IT Industry White Papers

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May 18, 2013

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ALSO CALLED: Computer Service Industry, Information and Communications Technology Industry, Information and Communication Technologies Industry, Information Technology Industry, Computer Services Industry, ICT Industry, IT Services Industry, IT Service Industry DEFINITION: ICT (information and communications technology - or technologies) is an umbrella term that includes any communication device or application, encompassing: radio, television, cellular phones, computer and network hardware and software, satellite systems and so on, as well as the various services and applications associated with them, such as videoconferencing and distance learning. ICTs are often spoken … Definition continues below.
IT Industry White Papers (View All Report Types)
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The Power of Three: The Benefits of an Integrated Approach to Contract, Revenue and Compliance Management sponsored by Revitas, Inc. WHITE PAPER: This Forrester report evaluates the expectations that manufacturing and technology firms have of the software used to manage three critical business processes behind channel partner relationships. Also inside, discover whether integrated strategies are viable for contract, revenue, and compliance management. Posted: 17 May 2013 \| Published: 17 May 2013 TOPICS: Analytic Applications Software \| Benefits \| Business Intelligence \| Business Intelligence Software \| Business Process Management \| Business Process Management Software \| Channel Management \| Channel Management Software \| Financial Management \| Incentive Management \| Incentive Management Software \| IT Industry \| Manufacturing \| Manufacturing Industry \| Manufacturing Industry Organizations \| Manufacturing Software \| Partnerships \| Regulatory Compliance \| Sales \| Sales Channels

Beyond Work-Life Balance sponsored by Hewlett-Packard Company WHITE PAPER: This white paper takes an uncommon look at how – thanks to mobile and cloud technologies – the world of work is changing and why. Specifically, it focuses on ways IT leaders can be proactive about building a work environment that's ready for the future. Posted: 02 Apr 2013 \| Published: 12 Nov 2012 TOPICS: Business Environment \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Management \| Business Structures \| Cloud Computing \| Cloud Management \| IT Asset Management \| IT Best Practices \| IT Industry \| IT Infrastructure \| IT Management \| IT Workforce \| Leadership \| Mobile Device Management \| Mobile Workers \| Work Environment \| Workforce Planning

Succeed in the cloud with service lifecycle management sponsored by Hewlett-Packard Company WHITE PAPER: This paper shows that by accelerating the adoption and widening the footprint of service lifecycle management, IT can turn cloud into an opportunity to transition smoothly into a new world of hybrid delivery. It also presents five actions senior IT management can take to expedite this transition with minimal risk and disruption. Posted: 01 Mar 2013 \| Published: 01 Mar 2013 TOPICS: Business of Information Technology \| Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Cloud Computing \| Cloud Management \| IT Asset Management \| IT Best Practices \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Service Management \| IT Services \| ITIL

The Value of ITIL® Certification sponsored by Global Knowledge WHITE PAPER: This white paper discusses the true value of ITIL certifications to both businesses and individuals. Inside, discover real-world examples of how ITIL certification brought forth specific organizational improvements while proving to be a worthwhile individual investment. Posted: 05 Feb 2013 \| Published: 05 Feb 2013 TOPICS: Careers \| Certification Programs \| IT Best Practices \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Systems \| ITIL \| Training \| Training and Educational Services

15 Top Paying Certifications for 2013 sponsored by Global Knowledge WHITE PAPER: This resource takes an in-depth look at the 15 most important certifications for IT professionals today. Read now to learn what you'll need to do in order to maximize your earning potential through these top-paying certifications. Find out which one came out on top. Posted: 05 Feb 2013 \| Published: 05 Feb 2013 TOPICS: Careers \| Certification Programs \| CIOs \| IT Departments \| IT Industry \| IT Management \| IT Managers \| IT Workforce \| Project Management \| Project Portfolio Management \| Training \| Training and Educational Services

Evaluating ITIL Help Desk/Service Desk Software Top 10 Considerations sponsored by Cherwell WHITE PAPER: This white paper demystifies some of the common misconceptions surrounding help desk software selection. Inside, you'll find the top ten considerations for evaluating a help desk software solution. Posted: 24 Jan 2013 \| Published: 24 Jan 2013 TOPICS: IT Best Practices \| IT Consulting Services \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services

Empowering People on the Move - The Delivery of tomorrow's Business Services sponsored by Cherwell WHITE PAPER: This white paper takes an in-depth look at ways mobile services can actually improve how technology services are delivered into the business. Read now to learn how your IT department can adapt to the mobile business climate by delivering user-driven business services that promise to improve efficiency, innovation and profit. Posted: 24 Jan 2013 \| Published: 24 Jan 2013 TOPICS: IT Best Practices \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Systems \| Mobile Device Management \| Mobile Workers

