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IT Infrastructure LibraryWhite Papers (View All Report Types)
 
The Value of ITIL® Certification
sponsored by Global Knowledge
WHITE PAPER: This white paper discusses the true value of ITIL certifications to both businesses and individuals. Inside, discover real-world examples of how ITIL certification brought forth specific organizational improvements while proving to be a worthwhile individual investment.
Posted: 05 Feb 2013 | Published: 05 Feb 2013

Global Knowledge

Consolidate IT infrastructure to improve efficiency
sponsored by Hewlett-Packard Limited
WHITE PAPER: View this case study to learn how Banc Sabadell consolidated the management and operations of their infrastructure and immediate platforms -- previously a heterogeneous mixture of tools and technology. Discover the services and technology they implemented, and explore the benefits they experienced as a result.
Posted: 13 Feb 2014 | Published: 31 Jul 2013

Hewlett-Packard Limited

Why Service Level Management is Mission Critical for all IT Service Providers
sponsored by Autotask Corporation
WHITE PAPER: Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools.
Posted: 10 Dec 2010 | Published: 10 Dec 2010

Autotask Corporation

ITIL® v3: What It Is and Why You Should Care
sponsored by Global Knowledge
WHITE PAPER: This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started.
Posted: 14 Oct 2008 | Published: 11 Oct 2008

Global Knowledge

Elavon Achieves Greater Business Agility with CA Data Center Automation
sponsored by CA Technologies.
WHITE PAPER: Learn about a real-life example of how an automation architecture design that consolidates redundant, underperforming assets enabled one organization to meet the demands of an aggressive growth strategy while delivering high levels of service quality.
Posted: 29 Oct 2008 | Published: 29 Oct 2008

CA Technologies.

HP Software and HP Services Unite around Service Management Solutions
sponsored by Hewlett-Packard Company
WHITE PAPER: This analyst report addresses and the uniting of HP Software and Services to better align solutions with business outcomes and help customers implement the lifecycle view of management and governance advocated by such standards as ITIL V3.
Posted: 19 Sep 2007 | Published: 05 Jul 2007

Hewlett-Packard Company

IT Service Automation: Streamline and Automate Key Functions and Processes
sponsored by BMC-Accenture
WHITE PAPER: This white paper explores the pivotal role of automation in achieving this goal and showcases tools and services that can assist you with the strategy, design, and implementation of this process.
Posted: 19 Aug 2011 | Published: 19 Aug 2011

BMC-Accenture

Managing City Assets: A New Perspective; A New Model; and Transformed Value
sponsored by IBM
WHITE PAPER: In this white paper, you will learn about a leading technical approach that accelerates implementation, substantially removes funding hurdles, ensures an ongoing solution and incentivizes cities to migrate from a fragmented, costly and inadequate model to a common leading-edge solution.
Posted: 10 Sep 2013 | Published: 10 Sep 2013

IBM

The State of IT Systems Management
sponsored by Kaseya
WHITE PAPER: This white paper is the culmination of the survey results, painting a complete and accurate picture of the most common IT issues affecting IT professionals and Kaseya’s solution to solving these problems.
Posted: 13 Aug 2010 | Published: 13 Aug 2010

Kaseya

Standardizing IT Service Management - Best Practices Based on HP Experience in ITSM Consolidation
sponsored by Hewlett-Packard Company
WHITE PAPER: This paper explains how HP helps organizations implement effective, cost-efficient service desks and the IT processes that make them work.
Posted: 04 Feb 2011 | Published: 04 Feb 2011

Hewlett-Packard Company
 
 
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