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IT Departments White Papers (View All Report Types)
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The Help Desk and the Network Operations Center: What MSPs Need and Why
sponsored by Solarwinds N-able
WHITE PAPER: This helpful resource defines and discusses network operations centers and help desks, including their functions, what differentiates them from one another, how they contribute to a managed service provider's business, and whether or not MSPs should consider outsourcing them.
Posted: 30 Jul 2014 | Published: 30 Jul 2014

Solarwinds N-able

The Future of IT: From Chaos to Service Automation
sponsored by ServiceNow
WHITE PAPER: Download this exclusive white paper to learn about the value of automation and the future of IT from CIOs, analysts, and experts. Also, uncover the 3 transformations necessary for IT today.
Posted: 14 May 2014 | Published: 26 Nov 2013


Changes to Spark the IT Revolution
sponsored by ServiceNow
WHITE PAPER: This white paper covers the important changes IT needs to make in order to keep up with tech savvy employees and emerging technology trends.
Posted: 02 Dec 2013 | Published: 02 Dec 2013


Enterprise Information Security in Transition
sponsored by IBM
WHITE PAPER: This white paper boils the reasons behind current issues in the information security field down into four major causes, and also lays out a list of specific, detailed changes that need to be made to the enterprise security model for these core issues to be resolved.
Posted: 28 Jul 2014 | Published: 31 Oct 2012


Your Guide to Improving IT Service Visibility
sponsored by Pangea Systems
WHITE PAPER: This whitepaper details the importance of IT service visibility for providing the performance your users demand and justifying the value of your services.
Posted: 25 Jun 2014 | Published: 20 Mar 2014

Pangea Systems

Bridging the Business/IT Divide in B2B Integration
sponsored by IBM
WHITE PAPER: This research report presents results from a survey of 360 line of business managers in regards to B2B integration, and also offers recommendations on narrowing the gap between business and IT to maximize returns from B2B integration initiatives.
Posted: 16 Jun 2014 | Published: 30 May 2014


Secure Mobility Survey Findings Report
sponsored by Dimension Data
WHITE PAPER: Find out about the gap that exists between the enterprise mobility vision and real-would implementations, and uncover a complete list of recent survey results.
Posted: 16 Jun 2014 | Published: 16 Jun 2014

Dimension Data

How the Convergence of Cloud, Big Data, Mobile, and Social Forces Impacts Global Business
sponsored by IBM
WHITE PAPER: This white paper details the results of a survey of IT professionals from around the world regarding the business impact of cloud, big data, mobile, and social forces.
Posted: 16 Jun 2014 | Published: 13 May 2014


Microsoft Office 365: Strengthening Security, Compliance, and Control
sponsored by Mimecast
WHITE PAPER: This white paper discusses how third party enhancements focused on security, archiving, and encryption can provide more capable, granular services than Microsoft offers in Office 365.
Posted: 12 Jun 2014 | Published: 20 Feb 2014


Transform IT: Transform the Enterprise
sponsored by ServiceNow
WHITE PAPER: Discover the three IT imperatives for a CIO-led transformation, and learn how CIOs are adopting strategies to change IT.
Posted: 19 May 2014 | Published: 19 May 2014


15 Popular IT and Business Certifications
sponsored by Global Knowledge
WHITE PAPER: This report reviews the 15 most popular certifications according to our more than 12,000 North American respondents to our annual IT Skills and Salary Survey. For each certification, you'll find a brief description, the average salary, and some insight into why it is popular.
Posted: 30 Apr 2014 | Published: 30 Apr 2014

Global Knowledge

UC&C Technology Adoption Leads to Increased Business Value
sponsored by Cisco
WHITE PAPER: This Technology Adoption Profile synthesizes the latest research on the adoption of modern unified communications and collaboration technologies and the value that it provides to companies.
Posted: 02 Apr 2014 | Published: 31 Jul 2013


