Best Practices for Mobile Device Support
sponsored by LogMeIn, Inc.
WHITE PAPER:
Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter.
Posted: 01 Feb 2012 | Published: 01 Feb 2012
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Legacy Tools: Not Built for Today's Helpdesk
sponsored by LogMeIn, Inc.
WHITE PAPER:
Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees.
Posted: 24 Jan 2012 | Published: 24 Jan 2012
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Cut Coding for Faster Service Desk Deployments
sponsored by Nimsoft, Inc.
WHITE PAPER:
Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
Posted: 04 Jan 2012 | Published: 04 Jan 2012
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Optimizing Service Desk Value
sponsored by FrontRange Solutions Inc.
WHITE PAPER:
In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs.
Posted: 23 Dec 2011 | Published: 23 Dec 2011
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IT Automation - IT Service Management Strategies for Success
sponsored by FrontRange Solutions Inc.
WHITE PAPER:
Learn how to use automation to cut costs and optimize your service desk, software budget, and software management.
Posted: 21 Dec 2011 | Published: 21 Dec 2011
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Sysinternals: Free Windows Server 2008 Utilities You Should Know About
sponsored by Global Knowledge
WHITE PAPER:
There are many free or inexpensive third-party tools available to help server and Active Directory administrators manage their environments. Learn about 5 free tools that are worth your time here.
Posted: 30 Sep 2011 | Published: 30 Sep 2011
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Windows 7 and AppLocker
sponsored by Global Knowledge
WHITE PAPER:
Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker.
Posted: 25 Jan 2010 | Published: 25 Jan 2010
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Top 10 Most Overlooked Causes of Trouble in a Cisco Network
sponsored by Global Knowledge
WHITE PAPER:
This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.
Posted: 06 Nov 2009 | Published: 06 Nov 2009
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Service Desk Consolidation Cuts Costs and Increases Service Quality
sponsored by BMC Software, Inc.
WHITE PAPER:
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
Posted: 18 Jun 2009 | Published: 18 Jun 2009
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