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May 21, 2013

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1.9GHz DECT 6.0: The New Standard in Wireless Technology sponsored by Plantronics, Inc. WHITE PAPER: Using a wireless headset previously caused problems because of interference with other devices. Read this white paper that details the benefits of using wireless devices that utilize the 1.9GHz band to avoid interference issues. Posted: 22 Jan 2007 \| Published: 12 Oct 2006 TOPICS: Call Center Management \| Call Center Services \| Call Centers \| Federal Communications Commission \| Wireless Development Tools \| Wireless Hardware \| Wireless Systems \| Wireless Telephony Systems \| WLAN Protocols

Consensual Fax: Strategies for Happy Customers and FCC Compliance sponsored by FaxBack, Inc. WHITE PAPER: Provides a brief introduction to the July 2003 updated FCC regulations regarding fax and discusses tools to help companies fax responsibly. Posted: 18 Sep 2003 \| Published: 01 May 2004 TOPICS: Fax Services \| Fax Software \| Federal Communications Commission \| Opt-In/Opt-Out Marketing \| Regulatory Compliance \| Telecommunications Regulations

Out of the Cubicle and into the Field - Mobility Matters in Extending Public Service Delivery sponsored by BlackBerry WHITE PAPER: This paper from the Center for Digital Government explores the drivers and benefits for going mobile in the public sector. It also includes success stories from early adopters, as well as suggestions for getting started. Posted: 18 Mar 2008 \| Published: 01 Jan 2007 TOPICS: Government Agencies (non-U.S.) \| Government Agencies (U.S.) \| Handheld Devices \| Mobile Device Management \| Public Administration \| Public Sector \| Wireless Applications Software \| Wireless Computing

Enterprise Content Management for Transforming Government sponsored by EMC Corporation WHITE PAPER: Read this issue brief by Center for Digital Government to learn how the Commonwealth of Massachusetts and the County of San Diego are improving service delivery by managing information electronically. What benefits could ECM bring to your agency? Posted: 10 Dec 2010 \| Published: 10 Dec 2010 TOPICS: Compliance (Systems Operations) \| Dashboards \| Data Management \| Data Storage \| Enterprise Content Management \| Government Agencies (U.S.) \| Information Management \| Records Management

The 7 Deadly Skills of The Perfect Employee sponsored by Skillsoft WHITE PAPER: This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied. Posted: 23 Apr 2012 \| Published: 23 Apr 2012 TOPICS: Certification Programs \| eLearning \| Employee Performance Management (EPM) \| IT Agents \| Training \| Training and Educational Services \| Training Software

Extending Reach and Ensuring Effectiveness of Leadership Development: The Role of Technology-Based Learning sponsored by Skillsoft WHITE PAPER: This paper discusses leadership development and the role of technology-based learning in leadership development programs. Posted: 18 Apr 2012 \| Published: 01 Apr 2010 TOPICS: Certification Programs \| Employee Performance Management (EPM) \| Executive Training \| IT Agents \| IT Workforce \| Leadership \| Training

Boost Government Revenues Without a Tax Increase sponsored by SAP America, Inc. WHITE PAPER: SAP analytics solutions can help today's government agencies overcome the many challenges associated with tax discovery. Read on to learn how SAP's public sector software solutions can benefit government agencies by improving performance, reducing costs and streamlining service delivery. Posted: 29 Jun 2012 \| Published: 29 Jun 2012 TOPICS: Business Intelligence \| Business Intelligence Software \| Data Analytics \| Data Management \| Data Management Software \| Data Mining \| Data Mining Software \| Data Quality \| Financial Applications Software \| Financial Industry Organizations \| Financial Management \| Financial Services \| Financial Services Industry \| Government Agencies (U.S.) \| Information Management \| Information Management Software \| Public Sector \| SAP (Product)

Deploy Real-time Operational Detection and Prevention to Combat Various Threats and Fraud. sponsored by IBM Software Group WHITE PAPER: When you understand people and their names in context and in real time, you have an increased capability to preempt threats and fraud. Find out what you can do to help protect your business. Posted: 13 Mar 2008 \| Published: 01 Jan 2007 TOPICS: Deployment \| Fraud \| Government Agencies (U.S.) \| Security \| Software \| Threats

Critical Technologies for Compliance and Risk Management sponsored by Siperian, Inc. WHITE PAPER: Due to the financial meltdown in the mortgage-backed securities industry, new compliance requirements will be implemented. Read this paper to find out how organizations can ensure compliance with stricter regulations and manage risk appropriately so the business does not slip into non-compliance resulting in negative publicity or punitive fines. Posted: 20 Feb 2009 \| Published: 20 Feb 2009 TOPICS: Business Processes \| Compliance (Finance) \| Compliance Best Practices \| Government Agencies (U.S.) \| Gramm-Leach-Bliley Act \| Master Data Management \| Regulatory Compliance \| Risk Management \| Web Content Management

Enhancing Constituent Perceptions with CRM for Public Sector: Advancing Beyond Efficiency and Service Improvements sponsored by SAP America, Inc. WHITE PAPER: By using a CRM strategy with software solutions, government agencies can achieve a host of benefits when it comes to streamlining business processes and analytical capabilities. Read on to learn how By enabling such CRM processes, governments can build communication campaigns that help shape the public’s perceptions and advance the value delivered. Posted: 02 Sep 2010 \| Published: 02 Sep 2010 TOPICS: Business Process Management \| CRM \| CRM Best Practices \| CRM Software \| Customer Loyalty \| Customer Retention \| Government Agencies (U.S.) \| SAP (Product) \| Social Networking \| Web 2.0

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