Latest IT Trends For Secure Mobile Collaboration
sponsored by Cisco
WHITE PAPER: This Forrester study of IT mobility decision-makers investigates current trends in corporate mobility that impact every company.
Posted: 02 Apr 2014 | Published: 30 Sep 2013


International Mobile Security: Survey Research Highlights and Considerations for Enterprise IT
sponsored by Cisco
WHITE PAPER: This resource contains the results of an international survey on enterprise mobility, consumerization, and mobile security, and also includes considerations for IT departments in light of this new information.
Posted: 21 Mar 2014 | Published: 31 Jul 2013


Evolving Security Technologies Present New Opportunities for Businesses
sponsored by Fortinet, Inc.
WHITE PAPER: This exclusive paper examines the technologies that are changing the enterprise and effects that they have on your security environment. Read on and also learn about emerging security trends and requirements that can help keep your organization safe as technologies evolve.
Posted: 14 Mar 2014 | Published: 14 Mar 2014

Fortinet, Inc.

Your Personal Web Attack Survival Guide
sponsored by Imperva
WHITE PAPER: This white paper explains the latest hactivist and cybercriminal methods of attack, and presents a 7-step guide you can use to safeguard your website from attack.
Posted: 20 Feb 2014 | Published: 31 Dec 2013


Want Personalized Service Delivery? Consider MyIT.
sponsored by BMC Software
WHITE PAPER: This whitepaper covers how users demand the same availability and performance from their work IT services and applications as they find from those they use in their spare time.
Posted: 20 Dec 2013 | Published: 20 Dec 2013

BMC Software

Transformative Service Management - Reinventing Service Management for the New Style of IT
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper details the changes that have transformed IT and how they should be viewed as an opportunity for the department to reassert its value.
Posted: 26 Nov 2013 | Published: 22 Oct 2013

Hewlett Packard Enterprise

Operational Insight for Running IT at the Speed of Business
sponsored by IBM
WHITE PAPER: This white paper reveals how your organization can use IT operations analytics to solve and resolve IT issues more quickly, proactively, and effectively – allowing you to run IT at the speed of business. Read on to learn how this approach can help you manage big data, avoid costly outages, and more.
Posted: 18 Nov 2013 | Published: 29 Oct 2013


The Top 10 Criteria for Selecting A Managed Services Provider
sponsored by IBM
WHITE PAPER: In this white paper, you will uncover the top 10 most important criteria to consider when selecting a managed service provider. Access this paper now to evaluate several providers to see if they support multivendor environments and provide consistent global service delivery.
Posted: 06 Nov 2013 | Published: 06 Nov 2013


Efficient and Effective Strategies for ITIL and ITSM
sponsored by ORSYP
WHITE PAPER: This expert guide details how to get the right ITIL and ITSM tools and processes in place to do and effective and efficient job.
Posted: 05 Nov 2013 | Published: 05 Nov 2013


Amplifying the Signal in the Noise of IT Monitoring
sponsored by Zenoss, Inc.
WHITE PAPER: This case study details the value of moving past the traditional, fragmented approach to IT monitoring.
Posted: 30 Oct 2013 | Published: 30 Oct 2013

Zenoss, Inc.

Market Overview: SaaS IT Service Management Tools
sponsored by BMC Software, Inc.
WHITE PAPER: This white paper details how to make sure you are selecting the right ITSM tools for your organization.
Posted: 14 Oct 2013 | Published: 21 Feb 2013

BMC Software, Inc.

IT Transformation Consulting Services: Align your technology direction
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This brief resource introduces an IT transformation consulting service as a means of achieving effective, value-driven change. Read on now to learn how you can ensure business and IT alignment, spur business growth, and more.
Posted: 09 Oct 2013 | Published: 31 May 2012

Hewlett Packard Enterprise

Is Your Outsourcing Strategy Under Your Control?
sponsored by
WHITE PAPER: Proactive planning and evaluation can prevent common problems with IT outsourcing providers, keeping your data safe and ensuring your outsourcing venture is cost-effective.
Posted: 09 Oct 2013 | Published: 09 Oct 2013
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