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ALSO CALLED: Computer Support Services, Hardware Maintenance Services, Managing Hardware, Systems Maintenance Services, Hardware Services, Support Services, Hardware Support Services, Hardware Maintenance and Support Services
DEFINITION: Services that repair or optimize hardware, including basic installation, contract maintenance. The service might also include telephone troubleshooting.
Hardware Management ServicesWhite Papers (View All Report Types)
151 - 175 of 253 Matches Previous Page  | Next Page
Manage IT services efficiently. Serve Business effectively
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper introduces a new approach to managing business operations, called business service management (BSM). Building upon the goal of consolidating every element of service - infrastructure, applications, transactions, end-user experience, virtualization, cloud service - BSM allows you to keep up with changes in a dynamic IT environment.
Posted: 08 May 2013 | Published: 31 Mar 2013

Hewlett-Packard Company

Managed Services: Why It's Good for Business
sponsored by LabTech Software
WHITE PAPER: This resource reveals the top 5 reasons service providers should offer managed services and the benefits they can provide to the business and their clients.
Posted: 19 Jul 2013 | Published: 19 Jul 2013

LabTech Software

Measure your ITSM Investments
sponsored by Hewlett-Packard Company
WHITE PAPER: This whitepaper covers how to transform your IT service management approach to better align with business goals. It also presents a customer-centric ROI method.
Posted: 06 Mar 2014 | Published: 10 Jan 2013

Hewlett-Packard Company

Next Gen IT and the Cloud
sponsored by ServiceNow
WHITE PAPER: This valuable resource examines how IT is losing control over the enterprise and the need for change in the world of IT, and explores how cloud-driven technology can help you more successfully manage IT services.
Posted: 24 Jul 2013 | Published: 24 Jul 2013

ServiceNow

Next Gen IT Predictions: 2014 and Beyond
sponsored by Cisco Systems, Inc.
WHITE PAPER: This valuable resource details six predictions for the next-generation of IT in 2014 and beyond.
Posted: 04 Apr 2014 | Published: 23 Jan 2014

Cisco Systems, Inc.

On-Demand IT: The Future of IT Infrastructure
sponsored by CA Technologies.
WHITE PAPER: This exclusive whitepaper covers IT on-demand as the key to having an IT department that can adjust to anything your organization throws at it.
Posted: 04 Feb 2014 | Published: 18 Dec 2013

CA Technologies.

Open Group: FAIR -ISO/IEC 27005 Cookbook
sponsored by ComputerWeekly.com
WHITE PAPER: The purpose of this document is to help the security practitioner responsible for their organization’s risk estimation function to utilize The Open Group Risk Management Frameworkin an ISO/IEC 27005 structured process.
Posted: 24 Oct 2011 | Published: 02 Feb 2011

ComputerWeekly.com

Optimize Workloads to Achieve Success with Cloud and Big Data
sponsored by IBM
WHITE PAPER: This whitepaper details how a more dynamic, policy driven automation solution can help IT handle the increasingly complex and heterogeneous data centers created by trends like Big Data and the cloud.
Posted: 04 Apr 2014 | Published: 12 Mar 2014

IBM

Ovum: CIO trends for 2011
sponsored by ComputerWeekly.com
WHITE PAPER: The CIO needs to ensure that the IT function is in a position to help the organization benefit from opportunities that present themselves, creating a flexible IT environment that can exploit existing and emerging technologies to best advantage.
Posted: 21 Oct 2011 | Published: 21 Feb 2011

ComputerWeekly.com

Ovum: Security trends to watch in 2011
sponsored by ComputerWeekly.com
WHITE PAPER: Security needs are growing fast. Businesses are facing a large-scale and well-resourced criminal network intent on defrauding them and their customers. On top of this there is the growing threat of cyber espionage, and the need to meet ever more stringent compliance benchmarks.
Posted: 24 Oct 2011 | Published: 25 Jan 2011

ComputerWeekly.com

Location, Location, Location! Best Practices for Selecting Onshore, Nearshore or Offshore Technology Services
sponsored by Fairway Technologies, Inc.
WHITE PAPER: This white paper provides an overview of ITO, presents benefit and risk assessments of onshore, nearshore and offshore ITO, and offers best practices to assist in selecting an ITO provider. This paper is based on research compiled from published literature as well as interviews and surveys of technology professionals possessing ITO experience.
Posted: 02 Nov 2010 | Published: 02 Nov 2010

Fairway Technologies, Inc.

