IT Education

WHITE PAPER: In today's competitive business environment, companies are constantly looking for ways to squeeze more hours in the day. View this white paper to find out how your enterprise can help your employees make the most of their time management. Adapt how your team works into a more interactive model and you can begin to reap the benefits.

Posted: 26 Mar 2013 | Published: 26 Mar 2013

WHITE PAPER: This white paper discusses the true value of ITIL certifications to both businesses and individuals. Inside, discover real-world examples of how ITIL certification brought forth specific organizational improvements while proving to be a worthwhile individual investment.

Posted: 05 Feb 2013 | Published: 05 Feb 2013

WHITE PAPER: The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions.

Posted: 20 Oct 2011 | Published: 21 Oct 2010

WHITE PAPER: This report provides the results of a survey conducted in the fall of 2012 of IT professionals measuring compensation, job satisfaction and security, training and certification, and business conditions.

Posted: 15 Mar 2013 | Published: 15 Mar 2013

WHITE PAPER: This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.

Posted: 02 Jun 2008 | Published: 01 Jan 2008

WHITE PAPER: The CollabNet Agile Coaches have observed patterns and key milestones in the way organizations adopt and scale Agile. "Agile Transformation Strategy," by Angela Druckman, CollabNet Certified Scrum Trainer and Agile Transformational Coach, outlines a sound strategy and transformational "blueprint" to help guide organizations on the path to Agility.

Posted: 08 Apr 2011 | Published: 08 Apr 2011

WHITE PAPER: As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.

Posted: 03 Apr 2008 | Published: 01 Apr 2008

WHITE PAPER: Download your free copy to learn the top paying salaries for IT jobs based on state, industry, certification, and more.

Posted: 03 Mar 2009 | Published: 03 Mar 2009

WHITE PAPER: This white paper will discuss the impact of Tier 1 systems on IT departments in terms of ongoing maintenance, demonstrating that Tier 1 systems make many IT tasks easier, ranging from new-report generation to user training to upgrade management.

Posted: 04 May 2009 | Published: 04 May 2009

WHITE PAPER: This paper discusses leadership development and the role of technology-based learning in leadership development programs.

Posted: 18 Apr 2012 | Published: 01 Apr 2010