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IRC White Papers (View All Report Types)
 
Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Business Continuity: A Growing Opportunity in a Digitalized World
sponsored by Carbonite
WHITE PAPER: This white paper explores the four common challenges channel partners are facing and offers strategies to overcome them and take advantage of market opportunities.
Posted: 10 Apr 2015 | Published: 05 Nov 2014

Carbonite

Agile Network Management: Boost Productivity with Automation
sponsored by Efficientip
WHITE PAPER: This exclusive white paper reveals how one solution can automate network administration tasks, saving your company money and allowing IT professionals to spend more time on bigger issues. Read more to learn how you can boost security, accountability, compliance and productivity with one simple solution.
Posted: 24 Mar 2015 | Published: 24 Mar 2015

Efficientip

The Hidden Costs of Shared and Multi-Tenant Hosting
sponsored by Dell, Inc. and Intel
WHITE PAPER: When is dedicated hosting right for your business?
Posted: 13 Aug 2014 | Published: 31 Dec 2013

Dell, Inc. and Intel

3 reasons to trust HP as your strategic services partner
sponsored by Hewlett-Packard Limited
WHITE PAPER: Access the following brief white paper to learn about the top three reasons why you should trust HP as your next strategic services partner for x86 server support.
Posted: 01 May 2015 | Published: 01 May 2015

Hewlett-Packard Limited

Why Outsourcing CRM Doesn't Mean That You Can Outsource Data Protection
sponsored by BitGlass
WHITE PAPER: This white paper explains why enterprises utilizing cloud applications like Salesforce should consider investing in a cloud access security broker, which restores data protection and visibility to your IT team while respecting user privacy.
Posted: 05 Feb 2015 | Published: 05 Feb 2015

BitGlass

Extracting the Full Business Value from Cloud Services
sponsored by NaviSite
WHITE PAPER: This white paper proposes that the key to achieving the most value from cloud investments includes considering the impact that they will have throughout an entire organization, and explores real-world customer experiences that examine the true business impact of the cloud.
Posted: 30 Sep 2014 | Published: 30 Sep 2014

NaviSite

SaaS Takes Center Stage in 2014
sponsored by IBM
WHITE PAPER: Learn how subscription-based business applications are expected to make an even bigger impact in 2014 and beyond in this informative infographic.
Posted: 02 Oct 2014 | Published: 29 Jul 2013

IBM
 
 
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