Making Web 2.0 Work for Your Enterprise: Internal Deployments
sponsored by Oracle Corporation
WHITE PAPER: Making knowledge more visible increases innovation and shortens turnaround times. Increased collaboration accelerates productivity. With Web 2.0, your company transforms into a more-socially connected organization that reacts faster and more effectively to the market.
Posted: 03 Apr 2009 | Published: 01 Aug 2008

Oracle Corporation

Managed Services or Break fix? One Size Doesn’t Fit All
sponsored by GFI Software
WHITE PAPER: This paper examines the benefits of Managed Services using the GFI Building Blocks program.
Posted: 22 Dec 2010 | Published: 22 Dec 2010

GFI Software

Market Overview: SaaS IT Service Management Tools
sponsored by BMC Software, Inc.
WHITE PAPER: This white paper details how to make sure you are selecting the right ITSM tools for your organization.
Posted: 14 Oct 2013 | Published: 21 Feb 2013

BMC Software, Inc.

Mass Personalization: How relevance engines are revolutionizing mass communications
sponsored by xMatters, Inc.
WHITE PAPER: Mass personalization eliminates the need to send the same message en masse at the same time. By reducing communication “noise,” mass personalization enables recipients to focus on what’s relevant to them at the moment that it matters. Read this paper to find out more.
Posted: 08 Sep 2010 | Published: 08 Sep 2010

xMatters, Inc.

Maximizing ROI with the Microsoft-Polycom UC Solution
sponsored by Polycom, Inc.
WHITE PAPER: Read how Microsoft and Polycom’s partnership offers customers an end-to-end, fully interoperable unified communications (UC) solution that combines real-time instant messaging, voice, video, and data to lower business costs, improve productivity, and achieve a faster return on investments (ROI).
Posted: 15 Feb 2011 | Published: 15 Feb 2011

Polycom, Inc.

Mitigating the Risks of Outsourcing
sponsored by Hewlett-Packard Company
WHITE PAPER: When opting for an outsourcing program, CIOs should check the reliability, financial stability and reputation of service providers, advices Shailesh Joshi, head of corporate IT at Godrej Industries. Get further outsourcing insights in this resource.
Posted: 06 Nov 2013 | Published: 06 Nov 2013

Hewlett-Packard Company

Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness
sponsored by BMC Software, Inc.
WHITE PAPER: To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops.
Posted: 26 Jan 2010 | Published: 26 Jan 2010

BMC Software, Inc.

Modern Infrastructure 2013 Seminar
sponsored by SearchDataCenter.com
WHITE PAPER: This white paper describes an upcoming event that will teach you how to take back control of your data center.
Posted: 11 Oct 2013 | Published: 11 Oct 2013

SearchDataCenter.com

Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
sponsored by BMC Software, Inc.
WHITE PAPER: Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
Posted: 17 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Network-aware, End-to-End Service Management
sponsored by Microsoft
WHITE PAPER: This paper details an end to end service management solution that spans the entire infrastructure.
Posted: 19 Oct 2007 | Published: 01 Oct 2007

Microsoft

New Voice of the CIO: Insights From The Global Chief Information Officer Study
sponsored by IBM
WHITE PAPER: This paper, an overview of the findings of the IBM Global CIO Study, can help you get a clearer view of the challenges IT is facing and how some of the most successful CIOs and IT organizations are meeting those challenges.
Posted: 20 May 2011 | Published: 20 May 2011

IBM

Opting Out of the Upgrade Arms Race
sponsored by Star
WHITE PAPER: This paper examines the true cost of the upgrade cycle and evaluates the business case for in-house IT versus fully outsourced.
Posted: 10 Dec 2010 | Published: 10 Dec 2010

Star

Part the Clouds: Find the True Business Value
sponsored by Dell, Inc. and Intel®
WHITE PAPER: A company-wide journey to the cloud can be very complex and is accomplished in multiple stages, with many intermediate goals to meet. This white paper discusses how one provider offers the right hardware, software and services to smooth your transition and ensure an optimal cloud experience.
Posted: 21 Nov 2011 | Published: 21 Nov 2011

Dell, Inc. and Intel®

People and Processes: Keys to IT as a Service Success
sponsored by VMware, Inc.
WHITE PAPER: ITaaS has transformed how businesses operate, making them more efficient and smarter.  Learn the eight things you can do as a CIO to accelerate the benefits of ITaaS in your workplace.
Posted: 01 Aug 2013 | Published: 01 Aug 2013

VMware, Inc.
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