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May 27, 2012

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Help Desk Staff White Papers (View All Report Types)

10 Tech Skills That Are Heading the Way of the Dinosaur – 2012 sponsored by Global Knowledge WHITE PAPER: What IT skills are fast becoming obsolete and useless? Find out 12 skills you can expect to shelve soon in this resource, including email, computer hardware support, COBOL and more. Posted: 30 Jan 2012 \| Published: 30 Jan 2012 TOPICS: Careers \| COBOL \| Email \| IT Industry \| IT Workforce \| Technical Support Staff \| Training

Top 10 Most Overlooked Causes of Trouble in a Cisco Network sponsored by Global Knowledge WHITE PAPER: This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide. Posted: 06 Nov 2009 \| Published: 06 Nov 2009 TOPICS: Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| Technical Support Staff \| Troubleshooting

Relinquishing the Reins: Reaping the Benefits of Empowering Your IT Team sponsored by SkillSoft WHITE PAPER: This valuable resource offers key insight into how you can empower your IT staff to ensure maximum value to your business. Within, four top industry leaders share their thoughts on how empowering your IT team can help you meet business goals. Posted: 20 Apr 2012 \| Published: 20 Apr 2012 TOPICS: Business Development \| Business IT Alignment \| Business Management \| Business Process Management \| Employee Monitoring \| Employee Performance Management (EPM) \| IT Best Practices \| IT Departments \| IT Industry \| IT Management \| IT Managers \| IT Workforce

10 Tips For Overcoming IT Certification Struggles sponsored by SkillSoft WHITE PAPER: This resource examines the challenges and benefits of IT certification and includes tips for improving pass rates. Posted: 18 Apr 2012 \| Published: 18 Apr 2012 TOPICS: Certification Programs \| IT Agents \| IT Best Practices \| IT Governance \| IT Infrastructure \| IT Management \| IT Service Management \| IT Workforce

Open Group: FAIR -ISO/IEC 27005 Cookbook sponsored by ComputerWeekly.com WHITE PAPER: The purpose of this document is to help the security practitioner responsible for their organization’s risk estimation function to utilize The Open Group Risk Management Frameworkin an ISO/IEC 27005 structured process. Posted: 24 Oct 2011 \| Published: 24 Oct 2011 TOPICS: IT Service Centers \| IT Services \| IT Systems \| IT Workforce

The 7 Deadly Skills of The Perfect Employee sponsored by SkillSoft WHITE PAPER: This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied. Posted: 23 Apr 2012 \| Published: 23 Apr 2012 TOPICS: Certification Programs \| eLearning \| Employee Performance Management (EPM) \| IT Agents \| Training \| Training and Educational Services \| Training Software

The 7 Deadly Skills Your IT Team Should Possess sponsored by SkillSoft WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess. Posted: 18 Apr 2012 \| Published: 18 Apr 2012 TOPICS: IT Agents \| IT Best Practices \| IT Departments \| IT Governance \| IT Management \| IT Managers \| IT Systems \| Security Infrastructure

How to tie learning to business impact sponsored by ComputerWeekly.com WHITE PAPER: Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication. Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: IT Consulting Services \| IT Governance \| IT Systems \| IT Workforce

2012 IT Skills and Salary Report sponsored by Global Knowledge WHITE PAPER: This 2012 IT skills and salary report analyzes the responses of over 9,500 IT pros to explore the relationship between training, salary, and an employee’s sense of professional satisfaction. Find out which jobs pay the most and which employees are the most satisfied. Posted: 30 Apr 2012 \| Published: 30 Apr 2012 TOPICS: Careers \| IT Departments \| IT Industry \| IT Management \| IT Managers \| IT Workforce \| Salaries and Wages \| Training

Technology Industry Survey 2012 sponsored by ComputerWeekly.com WHITE PAPER: This exclusive research reveals what IT professionals really think about technology, their employers, and their careers Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: IT Best Practices \| IT Consulting Services \| IT Industry \| IT Management \| IT Services \| IT Workforce

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