, if you use the tools identified in this paper as a starting point, you will have a good idea of how comparable your cloud security versus internal security will be. Posted: 19 Feb 2010 \| Published: 19 Feb 2010 TOPICS: Cloud Computing \| Data Center Management \| Data Centers \| Data Security \| Data Storage \| Disaster Recovery \| IT Outsourcing Services \| Physical Security \| Private cloud computing \| Public cloud computing \| ROI \| Security Management \| Security Policies \| Storage Security

Why You Need an Infrastructure Provider - The Top 10 Things to Look For When Choosing One sponsored by Verio WHITE PAPER: Read this whitepaper to learn the benefits of outsourcing to infrastructure providers in today's competitive environment that can deliver solutions that meet the new demands of IT departments. Here are 10 things to look for when seeking out that provider. Posted: 29 Jan 2010 \| Published: 29 Jan 2010 TOPICS: Application Outsourcing \| Applications Management Services \| Business Continuity Planning \| Infrastructure Management \| Infrastructure Services \| IT Outsourcing Services \| IT Services \| IT Spending \| VARs

Cloud Computing - What is its Potential Value for Your Company? sponsored by Google WHITE PAPER: This paper examines whether cloud computing makes good business sense for your company. Ultimately, you may find that moving your data to the cloud actually improves security, scalability, access, and disaster recovery. Posted: 12 Jun 2009 \| Published: 01 Feb 2009 TOPICS: Cloud Computing \| Data Center Consolidation \| Data Center Management \| IT Outsourcing Services \| Private cloud computing \| Public cloud computing \| Software as a Service \| VMware \| VMware Server

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IT OUTSOURCING SERVICES DEFINITION (continued): … a firewall and a virtual private network (VPN). In a sense, the vendors act as the IT departments for the company, which is then free to focus on its core competency. E-outsourcing may also be provided in a package from one vendor that provides a wide range of services from other vendors. Usually e-outsourcing enables a business running faster than if it tried to deploy the same technology using in-house staff. In the evolving Internet economy, where time to market is crucial and skilled IT labor is scarce, e-outsourcing is gaining in popularity. In fact, IBM CEO Lou Gerstner forecasts that …
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