Conflicker Working Group - Lessons learned from Conflicker
sponsored by ComputerWeekly.com
WHITE PAPER:
In November 2008, Conficker A, the first of five variants of the malware, rapidly began infecting computers which had failed to install a Microsoft patch released just weeks earlier. In late December 2008, Conficker B added new mechanisms for distribution including USB storage devices.
Posted: 24 Oct 2011 | Published: 31 Jan 2011
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Trends in Managed Services Operations
sponsored by N-able Technologies
WHITE PAPER:
Explore this MSP research report to gain a better understanding of the key trends in the managed service industry, the core business challenges for MSPs and the latest software tools that can help you enhance service offerings and customer satisfaction.
Posted: 17 Apr 2013 | Published: 17 Apr 2013
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Technology Industry Survey2012
sponsored by ComputerWeekly.com
WHITE PAPER:
Whether it is an inappropriate ‘tweet’, an internetsecurity scandal or a story of the fastest growingcompany in the world, technology, be it for theright or wrong reasons, has become regular frontpagenews.This survey aims to give a snapshot of thetechnology industry from the inside.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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Evaluation of managed print service suppilers
sponsored by ComputerWeekly.com
WHITE PAPER:
In Quocirca’s evaluation of major providers of Managed Print Services (MPS) in Europe, Quocirca found that Xerox and HP lead the pack, due to their global scale and broad service capabilities. The analysis also showed that Ricoh and Lexmark have gained considerable ground, demonstrating effective maturity and service delivery excellence.
Posted: 24 Oct 2011 | Published: 25 Jan 2011
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Seven Steps to Next-Gen Managed IT Services Success
sponsored by N-able Technologies
WHITE PAPER:
Review the seven steps for developing innovative, next-gen managed IT services. Learn how to rethink and redesign your business model to leverage emerging technologies, enhance service offerings and grow your managed service business.
Posted: 17 Apr 2013 | Published: 17 Apr 2013
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HP Service Health Analyzer: Decoding the DNA of IT performance problems
sponsored by Hewlett-Packard Limited
WHITE PAPER:
CIOs today must have complete visibility into the health of their business services in order to adapt and survive in today's increasingly complex IT environment. Learn how you can leverage an analytics solution that can enable proactive solutions to problems with your applications and infrastructure as they arise.
Posted: 06 Mar 2012 | Published: 01 Dec 2011
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Key Points When Considering a Videoconferencing Platform/Manufacturer
sponsored by LifeSize
WHITE PAPER:
There are key points to consider when looking for a videoconferencing system. As independent Telecommunications and IT consultants, what we do is to evaluate various products and systems. Check out this paper to learn more about what to should consider when selecting a videoconferencing system, including cost, technology, features, and service.
Posted: 08 Mar 2011 | Published: 08 Mar 2011
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IT Management 2.0: Four Steps to Intelligently Fulfill Demand Across the IT Application and Service Delivery Lifecycle
sponsored by SERENA Software, Inc.
WHITE PAPER:
Read this white paper to learn how a process-based approach to managing application demand can finally help IT service organizations give their user base what they want—more revenue, more market share, and more customers.
Posted: 01 May 2012 | Published: 30 Apr 2012
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From Fear to Value: CIO Strategies for Propelling Business Through the Economic Crisis
sponsored by IBM
WHITE PAPER:
This whitepaper outlines key strategies for CIOs to drive business results through the economic crisis.
Posted: 28 May 2013 | Published: 06 Mar 2009
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IT Service Excellence
sponsored by BMC-Accenture
WHITE PAPER:
This white paper provides insight into the relationship between service management and performance. Discover the key attributes of service excellence and the results you can achieve by implementing a lifecycle-based approach.
Posted: 11 Aug 2011 | Published: 11 Aug 2011
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