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Five Services to Grow Your Business
sponsored by ConnectWise
WHITE PAPER: What's your growth and client retention strategy? Technology providers need to be on the breaking edge of technology trends and consumer demands.  The last thing you want is to lose a client because you don't offer a certain service.  So what services are clients asking for in 2013?  Download this eBook to keep you ahead of the curve.
Posted: 21 Dec 2012 | Published: 21 Dec 2012

ConnectWise

Numa Networks’ Pure-Play MSP Strategy Pays Off with N-Able by Solarwinds
sponsored by N-able Technologies
WHITE PAPER: This case study explores how Numa Networks, a managed service provider, was able to deploy the IT channel's #1 rated RMM and MSP service automation platform.
Posted: 19 Sep 2014 | Published: 19 Sep 2014

N-able Technologies

5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices
sponsored by LogMeIn, Inc.
WHITE PAPER: This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business.
Posted: 20 Apr 2011 | Published: 20 Apr 2011

LogMeIn, Inc.

Legacy Tools: Not Built for Today's Helpdesk
sponsored by LogMeIn, Inc.
WHITE PAPER: This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
Posted: 16 Sep 2009 | Published: 16 Sep 2009

LogMeIn, Inc.

The SMB IT Decision Maker’s Guide: How SaaS Can Benefit the IT Help Desk
sponsored by BMC Software, Inc.
WHITE PAPER: Small and midsize businesses that are using software as a service (SaaS) to automate their IT help desk(s) and IT infrastructure are reporting significant savings. Check out this white paper to learn more about the benefits of SaaS.
Posted: 05 Apr 2011 | Published: 05 Apr 2011

BMC Software, Inc.

Common Telecom Challenges and How to Overcome Them
sponsored by Unimax
WHITE PAPER: This white paper details the day-to-day challenges telecom and IT departments face and how leveraging advanced technology together with an innovative approach to solving those telecom challenges simplifies moves, ads and changes (MACs) for help desk agents to understand and execute.
Posted: 06 Sep 2013 | Published: 06 Sep 2013

Unimax

Building and Operating a Network Operating Center (NOC) and Help Desk
sponsored by ConnectWise
WHITE PAPER: Access this white paper to learn about the importance of providing a network operating center (NOC) or help desk to your clients. This white paper outlines different NOC/help desk models and tips to build successful services.
Posted: 25 Apr 2012 | Published: 24 Apr 2012

ConnectWise

Help Desk vs. Service Desk: Which One is Right for You
sponsored by Numara Software
WHITE PAPER: This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
Posted: 21 Apr 2009 | Published: 05 Mar 2009

Numara Software

Recruit and Build the Right Team for Your Service Desk
sponsored by Citrix Online- GoToAssist
WHITE PAPER: Access today's exclusive white paper to learn important information regarding best practices of managing the people on your organization's help-desk.
Posted: 06 Oct 2011 | Published: 06 Oct 2011

Citrix Online- GoToAssist

ITIL Version 3.0 -- What It Means to You
sponsored by Global Knowledge
WHITE PAPER: As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a critical tool.
Posted: 06 Jul 2006 | Published: 01 Jul 2006

Global Knowledge
 
 
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