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ALSO CALLED: Email Management Utilities, e-Mail Management Applications, Email Management Tools, Email Monitoring Software, Electronic Mail Management Systems, Email Management Programs, Electronic Mail Response Software, e-Mail Automation Software, e-Mail Management Programs, e-Mail Management Utilities, Email Automation Software, Electronic Mail Management Applications, Email Management Applications, Email Response Software, Electronic Mail Management Utilities, Electronic Mail Management Programs, Email Management Systems, e-Mail Management Tools, e-Mail Monitoring Software, Auto Responders, e-Mail Response Software, Electronic Mail Management Software, Electronic Mail Monitoring Software, e-Mail Management Systems, e-Mail Management Software, Electronic Mail Automation Software, and Electronic Mail Management Tools
DEFINITION: An email response management service (ERMS) is a set of programs that automatically handles email messages and attachments according to user-defined rules. A comprehensive ERMS product includes reporting and history components to ensure that messages are not forgotten or misplaced. In addition, messages and attachments are backed up and archived. ERMS products are routinely used by small, medium and
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