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Desktop Outsourcing Services White Papers (View All Report Types)
 
Numa Networks’ Pure-Play MSP Strategy Pays Off with N-Able by Solarwinds
sponsored by Solarwinds N-able
WHITE PAPER: This case study explores how Numa Networks, a managed service provider, was able to deploy the IT channel's #1 rated RMM and MSP service automation platform.
Posted: 19 Sep 2014 | Published: 19 Sep 2014

Solarwinds N-able

The Help Desk and the Network Operations Center: What MSPs Need and Why
sponsored by Solarwinds N-able
WHITE PAPER: This helpful resource defines and discusses network operations centers and help desks, including their functions, what differentiates them from one another, how they contribute to a managed service provider's business, and whether or not MSPs should consider outsourcing them.
Posted: 30 Jul 2014 | Published: 30 Jul 2014

Solarwinds N-able

TDWI Report: Best Practices for Deploying Dashboards and Scorecards
sponsored by TDWI content provided by Advizor Solutions
WHITE PAPER: With dashboards and scorecards, organizations benefit from the convergence of performance management and business intelligence. Learn how dashboards and scorecards help executives to better communicate, monitor and adjust business strategy and plans.
Posted: 01 Sep 2006 | Published: 01 Jul 2006

TDWI content provided by Advizor Solutions

SDI Best Best Practices: Benchmarking for Service Desk Support
sponsored by Citrix Online- GoToManage
WHITE PAPER: The best way to continually improve and to deliver the best service is to measure, trend and set goals for your services and then benchmark against yourself - this is the very definition of service improvement and this guide will show you some simple ways in which you can accomplish this.
Posted: 12 Oct 2011 | Published: 12 Oct 2011

Citrix Online- GoToManage

The SMB IT Decision Maker’s Guide: How SaaS Can Benefit the IT Help Desk
sponsored by BMC Software, Inc.
WHITE PAPER: Small and midsize businesses that are using software as a service (SaaS) to automate their IT help desk(s) and IT infrastructure are reporting significant savings. Check out this white paper to learn more about the benefits of SaaS.
Posted: 05 Apr 2011 | Published: 05 Apr 2011

BMC Software, Inc.

Driving IT help desk efficiency with customer-centric remote support
sponsored by GoToAssist
WHITE PAPER: Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support.
Posted: 07 May 2009 | Published: 01 May 2008

GoToAssist

Cut Coding for Faster Service Desk Deployments
sponsored by Nimsoft, Inc.
WHITE PAPER: Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
Posted: 04 Jan 2012 | Published: 04 Jan 2012

Nimsoft, Inc.

Common Telecom Challenges and How to Overcome Them
sponsored by Unimax
WHITE PAPER: This white paper details the day-to-day challenges telecom and IT departments face and how leveraging advanced technology together with an innovative approach to solving those telecom challenges simplifies moves, ads and changes (MACs) for help desk agents to understand and execute.
Posted: 06 Sep 2013 | Published: 06 Sep 2013

Unimax

Help Desk vs. Service Desk: Which One is Right for You
sponsored by Numara Software
WHITE PAPER: This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
Posted: 21 Apr 2009 | Published: 05 Mar 2009

Numara Software

Building and Operating a Network Operating Center (NOC) and Help Desk
sponsored by ConnectWise
WHITE PAPER: Access this white paper to learn about the importance of providing a network operating center (NOC) or help desk to your clients. This white paper outlines different NOC/help desk models and tips to build successful services.
Posted: 25 Apr 2012 | Published: 24 Apr 2012

ConnectWise
 
 
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