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IRC White Papers (View All Report Types)
 
Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

Spotlight on On-the-Go Professionals and How IT Adapts to Them
sponsored by Dell India
WHITE PAPER: Learn how to power up mobile professionals' productivity with greater portability by optimizing IT to accommodate the demands of your users. Read on to create the optimum IT experience by kick-starting efficiency with devices that multitask and protect devices with recovery services.
Posted: 06 Dec 2016 | Published: 06 Dec 2016

Dell India

ABCs of ITIL®
sponsored by Global Knowledge
WHITE PAPER: Learn the ITIL® concepts of accountability, boundaries, and consistency (the ABCs) and discover how ITIL helps establish, manage, and maintain the ABCs.
Posted: 31 Mar 2015 | Published: 31 Mar 2015

Global Knowledge

Hyperconverged at Scale: Building out Data Center Infrastructure
sponsored by Dell EMC
WHITE PAPER: In this ESG white paper, uncover the benefits of hyper-converged infrastructure to be derived from implementation. Download now to see how HCI prepares IT for shifting to a services delivery model, and how HCI enables cloudlike flexibility of existing resources.
Posted: 24 Apr 2017 | Published: 31 Oct 2016

Dell EMC

The Right Mix: Transforming the Hybrid IT Infrastructure
sponsored by HPE and Intel®
WHITE PAPER: Learn about the basics of a hybrid infrastructure strategy that utilizes both cloud resources (public, private, and managed) and a traditional infrastructure. Download now to examine the workings of this hybrid system and discover what it takes to implement it to improve agility and accelerate operations.
Posted: 03 Mar 2017 | Published: 31 Dec 2016

HPE and Intel®

The Changing Role of IT and What to Do About It
sponsored by CA Technologies.
WHITE PAPER: According to recent research, only 11% of IT leaders see IT as a developer of new, innovative services. This is troubling news, as IT should want more than to resolve tickets and be the keeper of others' IT investments. But as more CIOs are reporting to CEOs, the time is right for IT to secure its position as a strategic partner for the business.
Posted: 11 Jun 2014 | Published: 31 Mar 2014

CA Technologies.

Outsourcing IT Projects to Managed Hosting or the Cloud
sponsored by Rackspace
WHITE PAPER: View this white paper to discover 12 critical success factors when outsourcing IT to managed hosting or the cloud.
Posted: 09 Jan 2015 | Published: 07 Jun 2014

Rackspace

The Future of IT: From Chaos to Service Automation
sponsored by ServiceNow
WHITE PAPER: Download this exclusive white paper to learn how service automation offers a life raft for those IT departments struggling to stay afloat in the new sea of complexities. View now and find a clear way in your voyage to modern IT success.
Posted: 17 Jun 2016 | Published: 17 Jun 2016

ServiceNow
 
 
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