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Government Agencies (U.S.)

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ALSO CALLED: Federal Agencies, Regulatory Committees, Agencies, Government Industry, Government Departments, Interagency Committees, Regulatory Organizations
DEFINITION: Citizen relationship management is a growing effort at all levels of government to respond quickly, succinctly and accurately to citizen requests or inquiries for answers to questions and general information about policies, practices, and procedures. This term takes CRM as its abbreviation, and is a deliberate play on the more common expansion of that abbreviation, customer relationship management  … 
Definition continues below.
Government Agencies (U.S.)White Papers (View All Report Types)
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Solving Security Challenges for Government Cloud-Based IT Environments
sponsored by Red Hat
WHITE PAPER: Faced with tigher budgets, the federal government is also moving into cloud technology. Access this white paper to explore how new technologies are enabling the government to address unique security concerns while reaping cloud benefits.
Posted: 30 Dec 2011 | Published: 30 Dec 2011

Red Hat

Modern Cyber Threats and Government Agencies
sponsored by M86 Security
WHITE PAPER: View this paper to explore how and why targeted attacks work, modern cyber attacks in the real world, the rise in public sector attacks, Web and email security solutions and more.
Posted: 18 Nov 2011 | Published: 18 Nov 2011

M86 Security

Building Solutions For Smarter Governments: Six Ways to Increase Responsiveness, Service Quality, Accountability and Taxpayer Value
sponsored by IBM
WHITE PAPER: This paper describes how smarter government means making operations and services truly citizen-centric, integrating their service delivery, coordinating programs and allowing a choice of access channels, as well as placing the most needed transactions on the Web.
Posted: 21 Jan 2011 | Published: 21 Jan 2011

IBM

Smartphones: A Savvy Strategy for Government Employees
sponsored by BlackBerry
WHITE PAPER: There is no reason why government agencies shouldn’t take advantage of all that smartphones have to offer. Employed efficiently, smartphones can address several organizational imperatives, including cost savings, greater mobility, increased telework options and sensitivity to environmental concerns. Continue reading to learn more.
Posted: 12 Jan 2011 | Published: 11 Jan 2011

BlackBerry

Enterprise Content Management for Transforming Government
sponsored by EMC Corporation
WHITE PAPER: Read this issue brief by Center for Digital Government to learn how the Commonwealth of Massachusetts and the County of San Diego are improving service delivery by managing information electronically.  What benefits could ECM bring to your agency?
Posted: 10 Dec 2010 | Published: 10 Dec 2010

EMC Corporation

Roadmap to Effective eGovernment
sponsored by EMC Corporation
WHITE PAPER: Learn how roadmap to effective eGovernment provides you with a pragmatic, manageable and cost-effective guide to identify which pieces of your information infrastructure can be strengthened to become a high-performance government agency.
Posted: 09 Dec 2010 | Published: 09 Dec 2010

EMC Corporation

Enhancing Constituent Perceptions with CRM for Public Sector: Advancing Beyond Efficiency and Service Improvements
sponsored by SAP America, Inc.
WHITE PAPER: By using a CRM strategy with software solutions, government agencies can achieve a host of benefits when it comes to streamlining business processes and analytical capabilities. Read on to learn how By enabling such CRM processes, governments can build communication campaigns that help shape the public’s perceptions and advance the value delivered.
Posted: 02 Sep 2010 | Published: 02 Sep 2010

SAP America, Inc.

Achieving Federal Desktop Core Configuration Compliance with Lumension Solutions
sponsored by Lumension
WHITE PAPER: The Federal Desktop Core Configuration (FDCC) is an OMB mandated security configuration set applicable within United States Federal Government agencies. Learn how you can address each of the FDCC requirements with Lumension Vulnerability Management.
Posted: 18 Jun 2009 | Published: 28 May 2009

Lumension

Maximizing the Value of Economic Stimulus Funds
sponsored by SAP America, Inc.
WHITE PAPER: The American Recovery and Reinvestment Act (ARRA) was a dramatic action designed to quickly stimulate an economic recovery in the United States. This SAP Executive Insight examines some of the major challenges agencies face with respect to this stimulus plan. It describes how governments can transform their organization to devote more resources..
Posted: 05 Jun 2009 | Published: 05 Jun 2009

SAP America, Inc.

Beyond the Tag: Finding Radio-frequency Identification (RFID) Value in Manufacturing and Distribution Applications
sponsored by Intermec
WHITE PAPER: This white paper will describe how companies have used internal RFID systems to reduce costs and improve efficiency, and explain how the lessons learned can be applied to a variety of industrial operations.
Posted: 04 Mar 2009 | Published: 04 Mar 2009

Intermec

Critical Technologies for Compliance and Risk Management
sponsored by Siperian, Inc.
WHITE PAPER: Due to the financial meltdown in the mortgage-backed securities industry, new compliance requirements will be implemented. Read this paper to find out how organizations can ensure compliance with stricter regulations and manage risk appropriately so the business does not slip into non-compliance resulting in negative publicity or punitive fines.
Posted: 20 Feb 2009 | Published: 20 Feb 2009

Siperian, Inc.

Into the Future: The Fast Track for Financial Markets
sponsored by IBM Line of Business
WHITE PAPER: This paper explores how high performance computing solutions from IBM can enable high-velocity financial analytics and trading.
Posted: 17 Jun 2008 | Published: 01 Sep 2007

IBM Line of Business

Improving Communications in Emergency Situations: Mobile Business Continuity Planning Solutions That Help Mitigate Risks and Improve Responsiveness to Emergency Situations
sponsored by BlackBerry
WHITE PAPER: This white paper addresses the ways in which organizations can ensure preparedness by deploying wireless software solutions based on the BlackBerry Enterprise Solution and BlackBerry applications from Wallace Wireless.
Posted: 08 Apr 2008 | Published: 01 Jan 2007

BlackBerry

Out of the Cubicle and into the Field - Mobility Matters in Extending Public Service Delivery
sponsored by BlackBerry
WHITE PAPER: This paper from the Center for Digital Government explores the drivers and benefits for going mobile in the public sector. It also includes success stories from early adopters, as well as suggestions for getting started.
Posted: 18 Mar 2008 | Published: 01 Jan 2007

BlackBerry

Deploy Real-time Operational Detection and Prevention to Combat Various Threats and Fraud.
sponsored by IBM Software Group
WHITE PAPER: When you understand people and their names in context and in real time, you have an increased capability to preempt threats and fraud. Find out what you can do to help protect your business.
Posted: 13 Mar 2008 | Published: 01 Jan 2007

IBM Software Group
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GOVERNMENT AGENCIES (U.S.) DEFINITION (continued): …  . Ultimately, the goal of both CRMs is to foster closer, more effective and efficient working relationships, to better anticipate and meet customer/citizen needs and to develop a more detailed working understanding of what customers/citizens want, expect, and need from those who serve them.USA Services, a presidential E-Government initiative, is related to citizen relationship management. Overseen by the Government Services Administration's (GSA) Office of Citizen Services and Communications, USA Services seeks to provide rapid, accurate, and consistent information about how the government works, … 
Government Agencies (U.S.) definition sponsored by WhatIs.com, powered by WhatIs.com an online computer dictionary

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