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Electronic Banking Industry White Papers (View All Report Types)
 
Banks are Striking Gold in the Contact Center
sponsored by Calabrio, Inc.
WHITE PAPER: This resource details how banking contact centers can streamline operations and drive success by discovering the true nature of all customer conversations. Access this white paper to discover how your bank can utilize analytics software to extract the highest value out of your contact centers.
Posted: 04 Aug 2015 | Published: 04 Aug 2015

Calabrio, Inc.

Rebuilding the Banking Landscape: Restoring Customer Confidence and Returning to Growth
sponsored by Micro Focus, Ltd
WHITE PAPER: This paper looks at the ways that banks are having to adapt to rise to these challenges, the constraints they face and how innovative changes in IT infrastructure can release time, money and capacity to meet the demands of the new banking landscape.
Posted: 22 Jul 2010 | Published: 22 Jul 2010

Micro Focus, Ltd

Financial Giant Cuts Costs through Offshore Testing Services
sponsored by Hexaware Technologies
WHITE PAPER: Learn how one company was able to utilize cost effective offshore support for use acceptance testing (UAT) of customer applications, ensuring cost benefits and reduce failure rates.
Posted: 10 Apr 2008 | Published: 01 Apr 2008

Hexaware Technologies

10 Questions to Ask Before Buying an Optimization Solution
sponsored by FICO
WHITE PAPER: This paper outlines the 10 questions you should ask to help you understand the requirements – and avoid the pitfalls – of decision optimization. Read more about the lessons learned from FICO’s extensive work with clients successfully using optimization today.
Posted: 04 Mar 2011 | Published: 04 Mar 2011

FICO

Optimize Customer Experience to Achieve Competitive Advantage
sponsored by Wipro Technologies
WHITE PAPER: Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area.
Posted: 21 Oct 2009 | Published: 21 Oct 2009

Wipro Technologies

The Rise, Fall and Rise of Branch Banking
sponsored by IBM
WHITE PAPER: If you want to see bottom line results then reinvigorate by optimizing information assets and business processes across your enterprise.
Posted: 17 Mar 2008 | Published: 13 Mar 2008

IBM

Smarter Customers, Smarter Commerce: Innovations in the Banking Industry
sponsored by IBM
WHITE PAPER: Banks today must reassess their business models and focus more on efficiency, data collection and risk management in order to stay competitive. Uncover a unique framework that can help meet your business objectives and allow for better data management in the highly regulated financial industry.
Posted: 13 Apr 2012 | Published: 13 Apr 2012

IBM

Protecting Commercial Online Banking Customers from Next-Generation Malware
sponsored by IronKey
WHITE PAPER: Cybercriminals are now using advanced malicious software (malware) to attack the computers of finance professionals in companies and government agencies. Read this paper now to learn how your business can stay protected from these threats.
Posted: 22 Nov 2010 | Published: 22 Nov 2010

IronKey

Fiserv: Saving $8 million in five years and helping banks improve business outcomes using IBM technology
sponsored by IBM
WHITE PAPER: Access the following white paper to uncover an analytics solution that is helping banks compete with their larger counterparts. Discover how you can gain the critical analytical insights from your data—fast—when you need it and where you need it, all while saving capital to push towards innovation
Posted: 20 Dec 2013 | Published: 20 Dec 2013

IBM

Cisco IBSG Global Research Reveals New Ways for Banks To Prosper in an Omnichannel World
sponsored by Cisco Systems, Inc.
WHITE PAPER: Banking customers worldwide are ready for an omnichannel experience – are you ready to give it to them? This resource describes the concept of omnichannel banking, why your customers need it, and why you shouldn't wait to offer it to them.
Posted: 17 Aug 2012 | Published: 17 Aug 2012

Cisco Systems, Inc.
 
 
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