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IT Education White Papers (View All Report Types)
 
Planning a Career Path in Cybersecurity
sponsored by Global Knowledge
WHITE PAPER: The need for personnel knowledgeable and experienced in security implementation and management has never been greater, and the need is growing.
Posted: 01 Nov 2013 | Published: 01 Nov 2013

Global Knowledge

Four EHR Change Management Mistakes (And How to Avoid Them)
sponsored by HP & Intel®
WHITE PAPER: The question is no longer if your healthcare practice will make the transition to EHR, but when.  Careful planning and effective change management can help keep missteps – and the stress and costs that come with them – to a minimum.  This white paper presents strategies for avoiding common EHR implementation problems.
Posted: 01 Aug 2013 | Published: 16 Sep 2011

HP & Intel®

Overcoming the Challenges of Green Procurement through eProcurement
sponsored by Dimension Data Global
WHITE PAPER: This eBook discusses nine eProcurement best practices. It also demonstrates how they will help you reduce environmental waste while implementing and managing your Green purchasing program.
Posted: 30 Sep 2008 | Published: 26 Sep 2008

Dimension Data Global

To Get Promoted in Customer Support, Do These Five Things
sponsored by Parature, Inc.
WHITE PAPER: Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
Posted: 10 Mar 2008 | Published: 01 Mar 2008

Parature, Inc.

Implementing a Telecommuting Program
sponsored by Avaya Inc.
WHITE PAPER: This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
Posted: 02 Jun 2008 | Published: 01 Jan 2008

Avaya Inc.

Offshore Software Test Automation: A Strategic Approach to Cost and Speed Effectiveness
sponsored by LogiGear Corporation
WHITE PAPER: This white paper presents an overview of an innovative approach to integrating global resourcing and the latest test automation tools. It also explores the software development and testing process, global resourcing and the automation of software testing.
Posted: 04 Aug 2008 | Published: 01 Jan 2006

LogiGear Corporation

What Return on Investment Does e-Learning Provide?
sponsored by Skillsoft
WHITE PAPER: This paper discusses the benefits of e-learning programmes and how to get the maximum return on e-learning investments.
Posted: 19 Apr 2012 | Published: 19 Apr 2012

Skillsoft

SAP ROI through the Care and Nurturing of SAP End Users
sponsored by SAP America, Inc.
WHITE PAPER: This paper reveals how continuous end user training can reduce costs and increase returns on SAP investments. It includes a detailed "end user maturity model" by which clients can assess the expertise levels of their SAP end user base.
Posted: 12 Apr 2010 | Published: 12 Apr 2010

SAP America, Inc.

Learning & development: Can it really help to motivate and engage staff?
sponsored by Skillsoft
WHITE PAPER: This white paper discusses the importance of training and development initiatives in keeping employees engaged and motivated despite tough economic times.
Posted: 23 Apr 2012 | Published: 23 Apr 2012

Skillsoft

Under the Spotlight the Transition of Environmental Risk Management
sponsored by SAP America, Inc.
WHITE PAPER: In March 2008, the Economist Intelligence Unit surveyed 320 executives from around the world about their attitudes to environmental risk management. Read about their findings in this paper.
Posted: 18 Sep 2008 | Published: 18 Sep 2008

SAP America, Inc.
 
 
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