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IRC White Papers (View All Report Types)
 
Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Losing A Star Player: How to Prep Your MSP Business for Employee Turnover
sponsored by Solarwinds MSP
WHITE PAPER: Employee turnover is a fact of life for any business owner – but for MSPs, losing a highly experienced technician can have a severe impact, both in terms of technical skills and carefully cultivated customer relationships. Learn how to put a plan in place to strengthen your HR strategy and prep your teams for any future changes.
Posted: 24 Apr 2017 | Published: 24 Apr 2017

Solarwinds MSP

The Right Mix: Developing the Right Hybrid IT Infrastructure
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Discover how to formulate the right hybrid IT infrastructure to meet the needs of your apps, services, and enterprise. Access now to learn the formula for achieving the optimal mix of traditional IT, private cloud, and public cloud services.
Posted: 26 Sep 2016 | Published: 31 Jul 2016

Hewlett Packard Enterprise

Key Technical Support Considerations for the Cognitive Era
sponsored by IBM
WHITE PAPER: Download this white paper to discover the different support and maintenance challenges that confront CIOs when implementing an infrastructure that includes new solutions like mobile, social, cloud initiatives and other new breeds of computer models, including cognitive.
Posted: 13 Apr 2017 | Published: 28 Feb 2016

IBM

5 Ways to Create a Successful Innovation Program
sponsored by Spigit
WHITE PAPER: What exactly does it take to create sustainable innovation program, driving impactful results to both the business side and IT? Learn how to implement a successful crowdsourced innovation program with the 5 methods outlined in this white paper.
Posted: 23 Jun 2016 | Published: 23 Jun 2016

Spigit

Techniques for Selling IT Services to Senior Level Executives
sponsored by ConnectWise
WHITE PAPER: How can an IT ticketing and time solution can benefit your clients and allow you to become part of their internal support team? Learn how you can facilitate collaboration with your client's IT team in ways that benefit you both.
Posted: 17 Dec 2014 | Published: 17 Dec 2014

ConnectWise

Delivering Enterprise Value with Service Management
sponsored by ServiceNow
WHITE PAPER: This IDC Research report provides an analysis of the business value that 10 businesses are achieving with cloud-based IT service management services. Read on to increase service management productivity across your business by automating repeatable processes, and more.
Posted: 20 Jun 2016 | Published: 31 Mar 2015

ServiceNow

Beyond Passwords: Protect the mobile enterprise with smarter security solutions
sponsored by IBM
WHITE PAPER: Find out how flexible authentication schemes, context-based access and behavioral analysis can help ensure that only authorized mobile users can access your valuable resources—on-site, in the cloud and beyond.
Posted: 09 Oct 2014 | Published: 30 Sep 2013

IBM
 
 
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