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IRC White Papers (View All Report Types)
 
2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
sponsored by Genesys
WHITE PAPER: Contact centers optimize customer interactions by segmenting and matching customers and agents. Learn how to remain competitive by proactively initiating contact and establishing stronger bonds with customers.
Posted: 18 Oct 2007 | Published: 01 Oct 2007

Genesys

Genesys Global Consumer Survey - 2007
sponsored by Genesys
WHITE PAPER: This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007

Genesys

Introducing IBM Lotus Sametime 7.5
sponsored by Insight
WHITE PAPER: Lotus Sametime 7.5 software will represent a significant upgrade in real-time collaboration capabilities. This paper will highlight Sametime 7.5 enhancements for instant messaging (IM), Web conferencing, telephony, video, VoIP and m...
Posted: 07 Dec 2006 | Published: 01 Mar 2006

Insight

The Compelling Case for a Business Focus in IT Service Management
sponsored by IBM
WHITE PAPER: This white paper explores the challenges, benefits and ideal capabilities of automated IT service management.
Posted: 13 Feb 2015 | Published: 13 Feb 2015

IBM

Transforming the Enterprise with a Dynamic IT Infrastructure
sponsored by Hewlett-Packard Limited & Intel® (Procesor Intel® Xeon®)
WHITE PAPER: This white paper explains the importance of being able to react quickly and cost-effectively, deliver a seamless user experience and use digital technology as a competitive advantage will set your business apart from others.
Posted: 14 Apr 2015 | Published: 14 Apr 2015

Hewlett-Packard Limited & Intel® (Procesor  Intel® Xeon®)

Cool Vendors in Infrastructure Services, 2015
sponsored by RES Software
WHITE PAPER: This white paper examines five solution vendors that represent the diversity of new business models and approaches that are allowing enterprises to transform their IT environment and align with demands for increased digital capabilities.
Posted: 05 May 2015 | Published: 10 Apr 2015

RES Software

IT and the Business are Finally Aligned. So Why Is No One Happy?
sponsored by CA Technologies.
WHITE PAPER: Download this exclusive white paper now to find the results of a survey that identified three critical areas in which IT management is failing to deliver.
Posted: 26 Dec 2014 | Published: 26 Dec 2014

CA Technologies.

Advance the Fight against Cyber Threats
sponsored by Hewlett-Packard Limited
WHITE PAPER: This white paper introduces the benefits of security services and gives you advice on how to best take advantage of them.
Posted: 21 May 2015 | Published: 30 Apr 2015

Hewlett-Packard Limited

Case Study: Making the Successful Shift to Managed Services
sponsored by Solarwinds N-able
WHITE PAPER: This case study tells the story of a reseller and break/fix service provider that found itself unable to keep up with the modern business's need for managed services.
Posted: 13 May 2015 | Published: 13 May 2015

Solarwinds N-able

How Can You Meet Business Demands Quickly, with Agility and Flexibility?
sponsored by Red Hat
WHITE PAPER: This whitepaper explains how Red Hat Enterprise Linux can help you leverage the same advanced environment and open source solutions applied by today's most innovative IT organizations, such as Amazon and Facebook, and transition to an infrastructure that is open and flexible.
Posted: 09 Oct 2014 | Published: 09 Oct 2014

Red Hat
 
 
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