IT Management White Papers

WHITE PAPER: This paper provides survey insights from 520 employees using internal shared services, such as HR and workplace services and explores how employees perceive the use of self-service tools and a centralized company portal and the impact on the wider business.

Posted: 14 Feb 2023 | Published: 14 Feb 2023

WHITE PAPER: This paper explores how employee experience platforms that make work easier and more productive for employees have become essential to a business' success.

Posted: 30 Jan 2023 | Published: 30 Jan 2023

WHITE PAPER: It is no longer a question of if an organization will be hit by a cyber attack but a question of when. Read this paper to learn why Identity Security could be the key factor in preventing cyber attacks from happening.

Posted: 24 Mar 2023 | Published: 24 Mar 2023

WHITE PAPER: Understanding where your organization stands in the Identity Security Maturity Model can help you identify gaps and plan for improvement in your Identity Security strategy. Read this paper to learn more and find your place in the model.

Posted: 24 Mar 2023 | Published: 24 Mar 2023

WHITE PAPER: At the Computer Weekly diversity in tech event, experts proposed a 15-point plan to improve diversity and inclusion across the industry. Suggestions focused on getting people into the sector and keeping them there. Download the full report here.

Posted: 02 Mar 2023 | Published: 03 Mar 2023

WHITE PAPER: Read to learn about Gartner's key findings, recommendations, and other insights on the IT service management platform market that ServiceNow views as invaluable This paper also explains why Gartner scored ServiceNow's ITSM platform higher than any other platform.

Posted: 25 Jan 2023 | Published: 25 Jan 2023

WHITE PAPER: ServiceNow® works with organizations around the world to help them effectively manage enterprise risk and compliance. This paper identifies three key pillars for success that allow those organizations to respond proactively and consistently to the full spectrum of risks they face.

Posted: 11 Jan 2023 | Published: 11 Jan 2023

WHITE PAPER: Read this report for an overview of the CRM Customer Engagement Center market and details on why ServiceNow is a Leader in 2021 Magic Quadrant.

Posted: 08 Jul 2022 | Published: 08 Jul 2022

WHITE PAPER: Read this paper for Gartner's profile of vendors in the Enterprise ITSM tool market and find out why Gartner named ServiceNow a Leader 7 years in a row.

Posted: 08 Jul 2022 | Published: 08 Jul 2022

WHITE PAPER: Businesses around the world have arrived at a new frontier of data management and analytics. We’re entering the era of fast data, where big ideas are fueled by insights gleaned from data in real-time. Read this paper to learn how real-time data can drive business value across a range of potential value outcomes.

Posted: 15 Jun 2022 | Published: 30 Dec 2022

WHITE PAPER: Read this paper to learn the total economic impact™ of KX Insights, which will identify the cost, benefit, flexibility, and risk factors that could affect your investment decision.

Posted: 15 Jun 2022 | Published: 15 Jun 2022

WHITE PAPER: Today’s workforce scenario has quickly exposed ugly IT processes. Fortunately, a lot of these challenges can be solved by combining ITSM and ITOM practices. Dive into this guide to learn the three pros of harnessing a combined ITSM and ITOM platform.

Posted: 19 Jan 2022 | Published: 15 Jul 2020

WHITE PAPER: Learn how to find what has worked for your workforce over the past year and what hasn't in order to find the way forward to improve the way you work.

Posted: 19 Jan 2022 | Published: 19 Jul 2021

WHITE PAPER: Learn how Edge computing will transform how retail manages the exponential explosion of structured and unstructured data from the proliferation of retail Internet of Things (IoT) and mobile device capabilities.

Posted: 11 Jan 2022 | Published: 18 Nov 2021

WHITE PAPER: In the next normal, more enterprises are embracing the concept hybrid digital workplace and building a working environment that prioritises the employee experience, flexibility, and productivity. Read our eBook and see how you can plan for a better workplace that prioritises the employee in the next normal.

Posted: 05 Jan 2022 | Published: 19 Nov 2020

WHITE PAPER: It’s time to move IT beyond the traditional “better, faster, cheaper — pick any two” conundrum. With the help of AI, virtual agents, and machine learning, organizations can tap into these technological innovations to improve operations across all three variables. Read this ebook to learn how.

Posted: 01 Dec 2021 | Published: 15 Jul 2020

WHITE PAPER: Read this paper to learn how to achieve cyber resilience and learn how to protect your data from endpoint to infrastructure with help from a partnership between Dell Technologies and VMware.

Posted: 11 Nov 2021 | Published: 11 Nov 2021

WHITE PAPER: When it comes to running your data center, it’s obvious that monitoring is an essential component of successful data centers. Access this e-guide to learn the 6 essential steps for building effective real-time monitoring across your hybrid IT data center.

Posted: 04 Nov 2021 | Published: 30 Oct 2020

WHITE PAPER: Read this paper to learn how the edge, bursting with useful data, is the future and Building the intelligent edge means making intelligent choices.

Posted: 18 Oct 2021 | Published: 18 Oct 2021

WHITE PAPER: This study sought to understand whether, and to what degree, an organization's adoption of technologies and processes that enable flexible IT service delivery are correlated to IT and business benefits.

Posted: 14 Oct 2021 | Published: 14 Oct 2021

WHITE PAPER: Read this paper to learn how improving platform security and establishing a foundation of trust, organisations large and small can help simplify security operations.

Posted: 06 Oct 2021 | Published: 04 Oct 2021

WHITE PAPER: This paper provides 11 examples of how ServiceNow®IT Operations Management (ITOM) Visibility and other ServiceNow applications provide a solid foundation by working together.

Posted: 06 Oct 2021 | Published: 06 Oct 2021

WHITE PAPER: Read this paper to learn how in order to be a successful security leader you must be intent on building a proactive, agile, and cyber-resilient organization to help understand how your adversaries operate which will help mitigate risk.

Posted: 28 Sep 2021 | Published: 28 Sep 2021

WHITE PAPER: To learn how CxOs and IT managers are working towards greener data centers, and how your company can lessen its impact on the environment, download this free report. Inside you'll learn how data centers impact the environment, how to select low-impact servers and equipment, how to plan for End-of-Life (EOL) of older servers, and more.

Posted: 08 Sep 2021 | Published: 08 Sep 2021

WHITE PAPER: Learn how Supermicro and Intel®, with their DAOS software stack, is designed from the ground up for performance and uses persistent memory and NVMe SSDs to provide a high-efficiency storage solution for demanding applications.

Posted: 08 Sep 2021 | Published: 08 Sep 2021