Next Gen IT and the Cloud sponsored by ServiceNow WHITE PAPER: Find out how next-gen IT solutions are flexible, intuitive, social and powerful – and how IT in the cloud will help your organization not only keep up with today's complex IT ecosystem, but manage it more efficiently than ever before. Posted: 20 Nov 2012 \| Published: 20 Nov 2012 TOPICS: Business Architectures \| Business Development \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Automation Software \| Business Process Management \| Business Processes \| Business Service Management \| IT Asset Management \| IT Best Practices \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Systems \| IT Workforce

Runbook Automation: Helping Modern IT Accelerate Business sponsored by ServiceNow WHITE PAPER: Without high levels of automation, virtual machines and cloud services will quickly grow out of control. An evolved approach to automation erases the barriers between people, process and technology and drives more efficiency into the business. Posted: 20 Nov 2012 \| Published: 20 Nov 2012 TOPICS: Business Architectures \| Business Environment \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Processes \| Business Service Management \| IT Asset Management \| IT Asset Management Software \| IT Best Practices \| IT Industry \| IT Infrastructure \| IT Management \| IT Service Management

Drive More Value from Your IT Assets sponsored by ServiceNow WHITE PAPER: Access this resource to learn about a leading IT Asset Management solution that enables IT departments to consolidate legacy systems and automate asset lifecycles easily with a single system. Posted: 20 Nov 2012 \| Published: 20 Nov 2012 TOPICS: Asset Management Services \| IT Asset Management \| IT Asset Management Software \| IT Best Practices \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Systems \| Software \| Software Asset Management \| Software Infrastructure \| Software Project Management

Guide to Social IT Basics sponsored by ServiceNow WHITE PAPER: When IT organizations utilize social media, it can efficiently help more people inside and outside the data center quickly access more services and knowledge. Combine people's knowledge and good will and the essence of information technology service management (ITSM) can be more fully realized. Posted: 20 Nov 2012 \| Published: 20 Nov 2012 TOPICS: CIOs \| Collaboration \| Collaborative Applications Software \| Collaborative Commerce \| Data Center Management \| Data Centers \| IT Best Practices \| IT Industry \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| ITIL \| Social Computing \| Social Networking

IT pay and bonus prospects in 2011 sponsored by ComputerWeekly.com WHITE PAPER: ROBERT WALTERS SURVEYED APPROXIMATELY 200 PROFESSIONALS WORKING IN THE IT SECTOR. THE RESULTS SHOW THAT A HIGH PROPORTION HAVE VERY MODEST SALARYAND BONUS EXPECTATIONS. Posted: 21 Oct 2011 \| Published: 15 Feb 2011 TOPICS: IT Best Practices \| IT Consulting Services \| IT Industry \| IT Services \| IT Workforce

Technology Industry Survey 2012 sponsored by ComputerWeekly.com WHITE PAPER: This exclusive research reveals what IT professionals really think about technology, their employers, and their careers. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: IT Best Practices \| IT Consulting Services \| IT Industry \| IT Management \| IT Services \| IT Workforce

IT hiring activity and salary changes for 2010 sponsored by ComputerWeekly.com WHITE PAPER: Our IT division recruits permanent and contract professionals into financial servicesfirms, including investment banks, hedgefunds and asset managers, and companies inthe commerce and industry and professional services sectors. We recruit business technologists from support to CTO level. Posted: 21 Oct 2011 \| Published: 15 Feb 2011 TOPICS: IT Best Practices \| IT Consulting Services \| IT Industry \| IT Management \| IT Service Centers

CW+: Cloud computing - look before you leap sponsored by ComputerWeekly.com WHITE PAPER: Over the past 18 months we have seen the irresistible rise of a new phenomenon, cloud computing. This term is given by the IT industry to a new business model for computing, one where capacity for computer, storage and networking can be dynamically acquired, on demand,and paid for according to usage. Posted: 20 Oct 2011 \| Published: 19 Oct 2010 TOPICS: Cloud Computing \| Cloud Management \| IT Industry \| IT Infrastructure

IT jobswatch – trends in media IT recruitment sponsored by ComputerWeekly.com WHITE PAPER: This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by media organisations is up by 1.8%. This is the sixth consecutive quarter that has seen higher demand. Posted: 20 Oct 2011 \| Published: 15 Mar 2011 TOPICS: IT Agents \| IT Consulting Services \| IT Industry \| IT Service Centers \| IT Workforce

