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IT Infrastructure Library White Papers (View All Report Types)
 
ABCs of ITIL®
sponsored by Global Knowledge
WHITE PAPER: Learn the ITIL® concepts of accountability, boundaries, and consistency (the ABCs) and discover how ITIL helps establish, manage, and maintain the ABCs.
Posted: 31 Mar 2015 | Published: 31 Mar 2015

Global Knowledge

Modernize IT to Unleash Productivity
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Don't let your aging IT resources and bandwidth constraints inhibit you from entering new markets. Consult this white paper to discover how to boost IT productivity and service response time by integrating your big data, cloud, and mobility strategies all into a new business-IT infrastructure model.
Posted: 28 Jun 2016 | Published: 28 Jun 2016

Hewlett Packard Enterprise

Aberdeen: Get a Technical Support Makeover and Transition to an ITSM Star
sponsored by ServiceNow
WHITE PAPER: This white paper examines how by transitioning to modern ITSM systems, IT departments can transform themselves from an archaic, inefficient, ad hoc model into a capable operation that not only fixes IT issues quickly, but also boosts the entire organization. View now and learn how to get started.
Posted: 08 Jul 2016 | Published: 08 Jul 2016

ServiceNow

Hyperconverged Greater than Other Options? Use Cases and Market Trends
sponsored by Lenovo
WHITE PAPER: Simply put, companies are aggressively looking for less complexity and more agility from their servers, and legacy infrastructure just won't deliver on these demands. Access this paper to discover how to deploy workloads faster than traditional servers with HCI.
Posted: 05 Aug 2016 | Published: 31 Mar 2016

Lenovo

IT Service Management: Lay the foundation for reliable IT operations and support
sponsored by BMC-Accenture
WHITE PAPER: As companies strive to improve performance, they typically encounter several challenges along the way. This white paper describes a few of these obstacles and explains why a service-oriented, lifecycle-based approach to management is essential.
Posted: 19 Aug 2011 | Published: 19 Aug 2011

BMC-Accenture

Applying ITIL Best Practice Principles to IPAM
sponsored by BT Diamond IP
WHITE PAPER: This white paper will explain how each of the main ITIL areas can be applied specifically to IP address management (IPAM), and the benefits that can be accrued from using this management framework.
Posted: 20 Dec 2010 | Published: 20 Dec 2010

BT Diamond IP

Disk Backup: Sorting Through the Confusion of 5 Alternative Approaches
sponsored by ExaGrid Systems, Inc.
WHITE PAPER: Many IT organizations have grown dissatisfied with tape-based backups and are looking for alternatives. This white paper will discuss the factors to consider when evaluating any of these alternatives, including a framework for assessing the value to IT for each approach.
Posted: 13 Dec 2010 | Published: 13 Dec 2010

ExaGrid Systems, Inc.

Serena Service Manager
sponsored by SERENA Software, Inc.
WHITE PAPER: This white paper gives an overview of the IT service management (ITSM) market and provides criteria for for successful vendor assessment and product implementation.
Posted: 10 Aug 2011 | Published: 31 Jul 2011

SERENA Software, Inc.

Social Media Moves into Mainstream IT Service Management
sponsored by CA Technologies.
WHITE PAPER: This white paper focuses on the evolving role of social media in service desk management. Read on to learn more about social media trends in ITSM, the new culture for service desk management, the benefits of improved self-service access via social media and how social media applies to Service Desk in terms of collaboration, community, etc.
Posted: 29 Aug 2011 | Published: 24 Aug 2011

CA Technologies.

Getting Started: A Manager's Guide to Implementing Capacity Management
sponsored by TeamQuest Corporation
WHITE PAPER: Many IT departments have chosen to throw hardware at performance and capacity problems. In the past, that approach has worked, however times and management challenges have changed; demanding a different approach – capacity management. This guide is designed to help those IT leaders who are now looking to assemble a capacity management approach.
Posted: 12 Oct 2011 | Published: 12 Oct 2011

TeamQuest Corporation
 
 
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