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IRCWhite Papers (View All Report Types)
 
2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

As Cloud Empowers Lines of Business, Challenges for IT
sponsored by Cisco Systems, Inc.
WHITE PAPER: This whitepaper covers the results of a thorough survey that was conducted to determine the impact of cloud technology on IT departments.
Posted: 11 Dec 2013 | Published: 16 Sep 2013

Cisco Systems, Inc.

Special ReportĀ on Steria
sponsored by ComputerWeekly.com
WHITE PAPER: This 5 page special report from Computer Weekly gives you the facts on Steria, its strategy, products and services and reviews its financial performance.
Posted: 14 Sep 2012 | Published: 14 Sep 2012

ComputerWeekly.com

Taking A User-Centric Approach to IT
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper covers a solution that will help you deliver a more mobile, social and user-centric approach to IT.
Posted: 21 Mar 2014 | Published: 21 Mar 2014

BMC Software, Inc.

The Future of IT: From Chaos to Service Automation
sponsored by ServiceNow
WHITE PAPER: This whitepaper covers the importance of shifting your IT department from infrastructure-oriented to service-oriented.
Posted: 30 Oct 2013 | Published: 26 Nov 2013

ServiceNow

Take the Fast-Track to the Benefits of Cloud Computing
sponsored by HP and Intel
WHITE PAPER: This whitepaper covers the transformation of IT to IT-as-a-Service that comes with cloud computing and a solution that can get you there.
Posted: 30 Dec 2013 | Published: 30 Dec 2013

HP and Intel

Measure your ITSM Investments
sponsored by Hewlett-Packard Company
WHITE PAPER: This whitepaper covers how to transform your IT service management approach to better align with business goals. It also presents a customer-centric ROI method.
Posted: 06 Mar 2014 | Published: 10 Jan 2013

Hewlett-Packard Company

Impact of Cloud on IT Consumption Models: Top 10 Insights
sponsored by Cisco Systems, Inc.
WHITE PAPER: This whitepaper reviews the conclusions from a survey of IT leaders around the world.
Posted: 08 Nov 2013 | Published: 08 Nov 2013

Cisco Systems, Inc.
 
 
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