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ESMRWhite Papers (View All Report Types)
 
How to Meet the Growing Demands on IT: Four Steps Along the Path
sponsored by Rackspace
WHITE PAPER: In this informative resource, gain critical insights into a new "service broker" model of IT operations that can provide end users with faster service, enable IT teams to undertake more strategic projects, and allow management to see more clearly IT's business contributions.
Posted: 10 Nov 2014 | Published: 10 Nov 2014

Rackspace

Which CIO Wins in an M&A? It’s a Roll of the Dice
sponsored by Hewlett-Packard Company
WHITE PAPER: Read on to gain critical insight from industry strategic management leader Philippe Haspeslagh on achieving balance after a merger and acquisition, which are often costly and complex.
Posted: 07 Feb 2014 | Published: 03 Jul 2013

Hewlett-Packard Company

Important Considerations for Integrating IT and Combining Business Processes in a Merger or Acquisition
sponsored by Hewlett-Packard Company
WHITE PAPER: This expert resource explores common IT integration challenges that accompany mergers and acquisitions, and counts down three steps for navigating these roadblocks and driving IT and business process success.
Posted: 29 Jan 2014 | Published: 29 Jan 2014

Hewlett-Packard Company

Should You Outsource Infrastructure?
sponsored by Rackspace
WHITE PAPER: In this informative guide, gain the knowledge you need to make a detail, informed assessment of the financial side of the outsourcing decision.
Posted: 03 Sep 2014 | Published: 07 Aug 2014

Rackspace

Avaya Aura Communication Manager Survivability Simplified
sponsored by Global Knowledge
WHITE PAPER: The Avaya Aura product line offers many opportunities for communications to survive failures of the IP network or the Avaya equipment. Here, we will focus on the Communication Manager Survivability explanation, implementation, verification, "good to know facts," and troubleshooting commands.
Posted: 25 Jul 2013 | Published: 25 Jun 2013

Global Knowledge

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace
sponsored by Aspect
WHITE PAPER: This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching.
Posted: 29 Aug 2013 | Published: 29 Aug 2013

Aspect

Frost & Sullivan – 2013 Global VC Technology Leadership Award
sponsored by Vidyo, Inc.
WHITE PAPER: This Frost & Sullivan research paper details why Vidyo was awarded their Technology Leadership award in the videoconferencing market and how the solution meets today's top VC benchmarks.
Posted: 02 May 2013 | Published: 31 Dec 2012

Vidyo, Inc.

Boost IT Visibility & Value with Service Catalog
sponsored by ServiceNow
WHITE PAPER: Find out how creating a great service catalog can help prove the value of IT, and why many consider it fundamental.
Posted: 19 May 2014 | Published: 30 Apr 2013

ServiceNow

Roundtable: Green IT: Making sustainability a corporate game-changer
sponsored by ComputerWeekly.com
WHITE PAPER: To discuss 'green' issues, C8 Consulting and document imaging manufacturer Kyocera Mita invited a number of specialists to give their views on the role of ‘green’ and making sustainability a corporate game-changer in the future.
Posted: 27 Dec 2012 | Published: 21 Jun 2010

ComputerWeekly.com

How to overcome roadblocks to legacy software replacement: a guide for IT leaders
sponsored by MSM Software
WHITE PAPER: This whitepaper gathers together the views of IT leaders from a recent survey of IT leaders and identifies the most typical roadblocks encountered when attempting to modernize legacy systems – as well as how they address those challenges.
Posted: 16 Jun 2014 | Published: 16 Jun 2014

MSM Software
 
 
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