IT Management  >   Systems Operations  >   Systems Management  >  

Helpdesk

RSS Feed    Add to Google    Add to My Yahoo!
Helpdesk White Papers (View All Report Types)
 
Top 10 Ways to Use Help Desk to Build Your MSP Business
sponsored by Solarwinds N-able
WHITE PAPER: This informative resource provides 10 helpful suggestions for building a successful MSP business, starting with the help desk.
Posted: 28 Aug 2014 | Published: 28 Aug 2014

Solarwinds N-able

All the Help Desk You Need
sponsored by Solarwinds N-able
WHITE PAPER: This informative guide explores one company's help desk manager platform and how it can enhance your services.
Posted: 05 Jun 2014 | Published: 05 Jun 2014

Solarwinds N-able

Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
sponsored by BMC Software, Inc.
WHITE PAPER: Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
Posted: 17 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Top Ten Essentials for Privileged Account Management
sponsored by FoxT
WHITE PAPER: In this white paper, discover how you can effectively and efficiently control privileged accounts using the latest in adaptive access controls management. You will also learn about how to leverage the latest in Role-Based Access Controls.
Posted: 01 Feb 2010 | Published: 01 Feb 2010

FoxT

The Growing Importance of IT Support Services
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper takes a closer look at the support services marketplace and focuses on one key player that is receiving a lot of attention from IT professionals. Discover emerging trends shaping the landscape for this technology and determine whether your business could benefit from establishing a contract with this provider.
Posted: 27 Jul 2012 | Published: 01 Nov 2011

Hewlett-Packard Company

Driving IT help desk efficiency with customer-centric remote support
sponsored by GoToAssist
WHITE PAPER: Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support.
Posted: 07 May 2009 | Published: 01 May 2008

GoToAssist

Balancing Risk and Innovation with Sourcing Alternatives: Helping IT managers and CIOs raise the ROI of IT
sponsored by IBM
WHITE PAPER: This paper explains how clients can balance risk and innovation through the use of services from IBM.
Posted: 20 May 2011 | Published: 01 Dec 2010

IBM

Legacy Remote Control Tools: Not Built for Today’s Helpdesk
sponsored by LogMeIn, Inc.
WHITE PAPER: This paper explores the challenges and hidden costs of supporting a remote workforce with legacy tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to reduce costs.
Posted: 17 Jan 2011 | Published: 11 Jan 2011

LogMeIn, Inc.

Humanising the Service Desk
sponsored by LogMeIn, Inc.
WHITE PAPER: Due to technological advances, managers are considering how they operate Service Desks and how they can improve the way they support customers. In this paper, identify key ways to keep the Service Desk human while ensuring customer service stays front and centre.
Posted: 10 May 2011 | Published: 10 May 2011

LogMeIn, Inc.

Service Desk Consolidation Cuts Costs and Increases Service Quality
sponsored by BMC Software, Inc.
WHITE PAPER: The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
Posted: 18 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.
 
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2015, TechTarget | Read our Privacy Statement