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IT Channel ManagementWhite Papers (View All Report Types)
 
Putting Dispatch in the Driver’s Seat
sponsored by ConnectWise
WHITE PAPER: Does your help desk feel like it's stuck in neutral? A dispatcher can help you keep track of which technician is where, what issues they're working on, and make sure all issues are handled in a timely manner.  Learn the 5 simple rules of dispatching your help desk can't afford to break.
Posted: 25 Apr 2012 | Published: 24 Apr 2012

ConnectWise

Effectively Selling Business Continuity; Six Steps to Make it Happen
sponsored by Datto, Inc.
WHITE PAPER: Read this white paper to discover six tips that can help managed service providers (MSPs) effectively sell cloud-based data recovery/business continuity solutions to small to midsized businesses (SMBs)—currently the biggest adopters of this technology—while yielding maximum profit.
Posted: 31 Jan 2013 | Published: 31 Jan 2013

Datto, Inc.

Delivering multichannel web experiences with IBM solutions
sponsored by IBM
WHITE PAPER: Access this paper to learn how to power multichannel web experiences and empower the lines of business that fuel them. As you read, you'll learn about identifying devices and directing the web experience, building responsive multichannel experiences, and much more.
Posted: 16 Sep 2014 | Published: 31 Oct 2012

IBM

Delivering a Seamless Experience Across Every Channel
sponsored by IBM
WHITE PAPER: This white paper reveals the results of a survey of over 500 e-commerce and e-business professionals, and provides key insights and best practices for improving customer experiences across all channels.
Posted: 15 Nov 2013 | Published: 31 May 2013

IBM

Recruiting 101: Establish a Process to Hire Right the First Time
sponsored by ConnectWise
WHITE PAPER: Recruiting is an essential process to build the infrastructure of your business. By planning out the recruiting and hiring process, you will have much greater success finding the right candidates the first time around. In this eBook, you'll learn how to plan, interview, and make hiring decisions with confidence.
Posted: 22 Jul 2013 | Published: 22 Jul 2013

ConnectWise

Reducing Server Total Cost of Ownership with VMware Virtualization Software
sponsored by VMware, Inc.
WHITE PAPER: Technology purchases are often quantified simply by hardware and software costs. But there's more to it. This TCO study takes a holistic view.
Posted: 13 Nov 2008 | Published: 13 Nov 2008

VMware, Inc.

From Cold to Client in 5 Easy Steps
sponsored by GFI Software
WHITE PAPER: This document provides managed service providers with a proven marketing plan to grow thier business.
Posted: 27 Dec 2012 | Published: 30 Apr 2012

GFI Software

Success: Turning Your MSP Strategy On Its Head
sponsored by Intronis
WHITE PAPER: This white paper analyzes overcoming entrenched legacy obstacles and attitudes with a paradigm shift on the part of channel partners. Find out how you can cultivate successful and profitable MSP relationships.
Posted: 22 Jul 2013 | Published: 30 Apr 2013

Intronis

Selling Solutions: How to Use the Pain Chain to Sell Technical Solutions
sponsored by ConnectWise
WHITE PAPER: This resource explores selling solutions for IT service providers. Learn about what a Pain Chain is, how it works, and how to use it as a successful sales strategy. When used correctly, the Pain Chain becomes a useful tool that can help strengthen your relationship with your clients.
Posted: 03 Jan 2012 | Published: 03 Jan 2012

ConnectWise

Marketing in the 4th Dimension: 4 Keys to Personalizing the Web Experience
sponsored by Unica Corporation - An IBM Company
WHITE PAPER: In this brief paper you’ll discover the 4 key dimensions to personalized Web marketing and learn real-life successes of enterprises that have made the personalized Web a core part of their growth strategies. Deliver greater value for your customers and your company through a centralized interactive marketing platform.
Posted: 06 May 2011 | Published: 06 May 2011

Unica Corporation - An IBM Company
 
 
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