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FSO Communications White Papers (View All Report Types)
 
Five Key Initiatives To Wow Your Workforce With Your Service Desk
sponsored by ServiceNow
WHITE PAPER: In this white paper, learn about five ways you can improve your service desk both internally and externally. Read on and see how you can enhance your workforce's productivity, improve end-user satisfaction, and much more.
Posted: 14 Mar 2016 | Published: 14 Mar 2016

ServiceNow

Pricing E-book: 5 Proven Tips for Maximizing Profits with BPM
sponsored by ConnectWise
WHITE PAPER: In this white paper, discover 5 best practices for determining a price-point to maximize profitability, including: know the difference between cost and value, prove your worth, and 3 more. Additionally, learn how a business management platform can assist you in putting these best practices to work.
Posted: 20 Jan 2016 | Published: 20 Jan 2016

ConnectWise

Make Optimizing Business Services Less Art, More Science
sponsored by BMC
WHITE PAPER: This white papers offers information to help IT groups map out business needs to IT metrics, identify potential bottlenecks, and provision the right level of resources for each project at the right time. Read on to find the correct balance between under-provisioning and overprovisioning in order to reduce costs while optimizing service.
Posted: 28 Jul 2016 | Published: 01 Jan 2016

BMC

Cutting-Edge IT: Moving from Nodes to Applications at Wells Fargo
sponsored by Puppet
WHITE PAPER: To create complete and shared visibility into change for their global infrastructure, the IT team at Wells Fargo embarked on a DevOps journey. Find out how they created a strategy to manage change for all the bank's apps, transition from a node to an app-centric view, and take an API-first approach.
Posted: 06 Sep 2016 | Published: 06 Sep 2016

Puppet

MSPs: Top 4 Signs It's Time for a New RMM
sponsored by LogicNow
WHITE PAPER: In this white paper, explore the top 4 warning signs it's time for a new remote monitoring and management (RMM) platform and discover 2 best practices for making a successful RMM switch.
Posted: 21 Aug 2015 | Published: 31 Dec 2014

LogicNow

Video Collaboration in the Field: Resolve Issues Faster
sponsored by LogMeIn, Inc.
WHITE PAPER: As customer expectations rise and competition becomes more intense, service organizations need a way to resolve issues faster. Explore how collaborative video tools can improve issue resolution and deliver better customer experiences.
Posted: 24 May 2016 | Published: 31 Jul 2015

LogMeIn, Inc.

Seven Red Flags to Watch Out for When Selecting a Data Center Provider
sponsored by CyrusOne
WHITE PAPER: This strategic white paper identifies 7 red flags that should raise concern for IT professionals selecting a data center provider. Some of these red flags include: high rate of employee attrition, issues with facility upkeep, inattentive data center employees and more.
Posted: 01 Aug 2016 | Published: 01 Jan 2016

CyrusOne

Best Practices Guide to IT Service Management
sponsored by Matrix42
WHITE PAPER: This white paper takes a look at some of the top challenges that IT service managers face today and offers strategies for overcoming them. Learn how to achieve complete service cost transparency, faster service management, and more.
Posted: 04 Mar 2016 | Published: 31 Dec 2015

Matrix42

Top 10 IoT Technologies for 2017 and 2018
sponsored by Gartner
WHITE PAPER: This feature analysis from Gartner, discusses 10 technologies that will be vital for organizations to unlock the full potential of the IoT as part of their digital business strategies in the future. Download now to access information on – when these technologies will become relevant, who will be impacted and some of the cautions to be mindful of.
Posted: 14 Jul 2016 | Published: 22 Jan 2016

Gartner

Outsourcing IT Projects to Managed Hosting or the Cloud
sponsored by Rackspace
WHITE PAPER: View this white paper to discover 12 critical success factors when outsourcing IT to managed hosting or the cloud.
Posted: 09 Jan 2015 | Published: 07 Jun 2014

Rackspace
 
 
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