This guide explores the challenges and failings of legacy service desks and newer service management platforms, and outlines five key requirements of service management success. Also inside, find critical questions to ask potential service management vendors.
Explore this technology whitepaper from Network World to learn how IT departments are employing disruptive virtualisation and cloud computing approaches to support business growth and move IT services towards the role of being a value-adding profit centre. Read on to learn more.
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