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May 22, 2013

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Helpdesk White Papers (View All Report Types)

Five Services to Grow Your Business in 2013 sponsored by ConnectWise WHITE PAPER: Uncover details about the top five services you should be offering to your clients in 2013 and learn how an integrated Professional Services Automation (PSA) solution can help you effectively and efficiently deliver and manage these services. Posted: 21 Dec 2012 \| Published: 21 Dec 2012 TOPICS: CRM \| CRM Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Help Desk Management \| Help Desk Management Services \| Identity Management \| Intrusion Prevention \| Managed Security Services \| Managed Security Services Providers \| Management Service Providers \| Mobile Device Management \| Network Operations Centers \| Network Service Providers \| Professional Services Automation Software \| VoIP

Sysinternals: Free Windows Server 2008 Utilities You Should Know About sponsored by Global Knowledge WHITE PAPER: There are many free or inexpensive third-party tools available to help server and Active Directory administrators manage their environments. Learn about 5 free tools that are worth your time here. Posted: 30 Sep 2011 \| Published: 30 Sep 2011 TOPICS: Help Desk Management \| Help Desk Software \| Troubleshooting \| Windows 7 \| Windows Server 2008 R2 \| Windows XP

Mastering Problem Management sponsored by Global Knowledge WHITE PAPER: There are several approaches to take that prevent Problem Management failure. If IT organization leaders can incorporate Incident Management into their Problem Management, as well as follow other tips laid out in this white paper, they can likely reduce the quantity and duration of service disruptions Posted: 26 Aug 2010 \| Published: 26 Aug 2010 TOPICS: Downtime \| Help Desk Management \| Help Desk Management Services \| IT Management \| IT Management Services

Recruit and Build the Right Team for your Service Desk sponsored by Citrix Online UK WHITE PAPER: An organization is only as successful as the people who run the Service Desk. Check out this white paper and explore key ways you can recognize the right people to help build your Service Desk team. Posted: 16 May 2011 \| Published: 16 May 2011 TOPICS: Help Desk Management \| Help Desk Management Services \| Help Desks \| Recruiting Services \| Training \| Training and Educational Services

The 10 Worst Practices for Technical Support and How to Overcome Them sponsored by NTR Global WHITE PAPER: This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. Posted: 29 Oct 2009 \| Published: 29 Oct 2009 TOPICS: Customer Support Software \| Help Desk Management \| Help Desk Software \| Help Desks \| Remote Access Software \| Remote Control Software \| Remote Network Management \| Remote Support Services \| Troubleshooting

The Perfect Combo: ITIL, I.T. Service Management, and Social Media sponsored by BMC Software, Inc. WHITE PAPER: Access this white paper to discover how your service desk can facilitate higher levels of productivity for end users with the integration of social media. Help your business gain improved service delivery and support, as well as improved overall customer satisfaction. Posted: 20 Aug 2012 \| Published: 20 Aug 2012 TOPICS: Customer Service \| Help Desk Management \| Help Desks \| Infrastructure Management \| IT Infrastructure \| IT Service Management \| ITIL

Putting Dispatch in the Driver’s Seat sponsored by ConnectWise WHITE PAPER: Access this essential white paper to learn how to implement an effective dispatch strategy in your help desk. Learn about benefits like efficient ticket handling, increased credibility with your clients and more. Posted: 25 Apr 2012 \| Published: 24 Apr 2012 TOPICS: Channel Management \| Customer Service \| Customer Service Best Practices \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks

Password Management Survey sponsored by RoboForm Enterprise WHITE PAPER: This report shows how RoboForm Enterprise password management solution can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs. Posted: 18 Sep 2008 \| Published: 18 Sep 2008 TOPICS: Access Control \| Access Control Software \| Authentication \| Best Practices \| Employee Monitoring \| Endpoint Security \| Help Desk Management \| IT Managers \| Network Security \| Password Management \| Policy-Based Network Management

Optimizing ITIL Best Practices with Mercury BTO sponsored by Mercury WHITE PAPER: Learn how to optimize Information Technology Infrastructure Library using best practices which will enable users to tailor ITIL processes to meet business requirements. Posted: 20 Dec 2005 \| Published: 01 Dec 2005 TOPICS: Application Life-Cycle Management \| Application Performance Management \| Business IT Alignment \| Business Process Automation Software \| Capacity Planning \| Change Management \| Help Desk Management \| IT Governance \| IT Service Management \| ITIL \| Service Level Management \| Software Configuration Management \| TCO

Running A Fully Controlled Windows Desktop Environment with Application Whitelisting sponsored by Bit9, Inc. WHITE PAPER: Getting control over desktop PCs is fast becoming a major strategic objective of CIOs and IT departments. This whitepaper will discuss “The Five Elements of Desktop Control” and how each are required in order to fully realize the benefits of a controlled environment. Posted: 09 Jun 2009 \| Published: 09 Jun 2009 TOPICS: Application Security \| Applications Management \| Desktop Applications Management \| Desktop Management \| Group Policy \| Help Desk Management \| Malware \| Network Security \| PC Operating Systems \| Virus Detection Software \| Virus Protection \| Web 2.0 \| Windows

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