The Benefits of Investing in ITIL Advanced Certification sponsored by Global Knowledge WHITE PAPER: Thiswhite paper discusses the top-five results of this research project. Read on to find out the key results and the top-three recommendations of the ITIL Experts who participated in the project. Posted: 15 Apr 2011 \| Published: 15 Apr 2011 TOPICS: Certification Programs \| IT Industry \| IT Infrastructure \| IT Management \| IT Service Management \| ITIL

Minimizing Windows 7 “Interface Shock” sponsored by Global Knowledge WHITE PAPER: This paper examines that many organizations want to take advantage of the speed, security, reliability, and flexibility of Windows 7, and how it is possible to minimize interface shock for users by leveraging Group Policy to make Windows 7 look more like Windows XP. Posted: 20 Mar 2011 \| Published: 20 Mar 2011 TOPICS: IT Industry \| IT Management \| IT Systems \| Network Management \| Software Architectures \| Software Infrastructure \| Software Migration \| Windows \| Windows 7 \| Windows XP

Thinking strategically about mobility and enterprise data sponsored by AppSense WHITE PAPER: IT professionals face new governance challenges as a result of the transformation of enterprise computing. The demand for mobile productivity is constantly growing, and IT leaders need to find solutions for mobility without sacrificing efficiency or governance. Posted: 09 Jul 2012 \| Published: 09 Jul 2012 TOPICS: Cloud Computing \| Cloud Security \| Cloud Storage \| Data Security \| Database Security \| Databases \| Enterprise \| Enterprise Computing \| Enterprise Systems \| IT Best Practices \| IT Industry \| Mobile Device Management \| Network Security

Best Practices for Migrating to a New Service Desk Platform sponsored by Nimsoft, Inc. WHITE PAPER: This white paper offers guidelines and best practices for IT organizations that are in the midst of, or are planning a migration to a new service desk platform. Within, learn how you can effortlessly migrate your tickets, workflow, knowledge articles, and more. Posted: 05 Jul 2012 \| Published: 05 Jul 2012 TOPICS: IT Best Practices \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Centers \| IT Service Management \| IT Services \| ITIL

Strive for Simplicity: IT infrastructures that cut through complexity to drive business benefits sponsored by Oracle Corporation WHITE PAPER: Through this white paper learn the business value of simplifying IT infrastructure and processes. Learn 4 areas of IT that can easily be simplified, the 5 substantial business benefits of simplification, and much more. Posted: 29 Jun 2012 \| Published: 25 Jun 2012 TOPICS: Business IT Alignment \| Business Process Management \| IT Industry \| IT Infrastructure \| IT Systems \| Oracle (Product)

Why Buy Vs. Build Serena Service Manager sponsored by SERENA Software, Inc. WHITE PAPER: This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider. Posted: 04 Apr 2012 \| Published: 04 Apr 2012 TOPICS: Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Automation \| Business Process Management \| Business Process Management Software \| Business Service Management \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| ITIL

Journal of Management Excellence: The Value of Information sponsored by Oracle Corporation WHITE PAPER: In this issue, our authors have done an outstanding job of exploring many facets of VOI. Robert Shimp discusses the shift in the economy from that of a services economy to an information management economy. Posted: 09 May 2011 \| Published: 31 Mar 2011 TOPICS: Business Process Automation \| Business Process Management \| Economic Environment \| IT Industry \| IT Management \| SOA

Controlling and Managing Security with Performance Tools sponsored by Ipswitch WhatsUp Gold WHITE PAPER: This article examines what management tools are needed to provide functionality to your IT security needs with no additional overhead or expenditure. These tools are often already in place to provide performance management and monitoring. Posted: 01 Mar 2011 \| Published: 01 Mar 2011 TOPICS: IT Industry \| IT Infrastructure \| Network Management \| Network Performance \| Network Security \| Security \| Security Industry \| Security Infrastructure \| Security Management

Controlling and Managing Security with Performance Tools sponsored by Ipswitch WhatsUp Gold WHITE PAPER: This article examines what management tools are needed to provide functionality to your IT security needs with no additional overhead or expenditure. These tools are often already in place to provide performance management and monitoring. Posted: 01 Mar 2011 \| Published: 01 Mar 2011 TOPICS: IT Industry \| IT Infrastructure \| Network Management \| Network Performance \| Network Security \| Security \| Security Industry \| Security Infrastructure \| Security Management

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IT INDUSTRY DEFINITION (continued): … of in a particular context, such as ICTs in education, health care, or libraries. The term is somewhat more common outside of the United States. According to the European Commission, the importance of ICTs lies less in the technology itself than in its ability to create greater access to information and communication in underserved populations. Many countries around the world have established organizations for the promotion of ICTs, because it is feared that unless less technologically advanced areas have a chance to catch up, the increasing technological advances in developed nations will only …
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