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IRC White Papers (View All Report Types)
 
Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

5 Reasons Every MSP Should Sell SaaS Data Protection
sponsored by Datto, Inc.
WHITE PAPER: This white paper gives five reasons why MSPs need to take advantage of the growing need for SaaS environment data protection.
Posted: 10 Jun 2015 | Published: 10 Jun 2015

Datto, Inc.

Unisys IT Asset Management Practice
sponsored by Unisys
WHITE PAPER: View this white paper to discover a leading partner who can assist you with ITAM in 5 steps.
Posted: 06 May 2015 | Published: 01 Mar 2014

Unisys

Think of Your Service Desk as a Competitive Advantage
sponsored by Novell Ltd.
WHITE PAPER: In this white paper, find out how you can maximize your service desk to its fullest potential.
Posted: 25 Mar 2015 | Published: 25 Mar 2015

Novell Ltd.

Transforming the Enterprise with a Dynamic IT Infrastructure
sponsored by Hewlett-Packard Limited & Intel® (Processor Intel® Xeon®)
WHITE PAPER: This white paper explains the importance of being able to react quickly and cost-effectively, deliver a seamless user experience and use digital technology as a competitive advantage will set your business apart from others.
Posted: 14 Apr 2015 | Published: 14 Apr 2015

Hewlett-Packard Limited & Intel® (Processor  Intel® Xeon®)

3 reasons to trust HP as your strategic services partner
sponsored by Hewlett-Packard Limited
WHITE PAPER: Access the following brief white paper to learn about the top three reasons why you should trust HP as your next strategic services partner for x86 server support.
Posted: 01 May 2015 | Published: 01 May 2015

Hewlett-Packard Limited

Becoming a Data-Driven and Agile Enterprise
sponsored by Hewlett-Packard Company
WHITE PAPER: Explore this white paper to examine how to gradually progress towards an embedded analytics approach to encompass BI and big data. Read on and discover the steps to crafting a digital strategy to leverage the opportunities available through big data analysis.
Posted: 18 Dec 2014 | Published: 11 Nov 2014

Hewlett-Packard Company

How to align supply and demand of your IT services
sponsored by VMware
WHITE PAPER: This brief guide gives you tips for gaining complete visibility into IT costs, and it models this process by explaining how you can make money-driven decisions about cloud adoption.
Posted: 30 Jun 2015 | Published: 24 Jun 2014

VMware
 
 
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