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May 26, 2012

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Electronic Mail White Papers (View All Report Types)

Why Consider Serena For Orchestrating IT Service Management: 3 Reasons To Evaluate Serena When Replacing Or Extending Existing Service Desk Solutions sponsored by SERENA Software, Inc. WHITE PAPER: Read this white paper to learn about how Serena is well positioned to help customers that want to re-evaluate, restructure and orchestrate their service delivery processes that cross organizational boundaries as part of a broader ITSM initiative. Posted: 03 Apr 2012 \| Published: 03 Apr 2012 TOPICS: Business IT Alignment \| Business Process Management \| Business Process Management Software \| Business Processes \| Business Service Management \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| ITIL

ManageIQ Enterprise Cloud Management: A unified management solution for deploying and managing highly reliable, secure and elastic cloud services within your enterprise sponsored by ManageIQ WHITE PAPER: This essential resource explores how a unified cloud management platform can help you monitor, optimize and streamline IT operations to accelerate service delivery and maximize resource utilization. Posted: 08 May 2012 \| Published: 08 May 2012 TOPICS: Cloud Computing \| Cloud Management \| IT Services \| Private Cloud \| Service Level Management \| Workload Automation

Why ITIL® is Important sponsored by Global Knowledge WHITE PAPER: Discover what the Information Technology Infrastructure Library (ITIL) is and what benefits your organization can gain from leveraging this set of best practices, such as improved service delivery and increased agility. Posted: 16 Apr 2012 \| Published: 16 Apr 2012 TOPICS: Best Practices \| Change Management \| IT Management \| IT Service Management \| IT Services \| ITIL \| Service Level Management

10 Security Concerns for Cloud Computing sponsored by Global Knowledge WHITE PAPER: Read this paper to learn the many benefits of cloud computing as well as the 10 security concerns that need to be addressed when considering moving critical applications and sensitive data to public and shared cloud environments. Posted: 17 Mar 2010 \| Published: 17 Mar 2010 TOPICS: Access Control \| Business Continuity Planning \| Cloud Computing \| Disaster Recovery \| IT Outsourcing Services \| IT Services \| Platform as a service \| Private cloud computing \| Public cloud computing \| Regulatory Compliance \| SLA \| Software as a Service

Mobile Internet 3.0: How Operators Can Become Service Innovators and Drive Profitability sponsored by Juniper Networks, Inc. WHITE PAPER: Mobile operators today have the distinct ability to become service innovators and drive profitability with the advent of Mobile Internet 3.0. Learn how you can expand your data revenue base in this resource. Posted: 01 May 2012 \| Published: 01 May 2012 TOPICS: Cloud Computing \| Cloud Management \| Data Management \| Internet \| Internet Access \| Internet Services \| Management Service Providers \| Mobile Device Management \| Mobile Device Management Software \| Mobile Middleware \| Mobile Workers \| VARs

Data Center Efficiency in the Virtual Era: Step 3 - Automate sponsored by Dell, Inc. and Intel WHITE PAPER: This final installment of a three-part series explores how automation builds on the stable, efficient base formed by a standardized, simplified, virtualized infrastructure to create a scalable resource to serve business needs. Posted: 31 Aug 2010 \| Published: 31 Aug 2010 TOPICS: Cloud Computing \| Data Center Consolidation \| Data Center Infrastructure Efficiency \| Data Center Management \| IT Services \| Multi-core Processors \| Server Consolidation \| Server Virtualization \| VMware ESX

Powering the Cloud: Optimizing Data Center and Cloud Operations in an Energy Constrained World White Paper sponsored by CA Technologies. WHITE PAPER: Discover why data center power consumption has become a driving force behind operational and investment decisions. Gain insight into cloud and IT service providers need for a data center power management solution – one that enables IT to attain a holistic view of demand and consumption at a device, circuit, and phase level. Posted: 15 May 2012 \| Published: 15 May 2012 TOPICS: Business Process Management \| Cloud Management \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Center Power Management \| Data Centers \| IT Management \| IT Services \| Power Usage Effectiveness (PUE)

CW+: 500 Club case study: The Royal Mail approach to supplier relationship management sponsored by ComputerWeekly.com WHITE PAPER: Your IT department and your suppliers are at loggerheads. There is a culture of one-upmanship and awkwardness on both sides. It’s not quite war, but its getting there. What do you do? Posted: 21 Oct 2011 \| Published: 21 Oct 2011 TOPICS: IT Outsourcing Services \| IT Services \| Outsourcing

SaaS-based Service Management: Tailor to the Business with Ease sponsored by Nimsoft, Inc. WHITE PAPER: Learn how SaaS-based service management can help you eliminate the cost and distraction of platform maintenance, minimize upgrade costs and disruptions, tailor to the business without complex coding, and more. Posted: 04 Jan 2012 \| Published: 04 Jan 2012 TOPICS: Business IT Alignment \| Cloud Computing \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Spending \| Software as a Service

The Benefits of Cloud Computing: A New Era of Responsiveness, Effectiveness and Efficiency in IT Service Delivery sponsored by IBM WHITE PAPER: Cloud computing is a style of computing whose foundation is the delivery of services, software and processing capacity using private or public networks. The focus of cloud computing is the user experience, and the essence is to decouple the delivery of computing services from the underlying technology. Read this paper to find out so much more. Posted: 20 Oct 2010 \| Published: 20 Oct 2010 TOPICS: Cloud Computing \| Data Center Management \| Data Centers \| Infrastructure Management \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services

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