IT Infrastructure Library White Papers

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May 26, 2012

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IT Infrastructure Library

IT Infrastructure Library White Papers (View All Report Types)

Mind the Gap: What is an ITIL Gap Analysis? sponsored by Global Knowledge WHITE PAPER: Discover how a gap analysis can reveal areas where the reality and long-term vision of your organization are diverging and provide the momentum needed to start adopting service management best practices. Find out how gap analysis can help your company identify what it does well and how to achieve its goals. Posted: 13 Apr 2012 \| Published: 13 Apr 2012 TOPICS: Best Practices \| CIOs \| IT Auditing \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Service Management \| IT Systems \| ITIL

Orchestrated Service Management: A new process-driven approach to ITSM that addresses cost, visibility and usability challenges sponsored by SERENA Software, Inc. WHITE PAPER: This whitepaper compares and contrasts Orchestrated Service Management (OSM) systems to the other classes of ITSM systems in use today. It describes these defining characteristics, thereby creating a template for IT leaders to use when evaluating modern ITSM systems. Posted: 04 Apr 2012 \| Published: 04 Apr 2012 TOPICS: Business IT Alignment \| Business of Information Technology \| Business Process Management \| Business Service Management \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| ITIL

Understanding and Managing the Risk of Change sponsored by Global Knowledge WHITE PAPER: A flexible, adaptable and scalable IT infrastructure means that change is the only constant. Access this exclusive resource for an in-depth definition of change management and tactics for increasing your ROI via the change process. Posted: 17 Jun 2011 \| Published: 17 Jun 2011 TOPICS: Applications Management \| Change Management \| Data Center Management \| Infrastructure Management \| IT Service Management \| ITIL \| Risk Management \| Server Management

Why ITIL® is Important sponsored by Global Knowledge WHITE PAPER: Discover what the Information Technology Infrastructure Library (ITIL) is and what benefits your organization can gain from leveraging this set of best practices, such as improved service delivery and increased agility. Posted: 16 Apr 2012 \| Published: 16 Apr 2012 TOPICS: Best Practices \| Change Management \| IT Management \| IT Service Management \| IT Services \| ITIL \| Service Level Management

Seven Ways ITIL Can Help You in an Economic Downturn sponsored by BMC Software, Inc. WHITE PAPER: IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and... Posted: 15 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Business IT Alignment \| Customer Satisfaction \| Downtime \| IT Best Practices \| IT Governance \| IT Infrastructure \| IT Service Management \| ITIL \| Knowledge Management \| Operational Metrics (Systems)

For the Business Analyst, Why Relationships Trump All! sponsored by Global Knowledge WHITE PAPER: The business analyst is the central point of contact between executives, operations and IT. Access this resource for an in-depth overview of the business analyst position and how it relates to IT. Posted: 17 Jun 2011 \| Published: 17 Jun 2011 TOPICS: Application Development \| Budgeting \| Change Management \| IT Infrastructure \| IT Management \| IT Service Management \| ITIL \| Service Level Management

General Guidelines for Building Effective Service Catalogs sponsored by Global Knowledge WHITE PAPER: In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs. Posted: 06 Dec 2011 \| Published: 06 Dec 2011 TOPICS: Best Practices \| Cataloging (Information Management) \| Customer Service \| Document Management \| ITIL \| Knowledge Management

Disk Backup: Sorting Through the Confusion of 5 Alternative Approaches sponsored by ExaGrid Systems, Inc. WHITE PAPER: Many IT organizations have grown dissatisfied with tape-based backups and are looking for alternatives. This white paper will discuss the factors to consider when evaluating any of these alternatives, including a framework for assessing the value to IT for each approach. Posted: 13 Dec 2010 \| Published: 13 Dec 2010 TOPICS: Backups \| Data Compression \| Data Deduplication \| Disaster Recovery \| Disk Backups \| ITIL \| Tape Backups \| Tape Libraries

Why Consider Serena For Orchestrating IT Service Management: 3 Reasons To Evaluate Serena When Replacing Or Extending Existing Service Desk Solutions sponsored by SERENA Software, Inc. WHITE PAPER: Read this white paper to learn about how Serena is well positioned to help customers that want to re-evaluate, restructure and orchestrate their service delivery processes that cross organizational boundaries as part of a broader ITSM initiative. Posted: 03 Apr 2012 \| Published: 03 Apr 2012 TOPICS: Business IT Alignment \| Business Process Management \| Business Process Management Software \| Business Processes \| Business Service Management \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| ITIL

Tough Love: When IT Security Hurts Your Business sponsored by Global Knowledge WHITE PAPER: As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating. Posted: 27 May 2009 \| Published: 27 May 2009 TOPICS: Business IT Alignment \| Business Service Management \| IT Auditing \| IT Departments \| IT Management \| IT Managers \| IT Service Management \| ITIL \| Security Best Practices \| Security Managers

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