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Travel Industry: How to Drive Customer Acquisition and Retention with Personalized, Seamless Experiences
sponsored by Gigya
WHITE PAPER: Legacy technologies built for employee identities aren't effective at transforming customer data into actionable insight. Discover how a purpose-built customer identity and access management platform can help travel companies capture, manage, and leverage customer data across digital channels to drive greater customer engagement and loyalty.
Posted: 21 Apr 2016 | Published: 31 Dec 2015

Gigya

Measuring the Business Impacts of Effective Data: Chapter One of a Three-Part Study
sponsored by Sybase, an SAP company
WHITE PAPER: This study of over 150 Fortune 1000 firms from every major industry or vertical explores issues associated with the lifeblood of today’s enterprises: data. The findings demonstrate the often dramatic impacts that even marginal investments in information technology can have when that technology addresses data quality, usability, and intelligence.
Posted: 02 Nov 2010 | Published: 02 Nov 2010

Sybase, an SAP company

Rising Above the Competition as a Cloud Services Provider: Five Effective Steps for Claiming Your Share of the Pie
sponsored by CA Technologies.
WHITE PAPER: Learn how you can rise above the competition as a cloud provider, especially by using the five key steps outlined in this resource.
Posted: 06 Apr 2012 | Published: 06 Apr 2012

CA Technologies.

Managing and Securing Mobile Healthcare Data and Devices
sponsored by Fiberlink Communications
WHITE PAPER: Regulatory compliance tops the list of concerns among healthcare and life sciences IT professionals with 86% of healthcare IT decision-makers rating it as a high or critical priority over the course of the coming year. Check out this paper to find out more!
Posted: 17 Mar 2010 | Published: 17 Mar 2010

Fiberlink Communications

Small Form Factor (SFF) SAS - Meeting the Demanding Requirements in Specific Markets
sponsored by Xtore
WHITE PAPER: SAS technology has been proven to be the most versatile storage solution in data transfer and high performance. Read this white paper to learn about a solution that renders the necessary performance needed for your client's expanding market requirements.
Posted: 22 Aug 2007 | Published: 01 Aug 2007

Xtore

Global Contact Center Benchmarking Report 2016
sponsored by Dimension Data
WHITE PAPER: Explore this global benchmarking report to uncover trends and statistics for contact centers in 2016, as well as tips on delivering a better customer experience.
Posted: 29 Apr 2016 | Published: 29 Apr 2016

Dimension Data

Contact Center Infrastructure and Software: Vendor Assessment
sponsored by Genesys
RESEARCH CONTENT: This vendor assessment examines the key players in the worldwide contact center infrastructure and software (CCIS) market, analyzing their current capabilities as well as longer-term strategies going forward. Access now for help in identifying vendors that suit the needs of your CCIS deployment projects.
Posted: 15 Feb 2016 | Published: 31 Jul 2015

Genesys

10 Steps to a More Social Contact Center
sponsored by Oracle Corporation
EGUIDE: This expert e-guide reveals the actions you can take to manage social media contact more efficiently. Inside, Donna Fluss, founder of DMG Consulting, explains the benefits and limitations of workforce management systems for social media. Bonus: Discover the 10 steps to create a successful call center social media strategy.
Posted: 03 Feb 2016 | Published: 29 Jan 2016

Oracle Corporation

SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Customer Experience Exchange E-Zine: Issue 3
sponsored by SearchCRM
EZINE: In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
Posted: 20 Mar 2012 | Published: 20 Mar 2012

SearchCRM

5 Critical Requirements For a Future Ready Contact Center
sponsored by Genesys
EBOOK: Is your contact center future-ready? In this e-book you will learn how to deliver an effortless customer experience across multiple channels.
Posted: 11 Feb 2016 | Published: 31 Dec 2014

Genesys

Analyst Report: Proactively Managing ITSM 2.0 Assets
sponsored by Gartner
ANALYST REPORT: Access this analyst report by Gartner to learn how to update your ITSM 2.0 tooling strategies regularly to accommodate shifts in market drivers, tool capabilities, and supplier landscapes.
Posted: 12 Apr 2016 | Published: 31 Aug 2015

Gartner

5 Contact Center Trends You Need to Know
sponsored by Mitel Networks Limited
WHITE PAPER: This white paper reveals contact center trends to help you stay competitive in your industry and enable quality customer experiences. Uncover the top 5 ways the contact center is changing.
Posted: 06 Apr 2016 | Published: 31 Dec 2015

Mitel Networks Limited

What Tools are New in the Contact Center?
sponsored by SearchCRM
EGUIDE: This E-Guide takes a look at the latest advanced contact center technologies that can help agents better anticipate customer needs and accelerate the resolution of customer cases.
Posted: 19 Jul 2013 | Published: 19 Jul 2013

SearchCRM

Conflicker Working Group - Lessons learned from Conflicker
sponsored by ComputerWeekly.com
WHITE PAPER: In November 2008, Conficker A, the first of five variants of the malware, rapidly began infecting computers which had failed to install a Microsoft patch released just weeks earlier. In late December 2008, Conficker B added new mechanisms for distribution including USB storage devices.
Posted: 24 Oct 2011 | Published: 31 Jan 2011

ComputerWeekly.com

Smart Service Management Transforms Corporate IT
sponsored by Matrix42
WHITE PAPER: In this white paper, you will discover a holistic, integrated approach to service management that utilizes modern automation and management tools, enabling CIOs to overcome potentially costly shadow IT, rising IT complexity and device diversity, and more.
Posted: 07 Mar 2016 | Published: 31 Dec 2015

