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IT Infrastructure LibraryWhite Papers (View All Report Types)
 
The Perfect Combo: ITIL, ITSM and Social Media
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper details how social media is changing IT and covers the value it can bring to your service desk.
Posted: 24 Feb 2014 | Published: 24 Feb 2014

BMC Software, Inc.

Why Your Service Desk is Failing Whitepaper
sponsored by CA Technologies.
WHITE PAPER: This guide explores the challenges and failings of legacy service desks and newer service management platforms, and outlines five key requirements of service management success. Also inside, find critical questions to ask potential service management vendors.
Posted: 02 Aug 2013 | Published: 30 Sep 2012

CA Technologies.

Essential ITIL: What You Need to Succeed
sponsored by CA Technologies.
WHITE PAPER: ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications.
Posted: 25 Aug 2008 | Published: 25 Aug 2008

CA Technologies.

Tackling Increasing SMF Data Volumes and Decreasing Resources in the Mainframe Environment
sponsored by CA Technologies.
WHITE PAPER: Read this paper to learn how the CA Mainframe Resource Management Suite helps fulfill the intricate information needs of today's enterprise IT infrastructure management environments, helping your IT professionals harness SMF metrics.
Posted: 28 Aug 2008 | Published: 28 Aug 2008

CA Technologies.

10 Hot Skills for 2009
sponsored by Global Knowledge
WHITE PAPER: With spending on cost-saving technologies such as virtualization rising, and the maintenance of networking and enterprise Microsoft software keeping IT professionals constantly in demand, here's our top 10 hot skills that will take us from a down economy and beyond.
Posted: 01 May 2009 | Published: 01 May 2009

Global Knowledge

Automated Network Lifecycle Management-- Unifying Fault, Performance, and Configuration Management to Increase Uptime, Reduce Costs, and Minimize Human Error
sponsored by Hewlett-Packard Company
WHITE PAPER: Learn about the benefits of state-of-the-art network fault management, performance management, and configuration management systems and the integration that brings them together.
Posted: 16 Dec 2008 | Published: 12 Dec 2008

Hewlett-Packard Company

IT Service Management: Lay the foundation for reliable IT operations and support
sponsored by BMC-Accenture
WHITE PAPER: As companies strive to improve performance, they typically encounter several challenges along the way. This white paper describes a few of these obstacles and explains why a service-oriented, lifecycle-based approach to management is essential.
Posted: 19 Aug 2011 | Published: 19 Aug 2011

BMC-Accenture

Samsung SDS automates data center operations
sponsored by Hewlett-Packard Company
WHITE PAPER: To achieve high-quality while maintaining, low-cost operations, many organisations are starting to automate their data centre processes. This case study explains how one company decided on a standardisation approach and realised their system management and automation goals, including enhanced productivity, reduced costs, and more.
Posted: 20 Dec 2011 | Published: 14 Dec 2011

Hewlett-Packard Company

Convincing Your Customers: Selling the Managed Services Delivery Model
sponsored by Kaseya International Limited
WHITE PAPER: This resource outlines 5 essential best practices that MSPs can follow to sell their customers on a better way of delivering IT services. These helpful tips can help you increase sales and profitability.
Posted: 16 Aug 2011 | Published: 16 Aug 2011

Kaseya International Limited

Deliver Application Integration Projects in Days
sponsored by Cast Iron Systems
WHITE PAPER: This white paper details the Cast Iron Integration Solution, which dramatically simplifies application integration today. As a purpose-built solution designed exclusively for application integration, it eliminates complexity from an integration problem and enables companies to implement projects in days, rather than weeks or months.
Posted: 23 Feb 2009 | Published: 23 Feb 2009

Cast Iron Systems
 
 
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