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DS4 White Papers (View All Report Types)
The CIO Mandate: Engaging Customers with Business Technology
sponsored by NetSuite
WHITE PAPER: In this Forrester report, learn how technology-fueled, customer disruption continues to accelerate the pace of business, and what you can do to get IT up to speed. Three different yet parallel modes of engaging customers are outlined, as well as five customer engagement core concepts that will help your business succeed.
Posted: 01 Nov 2015 | Published: 18 Mar 2015


Empower Business Processes by Modernising IT Infrastructure and Data Center Performance
sponsored by Hewlett-Packard Enterprise and Intel ®
WHITE PAPER: In this white paper, you will learn how to adopt an IT infrastructure that supports a flexible consumption approach, and that optimizes your server management. Read on now to take advantage of new business opportunities created by this IT modernisation.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

Hewlett-Packard Enterprise and Intel ®

Should You Outsource Infrastructure?
sponsored by Rackspace
WHITE PAPER: In this informative guide, gain the knowledge you need to make a detail, informed assessment of the financial side of the outsourcing decision.
Posted: 03 Sep 2014 | Published: 07 Aug 2014


Building Next Generation End-to-End IP Communications Architecture
sponsored by Oracle Corporation
WHITE PAPER: This white paper explains how to build a next-gen IP communications architecture in your organization, delivering enterprise-grade connectivity, security, and control with a software-driven core. Access this paper to learn how to centralize your UC services and policies.
Posted: 02 Nov 2015 | Published: 02 Nov 2015

Oracle Corporation

How to Dish Out High Quality Online Media Experiences
sponsored by Akamai
WHITE PAPER: Looking for ways to cook up success with online media? This white paper highlights how to satisfy user experiences by delivering reliable content with reduced network congestion, and more.
Posted: 08 Sep 2015 | Published: 08 Sep 2015


How to Increase Video Adoption in Multi-Vendor Environments
sponsored by Polycom, Inc.
WHITE PAPER: This white paper discusses how critical visual communications can be to enterprises operating cohesively and what questions about UC you need to be asking.
Posted: 20 Aug 2015 | Published: 20 Aug 2015

Polycom, Inc.

The Top Ten Requirements for a UC Solution
sponsored by ShoreTel
WHITE PAPER: Unified Communications (UC) has come a long way since VoIP was first introducted nearly two decades ago.  In the past ten years UC solutions have included colaboration tools to substantially improve how we do business.
Posted: 11 Aug 2014 | Published: 31 Dec 2013


Toronto East General Hospital Secures Its Staff and Equipment with an Integrated Wireless Infrastructure
sponsored by IBM
WHITE PAPER: This case study describes how Toronto East General Hospital implemented a wireless communication system that allows users to immediately communicate with each other throughout the one million-square-foot facility. Read on to uncover the benefits that this hospital experienced as a result.
Posted: 02 Sep 2015 | Published: 31 Oct 2009


Solution Brief: End-to-End Service Management for Unified Communications
sponsored by Riverbed Technology, Inc.
WHITE PAPER: When deciding on a complex Unified Communications solution, it's important to choose one that will provide complete service management during new deployments and support for all ongoing operations throughout your company's communication system.
Posted: 30 Jul 2014 | Published: 31 Dec 2013

Riverbed Technology, Inc.

Collaboration Is the next Game Changer in Customer Service
sponsored by Cisco
WHITE PAPER: This exclusive paper discusses how collaboration is emerging as the next big game changer for customer service, providing practical examples and key insights into how four companies implemented collaboration technologies and used them to transform their customer service environments.
Posted: 12 Jun 2014 | Published: 12 Jun 2014

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