Matrix42

Forging a CEM Strategy That Can Power Commerce
sponsored by SearchCRM
EBOOK: This three-part expert guide focuses on the steps to take to engage customers in the ever-growing e-commerce industry. Inside, discover the 6 key factors that can make or break a customer's shopping experience.
Posted: 17 Apr 2014 | Published: 22 Apr 2014

SearchCRM

Case Study: Tesco's £65 million data centre strategy to drive online growth
sponsored by ComputerWeekly.com
CASE STUDY: This Computer Weekly case study, packed with photographs and data, gives the inside story of Tesco's £65 million data centre strategy.
Posted: 21 Nov 2012 | Published: 21 Nov 2012

ComputerWeekly.com

Modernization in Today's Contact Centers
sponsored by Mitel Networks Limited
EGUIDE: This 3-part essential guide evaluates hosted contact centers, employee social networks, and the viability of SIP and the cloud as potential upgrades so you can proceed confidently when faced with the prospect of modernization.
Posted: 15 Apr 2016 | Published: 08 Apr 2016

Mitel Networks Limited

Navigating your Future within an SOA information manufacturing system
sponsored by ComputerWeekly.com
BOOK: As the IT industry reaches maturity, IT departments should think of themselves not as data centres but as manufacturing centres for information. Terry Keene argues in this short e-book.
Posted: 27 Aug 2013 | Published: 27 Aug 2013

ComputerWeekly.com

CW Buyer's Guide: Optimising networks for cloud computing and virtualisation
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This six-page Computer Weekly Buyer's Guide to cloud networking highlights the factors CIOs and senior IT professionals need to consider as they plan their networking  strategies.
Posted: 31 Jan 2012 | Published: 05 May 2012

ComputerWeekly.com

Building Information Modeling and Intelligent Green Buildings
sponsored by CommScope
WHITE PAPER: Discover in this white paper how building information modeling encourages collaborative behaviors that unlock new, more efficient ways of working at all stages of a project lifecycle. Read on to see how the U.K reduces construction capital cost and carbon burden like by 20%, and learn how your organization can do so as well.
Posted: 21 Apr 2016 | Published: 31 Oct 2015

CommScope

IT Handbook: Building Blocks of Data Center Construction
sponsored by SearchDataCenter.com
WHITE PAPER: Data center demands continue to skyrocket, forcing organizations to build new facilities with meager funds. This expert handbook will help you future-proof your investments and avoid costly construction mistakes.
Posted: 30 Nov 2011 | Published: 30 Nov 2011

SearchDataCenter.com

Curbing Colocation Costs: Your 5 Questions Answered on Data Center Outsourcing
sponsored by CenturyLink Business
EGUIDE: There are more IT outsourcing options than ever before, but with additional choices come more pitfalls to consider before making a colocation commitment. In this expert e-guide, Clive Longbottom, renowned ITC industry analyst, will walk you through a 10-point checklist to aid you in ranking potential colocation companies.
Posted: 11 Apr 2016 | Published: 06 Apr 2016

CenturyLink Business

7 Considerations for Running Your Workloads in a Public Cloud
sponsored by Red Hat
WHITE PAPER: So, how do you move a workload (or write a new app) for a public cloud and enable the flexibility of a hybrid cloud? In this white paper, you'll discover 7 considerations for running your workloads in a public cloud.
Posted: 14 Aug 2015 | Published: 31 Dec 2013

Red Hat

Computer Weekly – 26 January 2016: Beyond India – the emerging outsourcing destinations
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we look at the growing number of offshore alternatives to the dominant outsourcing destination of India. We examine how to respond if your organisation is affected by a data breach. And we analyse how virtualisation technology can help improve your disaster recovery strategy. Read the issue now.
Posted: 22 Jan 2016 | Published: 26 Jan 2016

ComputerWeekly.com

Computer Weekly - 19 June 2012: How to succeed at desktop virtualisation
sponsored by ComputerWeekly.com
EZINE: In this week’s Computer Weekly, our latest Buyer's Guide examines best practice in desktop virtualisation. We ask if a six-year-old technology could be a key to tackling IT security threats. And we look at how universities are dealing with their IT challenges as they await the first intake of students at new higher tuition fees. Read the issue now.
Posted: 18 Jun 2012 | Published: 19 Jun 2012

ComputerWeekly.com

Is 2016 the Year to Hyper-Converge Your Architecture?
sponsored by SimpliVity
EGUIDE: In this e-guide, expert George Crump outlines what you need to look at within your own infrastructure when considering hyper-converged, including how far you are down the virtualization path, the number of VMs you need to run your business, and more. Read on and you will also learn the benefits hyper-converged can offer to your enterprise.
Posted: 03 Mar 2016 | Published: 29 Feb 2016

SimpliVity

Modern Infrastructure E-zine: Storage for a Containerized World
sponsored by SearchDataCenter.com
EZINE: The hype around containers may have reached a fever pitch, but enterprise's weighing how many eggs to put in that basket should consider how well (or how poorly) containers meet their data storage needs before they take things any further. This exclusive issue of the Modern Infrastructure E-Zine takes a look at storage for a containerized world.
Posted: 20 Apr 2016 | Published: 20 Apr 2016

SearchDataCenter.com

CW Buyer's Guide: Private Cloud
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This Computer Weekly Buyers guide gives you the facts you need to help you plan and execute your private cloud strategy.
Posted: 24 Aug 2012 | Published: 22 Mar 2012

ComputerWeekly.com
 
 
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